Job Summary

•    Own, manage and grow a portfolio of priority banking clients by delivering personalised relationship management, holistic financial needs analysis and consistently high service standards.
•    Achieve sustainable portfolio growth through quality acquisition, deepening, retention and needs-based cross-sell across deposits, investments, protection, lending and digital solutions, while ensuring suitability and fair client outcomes.
•    Serve as the primary relationship contact and trusted banking partner for priority clients, coordinating product specialists, service, operations and branch teams to deliver timely, seamless solutions within the Bank’s risk and conduct framework.

Key Responsibilities

Client Relationship Management and Portfolio Growth
•    Act as an individual contributor with end-to-end ownership of an assigned priority-client portfolio, including acquisition, activation, engagement, deepening, retention and service recovery.
•    Develop a structured client-contact plan and conduct regular portfolio reviews to understand financial goals, life-stage needs, risk appetite and emerging service requirements.
•    Deliver agreed outcomes across deposits, investments, wealth, protection, lending and other eligible banking solutions through suitable, needs-based recommendations and quality referrals.
•    Build a disciplined acquisition pipeline through referrals, branch opportunities, campaigns and local market engagement, while improving portfolio activation, share of wallet and client retention.
•    Provide responsive, high-quality service and coordinate product specialists, service teams, branch operations and other stakeholders to resolve client needs, complaints and exceptions promptly.
•    Maintain accurate and timely activity, opportunity and client information in approved CRM and sales-management tools.

Risk, Conduct and Operational Discipline
•    Conduct all client interactions, needs assessments, referrals and product discussions in accordance with applicable policies, suitability requirements, regulatory obligations and conduct standards.
•    Maintain complete and accurate client records and ensure timely completion of KYC, customer due diligence, periodic reviews, transaction-monitoring follow-ups and other operational-risk requirements.
•    Protect client confidentiality and Bank information, identify unusual or potentially fraudulent activity, and escalate service, complaint, compliance, fraud or operational-risk concerns without delay.
•    Monitor portfolio quality, overdue actions and control indicators, completing remediation within agreed timelines and supporting audits or assurance reviews when required.

Skills and Experience

Must-have Skills
•    Relationship Management
•    Client Needs Analysis
•    Risk and Compliance Management
Other Skills
•    Sales Planning and Pipeline Management
•    Stakeholder Collaboration
•    Digital Banking and CRM Tools
•    Communication and Client Service

Motivations

•    Energised by becoming a trusted banking partner to priority clients and building long-term relationships through proactive, personalised engagement.
•    Motivated by growing a high-quality portfolio through ethical acquisition, disciplined follow-up and needs-based financial solutions that create value for clients and the Bank.
•    Driven by ownership, collaboration and problem-solving, with the resilience to balance demanding client expectations, business goals and rigorous risk standards.

Qualifications

Key Experiences
•    Experience in priority banking, affluent banking, wealth relationship management or retail branch banking with direct responsibility for a client portfolio.
•    Demonstrated success in acquiring, activating, deepening and retaining client relationships while delivering balanced sales, service, risk and compliance outcomes.
•    Practical knowledge of deposits, investments, protection, lending and digital banking solutions, together with client suitability and customer due diligence processes.
•    Experience using CRM, portfolio analytics and sales-pipeline tools to prioritise client engagement, track opportunities and complete follow-ups.

Certifications / Qualifications (only where mandatory)
•    Graduate degree or equivalent professional qualification preferred.
•    Any market-mandated banking, investment, insurance or regulatory certifications must be completed before performing regulated activities, where applicable.

Languages
•    English and local market language proficiency required for client engagement and documentation.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.