Job Summary

•    Responsible for leading the strategy, design and automation of collection MI. 
•    MI analytics and insight for collection function. 
•    Manage projects for collection COE, while maintaining service delivery, employee experience, productivity, cost efficiency and timely delivery of projects.

Key Responsibilities

Strategy
•    Develop and lead the overall MI development strategy aligned with collection goals and operational requirements.
•    Partner with senior leadership / stakeholders to improve MI reporting, efficiency, and resource utilization.
•    Lead, coach, and develop team, analysts, and development.
•    The mitigation of risk by providing accurate and timely information necessary to support management decisions. 
•    Protection of the Bank’s reputation. Bank’s ability to meet legal and regulatory obligations. Minimizing risk of Bank being used by money launderers. 
•    Ensure compliance with all internal policies and regulatory requirements. 
Business
•    Ability to formulate and comply with credit criteria. 
•    Ability to be highly flexible, adaptable, open-minded, responsive to the behaviour of the market. 
•    Comprehensive knowledge on basic banking practices, policies and relevant regulatory concerns.
•    Lead process standardization and continuous improvement initiatives 
Processes
•    Responsible to manage the generation and delivery of daily / weekly / monthly / quarterly CPBB risk reports accurately and timely. 
•    Responsible to ensure that the team delivers reports accurately with a adequate checks and controls are done based on the past trends. 
•    Responsible to ensure that the Unit’s objective from a Projects / Adhoc support perspective is managed. 
•    Responsible to standardize the processes. 

People & Talent
•    Ensuring that the necessary trainings (on-the-job or classroom) are conducted to the team and provide required job knowledge. 
•    Ensure quality processing and adherence to all key controls and checks. 
•    Responsible for handling all queries relating to the reports produced.
•    Upskilling team as per latest tools / technology to help enhance automation. 
•    Strong people leadership and team development capabilities.
•    Excellent quantitative and analytical thinking.
•    Ability to identify trends, risks, and opportunities from complex datasets.
•    Strong financial and operational acumen.
Risk Management
•    Work closely with the country risk teams. 
•    Compliance with all relevant policies and procedure, guidelines, rules & regulations 
Governance
•    Proper documentations like EUC, BIA, BCP, BID, Migration Checklists, SLAs, Recharge Documents, DOI, Change Templates etc. needs to be documented appropriately. 
•    Ensuring that proper backups are being arranged for critical reports. 
•    Ensure that the Cost Budgets are met according to management targets 
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
•    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 
•    Partner with stakeholders for all internal/ external frauds that originate or impact collections/ recovery function. Ensure teams like SIS, HR, ER are well engaged and fully understand the impact of any kind of fraud impacting/ originating from our unit. Share learning and best practices. Work with HR for logical conclusion of all conduct/ fraud issues in the country.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Value and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Raise the bar on conduct, strengthening regulatory relationships, enhancing engagement with people and reinforcing collaboration as ‘One Bank’
•    Lead the MI development team to achieve the outcomes set out in the Bank’s Conduct Principles
•    Strengthen discipline in adherence to processes and standards.
Key stakeholders
•    Country Operations
•    Credit Units (CI,FA, Collections & Recovery, CRM) 
•    Finance 
•    Legal, Compliance & Assurance 
•    IS & IT Personnel (Local and Group) 
•    Human Resources 
•    Group Credit 

External
•    Local Regulator
•    Auditor 
•    External Collection Agency 
Other Responsibilities
•    Finding actionable insights in portfolios using trend analysis, statistical techniques etc. 
•    Accurate and Timely delivery of Collections Analytics dashboard. 
•    Enhancement of existing Dashboards and development of new MI as and when needed. 
•    Initiate and support Automation & Process optimization initiatives. 
•    Maintain and improve validation framework for error-free delivery of Dashboards. 
•    Support team with Adhoc data needs and root cause analysis. 
•    Review and commentary on key Collections ops KPIs. 
•    E-Learning Modules, particularly the AML E-Learning Course, Credit Practices, Basel 2 and Credit Bureau, as applicable 
•    Protection of the Bank’s reputation. Bank’s ability to meet legal and regulatory obligations. Minimizing risk of Bank being used by money launderers. 

Skills and Experience

•    Advanced proficiency in Excel, reporting tools, and data visualization platforms such as Power BI or Tableau, SAS, Python

Qualifications

Education
•    Bachelor’s degree in Business Administration, Operations, Finance, Mathematics, Statistics, or a related field. Master’s degree is a plus.
Training
•    SAS / Python
Languages
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.