Job Summary

As part of client management within a financial institution, you are responsible for overseeing client accounts throughout their journeys to ensure exceptional service and strong relationship health. You will facilitate alignment between Corporate & Investment Banking business and client management through regular engagement on business priorities and issues, addressing any gaps. Additionally, you will lead and execute processes in close collaboration with stakeholders and the value chain to deliver outstanding client service.

Key Responsibilities

• Collaborate with Relationship Managers, Product Sales, Operations, and key stakeholders to resolve client issues and improve service.
• Ensure consistent implementation of the Client Management model focused on service differentiation by client tier.
• Deliver excellent service per agreed standards with minimal errors.
• Drive continuous process improvements to enhance operational efficiency and consistency.
• Adhere to changes aligned with the Client Management destination model and DOIs.
• Provide excellent service and advice to Corporate & Investment Banking and Business Banking clients.
• Support Relationship Managers on documentation matters, including origination.
• Manage end-to-end Client Management processes (onboarding, credit fulfilment, due diligence, data maintenance, offboarding, support). 
• Engage clients for seamless delivery and experience. Maintain client relationships and deliver high-quality service.
• Lead process execution with stakeholders to enable clients to transact quickly, handling simple and complex cases.
• Build trust through good account management, including loan drawdowns and resolving complaints.
• Advise clients on documentation requirements. 
• Manage documentation negotiation and passporting with necessary approvals.
• Coordinate with Legal, Compliance, Credit, and Clients on standard documentation.
• Support RM in account activity reviews, ensuring alignment with client business profiles.
• Manage portfolio quality through flow maintenance activities such as annotating excess/past dues, reviewing reports, handling deferral and limit requests, monitoring collaterals, and seeking waivers.
• Serve as escalation point for unsettled FX past due trades and failed trades, coordinating with Operations as needed. 

Qualifications

• Ability to influence stakeholders and execute processes to deliver excellent client service.
• Engage and build rapport with clients & stakeholders 
• Good English writing and presentation skills.
• Problem solver who finds solutions despite obstacles.
• Focused to deliver results.
• Clear understanding of client needs.
• Works independently under tight deadlines.

Skills and Experience

• Minimum of five years of professional experience in client servicing within corporate banking (financial institutions).
• Demonstrates adaptability in fast-paced environments with minimal supervision.
• Comprehensive understanding of the entire client lifecycle, encompassing onboarding and daily operational support for trades, loans, and facilities.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.