Job Details

Specialist, Client Management CDU
Job Description
Requisition Number:  47277
Job Location:  Abidjan, CIV
Work Type:  Office Working
Employment Type:  Permanent
Posting Start Date:  12/01/2026
Posting End Date:  23/01/2026
Job Description: 

Job Summary

•    To ensure a thorough follow through of credit documentation processes and governance model with the aid of the bank’s supporting systems (CMS)
•    Origination support for assigned Clients under delegated portfolio including Francophone countries.
•    Credit Documentation management for assigned Clients under delegated portfolio including Francophone countries.
•    Monitoring & Reporting for assigned Clients under delegated portfolio including Francophone countries.

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role 

Business
•    Ensuring adherence to Service Level Agreement (SLA) with respect to services offered to stakeholders 

Processes
•    Adherence to team guidelines, processes and procedures as detailed in GDOI. 

People & Talent 
•    Develop and sustain professional, cordial and respectful working relationships with relevant stakeholders 

Risk Management
•    Assist in the creation and sustenance of a strong operational risk control environment by undertaking periodic self-assessment of key controls to assess the proper functioning and adequacy of existing controls and assist in coordinating, facilitating and promoting the understanding of operational risk and implementation and management of the OR within the unit 

Governance 
•    Ensure to remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

Key Responsibilities


Documentation
•    Preparing the standard securing documents as advised by the BCA and in line with policy requirements. 
•    Preparing/amending securing documents subject to appropriate approval authorities as specified in user-guide.
•    Processing customer details on the Collateral Management System (CMS)
•    Maintaining required constitutional/contractual/security checklist for clients on CMS 
•    Providing quality support and advice to the business on all documentation-related matters. 
•    Liaising with internal and external Legal counsel for effective resolution of documentation issues. 
•    Reviewing of all documents submitted by CFS as well as non-documentation related conditions precedent to facility drawdown. 
•    Updating CMS with valid documents and issuance of SCC/PSCC/DDN
Monitoring & Reporting
•    Ensuring timely communication of documentation deficiencies and expiry of security documents to the business and Credit and follow-up for corrective actions. 
•    Conducting documentation reviews on accounts placed on Early Alert as required by Credit.
•    Completing all applicable renditions within required timeline.
•    Ensuring Nil CST exceptions.
Service Quality
•    Ensuring adherence to Service Level Agreement (SLA) with respect to services offered to stakeholders. 
•    Suggesting and implementing process-improvement measures and practices to enhance the efficiency of the department. 
•    Meeting reporting deadlines
Policies and Guidelines
•    To be familiar / comply with all relevant Group policies and local regulations including guidelines governing adherence thereof. 

Skills and Experience

•    Manage risk
•    Credit risk management
•    Manage conduct
•    Relationship management
•    Policy adherence

Qualifications

•    Bachelor’s degree in a related discipline
•    Proficiency in French and English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance