Job Summary

•    The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health.  

•    The Client Manager supports the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.

Key Responsibilities

• Manage flow maintenance activities on client portfolio as assigned:
• Annotate on past dues and excesses daily. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to the RM and CA.
• Act as escalation points for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant.
• Support Loan Drawdown, Cash Management, LTP Trades (FI) and release of Trade Offerings.
• Attend ASTAR Review meetings as appropriate and anticipate in relevant business meetings, forums or committees as required
• Lead / provide support on key projects aimed at improving processes, tools and the client experience.
• Ensure adherence to all internal/regulatory policies & regulations e.g. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc).
• Identify and escalate to the CM TL / CM Head any operational risks relating to the client portfolio and define process improvement ideas to resolve or mitigate these risks.
• Work with Operations, Hub and Client Services teams to rectify ops related issues or post trade queries / concerns.
• Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile.
• Ensure deeper understanding on credit risk including default risk and fraud risk.
• Ensure data quality of all AML and Credit documents/files meets CCIB standards to facilitate RM's decisions on risk acceptance.
• Escalate any identified Operational Risk issues to the CM Head/Lead or BORM.
• Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes.
• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if   necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  Key stakeholders
  •    GAM / FAM / RAM
  •    Credit Analyst 
  •    Product Partners
  •    Key functional partners ie IMO, Credit, Risk, FCC, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing
  •    Country Leadership team.

Skills and Experience

• CDD and related Policies.
• Credit/Facility Documentation.
• Client management.
• Problem solving.
• Team Player.
• Action Orientated.
• Good Communication Skills.
        

Qualifications

•      UAE Nationals only.
•      Bachelor degree in Banking or Finance preferred.  
•      Relevant experience in banking or other relevant environment.
•      Languages: English and/or local language skills as relevant to country requirements.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.