Job Summary

The Associate, Client Management role within our Saudi Arabia office in Riyadh represents a pivotal position where you will engage closely with multiple stakeholders to facilitate and streamline client onboarding and management processes. This role entails meticulous execution of client due diligence (CDD), credit documentation, and regulatory compliance measures, ensuring all client onboarding activities are conducted accurately and within designated timelines to fulfill "first time right" standards. As a vital link between Relationship Managers (RMs), Product Sales teams, Operations, and other internal partners, you will drive collaborative solutions to client service challenges, delivering a seamless, high-quality experience that adheres to our distinguished service standards.

In this role, you will champion strategic improvements targeted at refining client management frameworks by supporting the implementation of a scalable and client-centric operating model. Your insights and suggestions will directly influence process automation initiatives, operational consistency, and enhanced efficiency across our client management ecosystem. By focusing on delivering tangible value through differentiated service based on client tiering and business impact, the role provides an excellent opportunity to contribute to the ongoing success and reputation of Standard Chartered in the regional market.

Key Responsibilities

Key Responsibilities

Business Engagement and Client Support

• Provide comprehensive credit documentation assistance for client transactions spanning the Corporate, Commercial & Institutional Banking (CCIB) and Business Banking (BB) sectors, ensuring documentation accuracy and compliance.
• Deliver second-tier client support by investigating operational issues, resolving technical challenges, and providing timely, professional guidance via multiple communication channels including phone, email, and onsite training sessions.
• Collaborate effectively to detect, escalate, and mitigate risks while maintaining adherence to conduct and compliance standards throughout client management activities.
• Build and nurture strong relationships with internal business stakeholders such as Product Managers and Relationship Managers, as well as cross-functional Global Business Services (GBS) teams, to ensure superior client onboarding and ongoing service delivery.
• Maintain alignment between CCIB business priorities and client management operations through regular engagement and proactive resolution of identified gaps or issues.
• Apply "first-time-right" principles rigorously to all processes to minimize errors and rework.
• Drive process improvements by contributing practical insights and identifying opportunities for automation and process streamlining to improve operational resilience and client satisfaction.
• Support ad hoc projects and fulfill additional duties as assigned by Line Management or the Country Client Management Head.

Regulatory and Process Compliance

• Administer end-to-end client onboarding procedures including the creation and review of Client Due Diligence (CDD) documentation, ensuring compliance with all regulatory requirements such as FATCA and CRS.
• Respond promptly to queries raised by Checkers, Specialists, and Business CRM teams, ensuring timely resolution and communication.
• Collaborate across departments to seamlessly integrate efforts in the CDD process, addressing complex cases and escalating issues where necessary.
• Generate and maintain periodic reports for senior management to provide transparency and insights on onboarding performance metrics.
• Manage document custodianship responsibilities, including scanning, uploading, and classifying client documents in line with global documentation standards, safeguarding data integrity and confidentiality.
• Consistently ensure timely and high-quality delivery of assigned client cases to meet service level agreements and client expectations.

Skills and Experience

To excel in this role, candidates should demonstrate proficiency in several key areas, including:

• Conduct Management: Upholding the highest standards of integrity, ethics, and professional behavior in client interactions and internal processes.
• Risk Management: Identifying, assessing, and mitigating operational and compliance risks related to client management and onboarding activities.
• People Skills: Collaborating effectively with diverse teams and stakeholders to foster a cooperative and productive working environment.
• Operational Excellence: Managing core processes with attention to detail and efficiency to ensure seamless service delivery.
• Process Management: Understanding and refining client onboarding and documentation workflows, applying continuous improvement and automation principles.

Experience with financial institution procedures, regulatory requirements, and client onboarding best practices will support success in this demanding yet rewarding role.

Qualifications

Ideal candidates possess the following qualifications and attributes:

• Meticulous attention to detail with an ability to work swiftly and accurately under tight deadlines.
• Strong interpersonal and communication skills, capable of functioning effectively as part of a collaborative team.
• A proactive and determined mindset focused on delivering high-quality results and continuous improvement.
• Problem-solving skills to navigate challenges, identify solutions, and maintain momentum despite obstacles.
• Ability to work independently with resilience, managing workload under pressure while maintaining professionalism.
• Excellent written and verbal communication abilities in English, sufficient to prepare clear documentation and effectively interact with stakeholders.

A background in banking compliance, client onboarding, or financial operations will be advantageous.

About Standard Chartered

Standard Chartered is a globally recognized international bank known for combining agility with large-scale impact. With over 170 years of history, we have been committed to creating positive outcomes for our clients, communities, and employees. Our culture encourages challenging the status quo, embracing challenges, and seeking innovative solutions that deliver sustainable growth and improved client experiences.

Our purpose centers on driving commerce and prosperity through the power of our unique diversity, manifested through our values and behaviors that ensure inclusion and respect. At Standard Chartered, we foster a workplace where every individual can bring their authentic self and realize their full potential.

Together, we:

• Do the right thing: Acting with integrity, being assertive when necessary, and always putting the client’s needs at the forefront of our efforts.
• Never settle: Maintaining a mindset of continuous improvement, embracing simplicity and learning from all experiences.
• Are better together: Championing inclusivity, trust, and collaboration to build enduring relationships and long-term success.

What we offer

Aligned with our Fair Pay Charter, we offer a comprehensive and market-competitive salary package designed to support your well-being and career development.

• Core Benefits: Inclusive retirement savings plans, comprehensive medical and life insurance coverage, supplemented by flexible and voluntary benefits adapted to regional needs.
• Generous Time-off: Annual leave entitlements combined with parental/maternity leave (up to 20 weeks), sabbatical opportunities (up to 12 months), volunteering leave (3 days annually), and adherence to a minimum of 30 days of public and annual holidays.
• Flexible Working Arrangements: Options that balance office presence with remote work enabling employees to manage work-life integration effectively.
• Well-being Programs: Access to digital well-being platforms like Unmind, development resources focused on resilience and human skills, Employee Assistance Programs, and support networks including mental health first aiders.
• Continuous Learning Environment: Opportunities to upskill and reskill through varied learning formats, fostering professional growth and adaptability.
• Inclusive Culture: Membership in a values-driven organization that celebrates diversity, ensuring every employee feels valued, respected, and empowered to succeed.