RESPONSIBILITIES

Strategy

·    Act as a second line of defence and to review service partner, work together with RMs, Product sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
·    Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
·    Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
·    Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
·    To manage & keep track GBS objectives and performance to ensure transactions processed in good quality and control
·    Liaising with CA/CSM to obtain outstanding client information & documents
·    To adhere to the agreed KCSA plan, proper record all KCSA related activities
·    To provide guidance on account opening requirement on all PvB related systems to front office and GBS across the regions
·    Manage GBS performance by providing guidance to them
·    To verify and ensure transactions are in order before submitting to GSSC
·    To ensure pre-approval on all exceptions according to bank policies and DOA
·    To agree with GBS, additional control & monitoring responsibility, ensure no gap on transactions processed
·    Handle enquiry from PvB & GBS, FO, and various sections in PvB
·    Provide oversight of the CAR static data team & ensure all the team members understand the procedures

Business

·    Provide quality support and advice to Relationship Managers (RM’s) within all Onboarding team on all documentation, CDD and SOW related matters, including the origination of documentation and SOW corroboration for customers where required
·    To deliver excellent service and advice to our stakeholders in all interactions.

Processes
Client Due Diligence (CDD) on Regulatory Client Maintenance and Static Data Maintenance
·    Perform all relevant Client Maintenance and Static Data Maintenance
·    Handle the update of Backend system.
·    To review client signing arrangement appointment and to identify the control gaps due to special signing arrangement request for management’s review.
·    Conduct checks on CDD as applicable
·    Respond and clear queries from Other Specialists / RM / Compliance on a timely manner
·    Work in partnership with all relevant stakeholders effectively within the end-to-end On Boarding process
·    Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
·    All the tasks should be complete within TAT
·    Handle additional tasks/Projects which assigned by Line Manager
·    Participate on the system upgrade, UAT & implementation
·    Act as Dormant custodian and provides relevant control
·    Check all the updating and closing instructions from the clients

·    Ensure all new client relationship & account setup in all PvB system are accurate and effective
·    Responsible for client signature maintenance and ensure control in place
·    Responsible to setup the ATM and order cheque book for PvB clients in Hogan

People & Talent
·    Completion of all mandatory risk and compliance training including e-learning within stated timeframes. 

Risk Management

·    Awareness of risk and controls, and the ability to identify and resolve any control issues that may arise.
·    Prompt and decisive action upon detection of risk and compliance weaknesses. 
·    Demonstration of adherence to the management principles for effective risk and control and the Group’s fair accountability principles

Governance
•    Maintain high quality deliverables 
•    To review the completeness, accuracy and consistency of the instructions to ensure adherence to the Group Policy & guidelines.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    CDD Group 
•    CFCC HK and CFCC Poland 
•    FCC HK and FCC Group 
•    Business 
•    BRM 
•    BPM 
•    GBS

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Hong Kong CDD onboarding (CAR Team); Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualifications
Education
•    Degree holder in business, finance or other related disciplines
•    At least 2 years’ experience and knowledge on the account opening process & system update under operation process
•    Expert knowledge of products, transactions and services offered by PvB
•    Strong banking operations background, knowledge on end to end systems opening process
•    Awareness of controls and procedures, and the ability to identify & resolve any control issues that may arise
•    Languages - Proficient in written and spoken English and Chinese.

Role Specific Technical Competencies
•    Anti-money Laundering Policies and Procedures

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.