Job Summary

To handle processing of financial transactions for liability products across multiple markets in line with the regulatory, in-country and GBS guidelines

Key Responsibilities

Product / Domain Knowledge 

•    Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
•    To have e2e knowledge on the functionality of TP & workflow system relevant to the process handled.
•    Complete understanding of risk points in the product.
•    Should have the skill set to identify the potential risk areas and put controls in the process handled.
•    Explains how principles apply to work activity
•    Should ensure the process note and policy documents are in sync with the practice followed by unit.
•    Analyze / Get feedback from the team on the existing policies and any changes to the current practice should be highlighted to internal management, country / PDU team as applicable
•    Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions. 
•    An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.
•    Should possess the skill set to do a comparitive study on the process / approach handled at different countries and adapt best practice
•    Able to relate how each one of it impacts and correlate to each other.
•    Department Operating Instructions / Process note review and signoff

Process Management 

•    Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value-added processing steps).
•    To conduct process reviews to eliminate the non-value-added processing steps. 
•    Analyses and remedies inefficiencies in processes
•    Ensure updated DOI’s and end to end system / process manual on a regular basis.
•    Shares critical information in a timely and effective manner
•    Possess ability to understand differences in the target audience and accordingly modifies the communication style across differing cultures.
•    Possess negotiation skills to achieve common goals.
•    Be spontaneous in communication and handle criticisms effectively
•    Displays ability to train on communication skills
•    Meets the set targets and performance metrics.

Operational risk Management

•    Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk
•    Check inherent risk of product and process in the operating environment and demonstrate support for the internal program through behaviour, presentations, and discussions
•    Able to identify early warning signals and to initiate remedial action. 
•    Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.  
•    Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement 
•    Promote & enable a culture of audit readiness at all times in order to ensure no failed audits

Precision Accuracy
•    Executes tasks and assignments accurately within team and self
•    Possesses ability to differentiate between quality and excellence in the real time BAU activities
•    Able to provide solutions and ideas to bring down errors. 
•    Create an error free culture by leveraging behavioural recognition, system requirements and other pressure points
•    Create a collaborative mindset towards driving quality work
•    Able to identify and highlight both obvious and underlying problems and identify/implement actions to resolve same. 
•    Be sensitive to cultural differences so that there are no conflicts based on diversity 
•     Drives an environment for finding solutions 
•     Take courageous decision 

Client Centric 
•    Takes ownership of team goals and organizational goals in addition to their own 
•    Good understanding of customer’s requirements and what's generally offered by other similar set-ups. 
•    Able to generate improvement ideas from indicators and drive the team to achieve same. 
•    Is able to serve customer with high quality service within boundaries of policies and procedures without compromising on mandated procedures and able to convince customers on exceptions 

Skills and Experience

Priority Skills    
•    Banking knowledge
•    Analytical Skills
•    Communication Skills
•    Process Skills
        
Other Skills    
•    People Management
•    Decision Making

Qualifications

•    Graduate preferably in commerce with basic knowledge of banking products
•    Good communication skills
•    English – Read, write, Speak

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.