Job Summary

Join our global eCommerce Client Services (eCS) team, which acts as the primary liaison for digital channel services and solutions within Standard Chartered. Operating across all major asset classes, we provide vital 24/5.5 global coverage, administering a platform with an Average Daily Volume (ADV) of approximately $45 billion. As a key player in this dynamic environment, you will ensure seamless service delivery, issue resolution, and client satisfaction for both internal and external stakeholders. This role offers the opportunity to engage with cutting-edge digital platforms and contribute to the ongoing evolution of e-trading services, while supporting our commitment to operational excellence and client-centric solutions globally. With a focus on scalability, innovation, and collaboration, your contributions will be integral to sustaining our market-leading position in electronic trading.

The role is designed for high-calibre professionals who thrive in fast-paced environments and possess a strong aptitude for managing complex workflows across multiple time zones. You will work closely with technology teams, product owners, sales and trading desks, and our clients to deliver effective solutions, ensure compliance with regulatory standards, and provide world-class digital service experiences. This role is a critical business enabler that drives operational efficiency, innovation, and client trust on a global scale.

Key Responsibilities

• Serve as the primary front-line contact for all e-client service operations based in London, with flexibility to support other eCommerce regions as required, scaling response capability across a spectrum of straightforward to complex issues.
• Liaise effectively between clients and product or technology teams, translating client enhancement requests into actionable deliverables, ensuring smooth implementation and timely follow-through.
• Adhere to robust operational processes including service level agreements (SLAs), incident management protocols, and performance reporting to uphold control standards and service consistency.
• Collaborate with regional leadership and the Global Head to harmonise best practices across all eCommerce centres, fostering a unified approach to client servicing.
• Provide proactive pre- and post-sales support for internal teams and external clients, enhancing client engagement and satisfaction.
• Offer pricing analysis, risk evaluation, and execution support to trading and sales teams, working in tandem with technology and development groups to resolve escalated issues.
• Oversee client onboarding workflows for ECN and single-dealer GUI platforms, ensuring smooth transitions and accurate client setup.
• Manage static data processes involving pricing controls, risk parameters, credit limits, and user permissions, adhering to regulatory mandates and region-specific requirements.
• Deliver tailored training sessions on eCommerce products to internal and external stakeholders, fostering knowledge sharing and user competence.
• Manage end-to-end project delivery for e-trading initiatives, ensuring timely execution and alignment with strategic goals.

Qualifications

• Demonstrated experience in a client support role, with a proven track record of supporting both internal and external stakeholders and resolving complex client issues promptly.
• Comfortable navigating ambiguous situations and managing diverse stakeholder expectations with a solutions-oriented mindset.
• Prior knowledge or exposure to electronic trading products and platforms is highly advantageous.
• Proficient with MS Office suite, with advanced skills in Excel.
• Familiarity with FIX protocol standards.
• Excellent communication skills, both verbal and written, enabling clear articulation of complex technical and operational concepts.
• Strong organisational capabilities and attention to detail to manage multiple concurrent priorities efficiently.
• Ability to work effectively in a hybrid environment, collaborating across teams and locations globally.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers