Job Summary

As a Client Acquisition Manager, you'll be responsible for acquiring, retaining and deepening banking relationship with clients of Priority Banking & Priority Private Banking profile to drive business growth and meet the bank's strategic objectives. You’ll help bring in priority clients, set wealth goals, manage investments, and create portfolios for long-term growth and stability. You’ll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.  

This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.  
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the Priority segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered. 

Key Responsibilities

Strategy
•    It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business
•    Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators. 

Processes
•    Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
o    “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
o    Observe clear desk policy always

Job Purpose
•    Oversight of Onboard NTB Priority and Premium Clients
•    Onboard NTB and NTS potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
•    Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
•    Ensures that the applications meet the required standard
•    Ensure the anomalies / errors / omissions are attended to before submitting the application to BOO Centre/Credit for further review / processing.

Risk Management
•    Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
•    The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

•    Ensure money laundering requirement as follows:
o    Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
o    Retain adequate records of identification, account opening and transactions
o    Raise awareness of money laundering prevention by training  all staff
o    Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by 
         adhering to the key principles in relation to:
o    “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.       
•    Monitoring of client onboarding to ensure compliance with standards. 
•    Ensure reduced / minimal operational irregularities.
•    Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
•    Analysis and reporting of management statistics

Risk Management & Compliance
•    Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. 
•    Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
•    Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
•    Read, understand and comply with all provisions of the Group Code of Conduct.
    
Governance 
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
•    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Regulatory & Business conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal
•    Relationship Manager and Team in Private Banking, London.
•    Relationship Managers, and peers in WRB Nigeria
•    Senior Managers, SBIM, BOMs and UBs of all levels in the Business Units.
•    CIB Team
•    CAB &M
•    Branches 
•    Credit
•    Wealth Management team
•    Group Internal Audit

External
•    Clients & Regulators
     
Other Responsibilities
•    Embed Here for good and Group’s brand and values in [NIGERIA / Retail Clients / BSSE team],
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Multiple functions (double hats)

Skills and Experience

•    Manage Conduct 
•    Manage Risk 
•    Stakeholder Management (CPBB, CCIB, CAB &M)
•    Effective Communication 
•    Regulatory Environment – Financial Services 
•    Addressing Customer Needs 
•    KYC/CDD 

Qualifications

•    Academic or Professional Education/Qualifications, i.e., standards required for roles – B
•    Licenses and Certifications/accreditations, i.e., internal/externally required.
•    Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc – 
•    Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions 
•    Languages: i.e. those required for roles

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.