Job Summary

The role is responsible for:
•    Managing the country Enablement team which is responsible for proper KCSA / CST processes, SLAs, ASTAR, operational risk management, audit & regulatory engagements, etc.
•    Appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
•    Embedding risk management, governance, and reporting best practices 

Key Responsibilities

Business

•    Ownership of regulatory and audit requests pertaining to Client Management areas of responsibility
•    Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community
•    Undertake ad-hoc duties and when delegated by Country Client Management Head

Processes

•    Management of audit and regulatory inquiries. Works with team and stakeholders to deliver relevant requirements within stipulated timelines, reviewing output from Enablement Specialists to ensure adherence to audit and regulatory engagement, data quality, and reporting standards and best practices
•    Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation of audit reviews
•    Works with second line functions (e.g. Financial Crime Compliance Assurance teams) to manage second line reviews, queries, and escalations
•    Manage in country or other remediation as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time
•    Manages all Department Operating Instructions used by Client Management in-country, ensuring that DOIs and any relevant operating guidelines and guides utilized by in-country teams are in line with the latest approved versions and standards
•    Ensures all Service Level Agreements (SLAs) are properly maintained and documented; coordinates any changes in SLAs and ongoing Service Review Meetings (SRMs)

•    Works with relevant teams to ensure that relevant country regulatory nuances (e.g. due to changes in regulations and central bank memoranda) are appropriately incorporated into the processes and procedures of Client Management. Engages with relevant group, regional, and country stakeholders to ensure these changes are documented as country deviations, where required, against global operating standards.
•    Checking of approval authority wherever required to ensure that approvals obtained are at the correct authority levels. This includes checking of any additional approvals required because of specific policy and/or country underwriting requirements.
•    Responsible for appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
•    Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines.

Regulatory & Business Conduct 

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Client Management Team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Compliance; The Right Environment 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal

•    Country Client Management Head
•    Client Management Managers, Specialists, Makers, and Checkers
•    Lending Documentation Unit
•    Commodities Transaction Management Unit
•    Client Management Group Team
•    Group Operational Risk Team
•    Regional CDD Risk Managers
•    Country Operational Risk
•    Country Compliance
•    Group Internal Audit
•    Country Financial Crime and Risk Committee
•    Non-Financial Risk Committee
•    Financial Crime Compliance Continuous Assurance
•    Early Alert Committee
•    Credit Issues Committee
•    Country Operational Risk Committee
•    CLDM Governance
•    Client Documentation and Control
•    Country Chief Risk Officer
Other Responsibilities

•    Embed Here for good and Group’s brand and values in the Client Management Team
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
•    Multiple functions (double hats); where applicable 

Skills and Experience

•    Manage Conduct 
•    Manage Risk
•    Manage People
•    Operational
•    Process Management 
•    Credit Fulfilment (including custody & collateral management)
•    Operational Risk Framework
•    Data Conversion and Reporting
•    Managing Regulatory Relationships
•    Regulatory Reporting and Filing
•    Regulatory Liaison 

Qualifications

•    Ability / experience managing individuals / teams
•    Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver robust control and risk management outcomes
•    Ability to make risk-based decisions, balancing client needs with risk and governance considerations
•    Superior writing and presentation skills in English
•    Sound knowledge of local regulations (CDD, credit and lending, risk management), guiding rules and regulations of relevant authority, and audit functions
•    Knowledge and experience in relevant risk, control and governance functions
•    Knowledge and experience in relevant processes managed by Client Management
•    Highly proficient in MS Excel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.