Job Summary

•    The NEXA Change and Enablement Lead independently shapes and delivers change, communications and learning to drive readiness and sustained adoption of NEXA, a multi-year transformation strengthening the Bank’s Operational Risk Management Framework through a more forward-looking, consistent and risk-driven approach. The role translates complex risk and control changes into clear, practical, audience-specific engagement and learning, including scenario-based, top-down risk assessment; enhanced risk taxonomy and appetite; stronger lineage from risks to controls, metrics and outcomes; event-triggered reassessment; and revised GRAM / CRAM.
•    Working within the Change & Enablement Practice and partnering with NEXA programme and subject-matter teams, the role owns delivery across multiple go-lives through to the end of 2027. The role holder works with minimal supervision, manages priorities independently and drives activity from initial scoping through to delivery and adoption measurement, using feedback and proven methodologies to address people barriers and embed sustained change across the Bank.

Key Responsibilities

An individual contributor leading the NEXA C&E workstream independently, from strategy through hands-on delivery.
Change Management & Delivery
•    Shape and maintain end-to-end C&E plans aligned to NEXA objectives, milestones and multiple go-lives through end-2027.
•    Assess impacts across roles, processes, markets and functions; translate findings into targeted readiness and adoption actions.
•    Use feedback, adoption indicators and lessons learned to measure effectiveness, address barriers and refine interventions.
•    Segment stakeholders across businesses, functions, countries and lines of defence; tailor engagement to their needs and key moments in the change journey.
•    Partner with NEXA leadership, workstream leads, subject-matter experts and the Global Principal C&E Lead as a trusted change advisor; report progress and adoption outcomes.
•    Create clear communications and audience-led engagement and learning plans with Communications, Learning, Risk, Controls, Technology and delivery teams; simplify technical concepts without losing accuracy.
•    Use agreed collaborative platforms and deployment channels effectively to reach broad and targeted audiences.
•    Independently manage priorities, dependencies, risks, sequencing and stakeholder inputs to deliver timely, high-quality C&E outputs with minimal supervision.

People and Talent
•    Build colleague capability through practical learning journeys, facilitator guides, presentations and quick-reference materials.
•    Facilitate training, briefings and adoption workshops for globally distributed stakeholders; develop reusable train-the-trainer and on-demand assets beyond individual go-lives.
•    Create user and stakeholder feedback loops to surface adoption barriers and inform programme decisions; share reusable assets and lessons with the wider C&E community.
Processes
•    Embed agile, insights-led and data-driven delivery using enterprise C&E frameworks, playbooks and brand standards.
•    Maintain clear plans, status reports and decision points; secure timely review and approval and ensure materials are version-controlled and deployment-ready.
Risk, Regulation and Governance
•    Ensure NEXA change initiatives and reporting align with the Bank’s risk management frameworks and programme governance.
•    Spot, highlight and escalate potential risk and issues according to Change governance 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters
•    Ensure Group and regulatory expectations are effectively communicated and met across NEXA-impacted businesses and functions.
•    Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance are held to the highest standards of risk management (at a product and enterprise level as relevant)

Skills and Experience

Priority Skills
•    Strategic Agility
•    Business Acumen
•    Change Management
•    Impact Evaluation
•    Strategic Communications
Other Skills
•    Brand Strategy
•    Customer Experience Management
•    Crisis Management
•    Data Analysis & Interpretation
•    Emerging Technologies
•    Operational Risk Management
•    Partner Management
•    Project Management
•    Reputational Management

Qualifications

•    Proven experience delivering organisational change, communications and learning for complex transformation programmes. Experience in risk, controls, regulatory change or financial services is advantageous.
•    Demonstrated ability to lead a C&E workstream independently, moving between strategy and hands-on delivery. Pragmatic and self-directed, with strong ownership, planning and follow-through; able to manage multiple priorities and fixed go-live dates while maintaining quality as programme needs evolve.
•    PROSCI, Agile Change Management or another recognised change qualification is preferred, together with demonstrated application in a delivery environment.
•    Strong written communication skills, with the ability to turn complex technical subject matter into plain-language messages, relevant examples and actionable guidance for different audiences.
•    Experience designing practical training content and facilitating virtual or in-person sessions and workshops, with confidence engaging senior stakeholders, end users and practitioners.
•    Strong stakeholder management and influencing skills across a global, matrixed organisation; able to partner constructively with programme teams and provide appropriate challenge. Experience using feedback and adoption measures to assess whether change is landing and adapt interventions.
•    Languages: Business English

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.