Job Summary

The Associate Director, Business Support is part of the Private Banking COO Office in Hong Kong and leads the Business Support team. The role ensures reliable delivery of workplace, administration and concierge support, enabling the Front Office and wider Private Banking franchise to operate effectively and provide a professional client and colleague experience. The role also strengthens service standards, governance, cost discipline and continuous improvement across the function.

Key Responsibilities

This is a People Leader role accountable for the following outcomes and responsibilities:
Team Leadership and Service Delivery
•    Lead the Business Support team, setting clear priorities, service standards and day-to-day guidance.
•    Build a collaborative, accountable and service-oriented team culture.

Workplace and Business Support
•    Oversee office administration and workplace support, ensuring reliable and efficient service delivery.
•    Coordinate onboarding and offboarding, seating, office moves, workplace changes and internal events.

Client Experience and Issue Resolution
•    Oversee concierge service standards for Private Banking clients, ensuring a professional and consistent client experience.
•    Act as the escalation point for workplace and administrative matters, driving timely resolution with relevant stakeholders.

Vendor, Cost and Control Management
•    Manage vendors, invoices and administration-related costs, ensuring service quality, timely processing and cost discipline.
•    Support business continuity, operational readiness and appropriate administrative records and controls.

Process Improvement and COO Office Support
•    Support management meetings, townhalls and other key Private Banking COO Office initiatives requiring strong coordination and execution.
•    Drive simplification, standardisation and automation of administrative processes.

People Leadership
•    Team leadership: Set direction for the team, role-modelling inclusive leadership and high standards of client focus, risk discipline and collaboration.
•    Performance and conduct: Set clear expectations, remove obstacles to delivery, provide regular feedback and reinforce expected conduct and service standards.
•    Coaching and development: Build team capability by developing the skills, judgement and experience required for effective performance and career growth.

Skills and Experience

Priority Skills    
•    Business Administration and Workplace Operations
•    People Leadership
•    Stakeholder Management
•    Vendor and Cost Management
•    Operational Risk and Controls

Motivations

•    Client and colleague service: Energised by delivering reliable support and a consistently professional experience.
•    Ownership and problem-solving: Motivated by resolving operational issues, improving service standards and closing actions effectively.
•    Continuous improvement: Enjoys simplifying processes, using technology and building a high-performing support team.

Qualifications

•    Solid experience in business administration, workplace management, business support or COO operations, preferably in banking or financial services.
•    Demonstrated experience leading a support team and managing senior stakeholders and external service providers in a complex organisation.
•    Degree or equivalent professional qualification.
•    Good commercial awareness, sound judgement and proficiency in Microsoft Word, Excel and PowerPoint; interest in digital tools is an advantage.
•    Strong written and spoken English and Chinese.
•    Proficiency in Mandarin is an advantage.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.