Job Summary

To increase the Retail Banking Products base with calculated credit risk by prudently evaluating and approving such applications in a timely and accurate manner, within the policies as established by the regulatory bodies and internal guidelines.

Strategy
•    Provide inputs in shaping the OPS WRB - Risk Operations strategic direction.

Business
•    Optimize operating efficiency while balancing the effectiveness of decision making within the OPS WRB - Risk Operations function.
•    Ensure the cost budget in Credit Initiation is based on robust capacity plans and is delivered through a rigorous cost management discipline.
•    Assist Head, Credit Initiation to identify, coordinate, drive and implement productivity projects for the country.

•    Evaluate and approve new applications/increase in limits/annual reviews/facility conversions and other common requests submitted through various channels i.e. Branches, dedicated and direct sales channels.
•    Working with product/marketing/sales/IS/Credit Operations on new programs/products/systems to ensure smooth implementation.
•    Ensure that the department’s Service Quality and Key Control Standards are complied with.
•    To be keenly aware of current economic environment, market trends and relevant intelligence to assist risk management by providing feedback in the formalizing of internal guidelines.
•    To rigorously maintain the quality of underwriting and undertake fraud detection and reporting.
•    Support viable system implementation to minimize credit risk and fraud applications.
•    Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC.

Key Responsibilities

•    Participate in and/or support the Bank’s effort in combating money-laundering activities.
•    Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations including account reviews, reporting suspicions, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
•    Staff Loan Data Confidentiality – Ensure information on staff loans are kept confidential. Pay records of employees must not be disclosed to any other person and should be kept confidential at all times during and after your employment in the Bank.

Processes
•    Ad hoc reporting and other duties assigned by Unit Manager / Head, Credit Initiation from time to time.
•    Co-supervision and training of new/existing staff on new products and guidelines under the purview of credit evaluation.
•    Actively engage the teams in regular discussions to drive operational efficiency and knowledge sharing.
•    Maintain an open channel of communication with other stakeholders particularly sales channels, product/ process, policy/risk and operations teams to address any issues.
•    To ensure quality of credit underwriting in Retail Banking Business Instalment Loans (BIL, including Government Instalment [GIL], Commercial Mortgage (CM) and Business Working Capital (including Supply Chain Financing (SCF) & Legacy Program Lending Trade) is maintained within parameters under respective Product Development Document (PDD) and under Group and local credit policy and business strategy, and that reporting of information relating to this portfolio is timely and accurate.
•    To ensure applications are processed within the acceptable TAT. 
•    To instil strong credit culture by setting highest standards and demanding these are maintained by all business partners within Retail Banking.

People and Talent 
•    Basic banking products knowledge – Credit Cards, CASA, Mortgage, PL, Banca 
•    Market and competition knowledge

Risk Management
•    Ensure compliance with the Group's standards and regulatory requirements, including those pertaining to Money Laundering and KYC. 
•    Participate in and/or support the Bank's effort in combating money-laundering activities. 
•    Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, including account reviews, reporting suspicions, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance
Ensure Compliance with regulatory requirements pertaining to:
•    Bank’s Group Policy & Standards 
•    Local Laws and Regulations
•    Bank’s Code of Conduct.
•    Customer Data Confidentiality
•    Money Laundering
•    Customer Due Diligence

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead Malaysia / Retail Banking / Client Acquisition (Price Solutions, TPSA & Personal Banking) to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Serve as a Director of the Board of Price Solutions Malaysia
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association 

Key stakeholders
Internal stakeholders
•    CCRO, Head of Operational Risk, Malaysia
•    Regional / Country Business Heads and Product Head, Business Banking segment
•    In-country governance forums (as may be applicable)
•    Head of Collections
•    Relevant members of OPS WRB - Risk Operations management team
•    Internal IT partners supporting OPS WRB – Risk Operations business
•    HR & L&TD team
•    WRB Client Experience Unit 
External stakeholders
•    Auditors and Regulators
•    Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
•    Suppliers, vendors and consultants

Our Ideal Candidate

•    Business Strategy and Model: Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry
•    Non-technical Skills: Strong written / oral communication and influencing skills.  Ability to create effective work relationships within and across functions & borders
•    Risk Management and Control: Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations
•    Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within Retail Risk Operations through both directly-managed and virtual team
•    Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Credit Initiation.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.