Job Summary

•     Provide end-to-end production and application support services, ensuring high availability, stability, and operational efficiency of business-critical systems. 
•     Possess strong knowledge of lending domain processes, loan lifecycle management, accounting principles, and financial transaction postings. 
•     Collaborate with business and technology teams to support service delivery and continuous improvement.

Key Responsibilities

Strategy:
•    Encourage adoption of best practices in production support, incident management, problem management, change management, and risk governance to enhance overall service performance.

Business: 
•    Possess strong knowledge of lending domain processes, loan lifecycle management, accounting principles, financial transaction postings, and reconciliation processes, with the ability to analyse, troubleshoot, and resolve complex business and system-related issues effectively.
•    Provide end-to-end production and application support services, ensuring high availability, stability, performance, and operational efficiency of business-critical systems.
•    Investigate, troubleshoot, and resolve production incidents, service requests, and application issues within agreed service level objectives.
•    Support change, release, and deployment activities while ensuring compliance with established governance, risk, security, and control requirements.
•    Collaborate with business users, project teams, infrastructure teams, vendors, and support functions to deliver timely issue resolution, service restoration, and continuous service improvements.
•    Perform root cause analysis, problem management, and preventive maintenance activities to reduce recurring incidents, improve system reliability, and enhance operational resilience.
•    Contribute to process automation, operational excellence, knowledge management, and continuous improvement initiatives to improve service efficiency and support effectiveness.
•    Possess self-initiative and work with minimal supervision.
•    Possess strong knowledge of Azure DevOps (ADO) tools, CI/CD pipelines, release management, deployment processes, and change governance, with the ability to support end-to-end software delivery and production implementation activities
•    Hands-on experience with enterprise job scheduling and workload automation tools such as Control-M; knowledge of Apache Airflow would be an added advantage.

Processes
•    Manage production incidents, service requests, and problem tickets, ensuring timely resolution and service restoration. 
•    Support change, release, and deployment activities in compliance with governance, risk, and control requirements. 
•    Perform root cause analysis and implement preventive measures to improve system stability and operational efficiency. 
•    Collaborate with business, technology, infrastructure, and vendor teams to ensure seamless service delivery and continuous improvement.

Risk Management
•    Promote a proactive risk management culture by identifying, assessing, and mitigating potential risks early, ensuring timely resolution and minimizing operational impact.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Business Users and Operations Teams 
•    Production Engineering, Application Support, and Project Teams 
•    Infrastructure, Database, Middleware, and Network Support Teams 
•    Change Management, Release Management, and Service Management Teams 
•    Information Security, Risk, Audit, and Compliance Teams 
•    Vendor and Third-Party Support Partners 
•    Upstream and Downstream Application Support Teams

Skills and Experience

•    Java
•    Oracle SQL / PL SQL
•    Spring
•    linux
•    Azure DevOps (ADO) & CI/CD Processes
•    Control-M Batch Scheduling & Monitoring
•    Apache Airflow

Qualifications

•    Strong understanding of Oracle SQL and PL/SQL, with hands-on experience in query development, performance analysis, data investigation, backend data corrections, and troubleshooting production issues.
•    Strong knowledge of Java and Spring Framework-based applications, including application flow analysis, log investigation, deployment support, and production issue resolution.
•    Proficient in Unix/Linux shell scripting, batch processing, job scheduling, automation, and operational support activities.
•    Good understanding of middleware and enterprise integration technologies, including messaging platforms such as Solace, interface monitoring, message flow analysis, and integration troubleshooting.
•    Strong functional knowledge of lending domain processes, loan lifecycle management, financial accounting principles, transaction postings, reconciliations, and related banking operations.
•    7+ years of experience in application production support, incident management, problem management, change implementation, and operational support of business-critical applications.
•    Proven experience in interacting with business users, project teams, vendors, and technology stakeholders through effective verbal and written communication.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.