Job Summary

We are seeking a dedicated and strategic Associate Director to join our Markets Client & Sales Solutions Group (CSSG). Within this pivotal role, you will form a key part of a dynamic, global team committed to delivering best-in-class pre-trade and post-trade support for our Markets Sales teams across the world. Collaborating closely with Global Markets Operations (GMO), Sales colleagues, the Markets COO, and senior leadership, you will champion initiatives that enhance operational efficiency, elevate the client experience, and boost sales productivity through a culture of operational excellence and continuous improvement. This role is based in our Central office in Hong Kong and demands a strategic thinker who thrives in a fast-paced environment, embraces change, and drives results with precision and collaboration.

As a subject matter expert, you will bridge the gap between operational teams and sales, transforming challenges into opportunities to streamline processes, improve client outcomes, and lead initiatives that promote business growth. This position offers the chance to influence the future direction of sales support services in a globally renowned international bank, providing a platform for professional development and contribution on a significant scale.

Job Responsibilities

• Maintaining an in-depth understanding of the evolving Global Markets landscape, including Corporate & Investment Banking clients and pertinent regulatory frameworks, to anticipate changes and adapt strategies effectively.
• Establishing and nurturing strong, proactive collaborations with Sales teams worldwide, ensuring a client-centric and commercially aligned support approach.
• Working collaboratively with Hubs (GBS) and regional counterparts to identify consistency gaps, streamline operation processes, and implement standardised industry best practices on a global scale.
• Advocating a culture of continuous improvement by spearheading process optimisation initiatives and deploying scalable, technology-enabled solutions that improve overall productivity and reduce manual effort.
• Translating strategic visions for Sales Support into clear, actionable priorities and managing the execution of key project and operational backlogs.
• Utilising data analytics, stakeholder feedback, and market insights to drive disciplined process refinements aimed at alleviating friction points and enhancing client satisfaction.
• Handling frontline Sales inquiries, including the coordination of account-opening procedures and operational requests with professionalism and responsiveness.
• Managing complex Sales and Client escalations independently with sound judgement, ownership, and a solution-oriented mindset to resolve issues promptly.
• Collaborating closely with Sales desks to identify and implement workflow improvements, increase efficiency, and champion automation possibilities for repetitive tasks.
• Providing comprehensive trade lifecycle support, including managing novations, preparing client lifecycle reports such as Option Expiry/Exercise notifications and TRF Fixing, and delivering other operational outputs timely and accurately.
• Partnering with CSSG, Sales, COO, Operations, and Product teams to facilitate new product introductions, refine process designs, and implement new operational controls facilitating risk mitigation and compliance adherence.
• Leveraging Management Information Systems (MIS) and operational data to identify recurring operational challenges, drive root cause analyses, and implement process improvements that reduce future incidences.

Job Qualifications

• Holds a relevant degree with a minimum of 10 years of progressive experience in Global Banking Operations
• Possesses a strong understanding of Global Banking Operations workflows along with associated market and operational risks.
• Exhibits the ability to assimilate new concepts, products, and areas rapidly to remain adaptive in a fast-evolving market.
• Has an insightful grasp of the firm's broader business strategies, models, and competitive environment.
• Experienced in orchestrating large-scale change programs and continuous improvement initiatives with emphasis on disciplined project management and transparency.
• Skilled in developing, managing, and refining strategic documentation and business planning materials.

The position is based in Central, Hong Kong, and is a full-time office role, offering exposure to an international financial environment. The role does not include people management responsibilities, focusing instead on functional leadership and subject matter expertise. The successful candidate will play a vital role in influencing business outcomes by partnering closely with various internal teams and external clients.

Our workplace embraces flexible working arrangements where possible, recognising the importance of work-life balance. You will be supported by a collaborative culture that values innovation, continuous learning, and inclusivity, ensuring that everyone can bring their authentic selves to work and contribute their best.

About Standard Chartered

At Standard Chartered, we are an international bank with a rich history of over 170 years, combining nimbleness with global influence to drive commerce and prosperity across a diverse range of markets. Our commitment extends beyond banking to making a meaningful and positive impact for our clients, communities, and colleagues.

We pride ourselves on fostering a culture that encourages challenging the norm, embracing innovation, and continuously seeking opportunities to improve. Our unique diversity and inclusive environment empower individuals to thrive and reach their full potential. When you join us, you become part of a team that shares a purpose-driven ethos and collectively lives by our valued behaviours — acting with integrity, striving for excellence, and collaborating to build sustainable success.

• Do the right thing: We are assertive and transparent, putting client interests at the forefront of our decisions.
• Never settle: We pursue continuous improvement and innovation, learning from experiences to simplify and enhance our services.
• Are better together: We value inclusivity and respect, working collaboratively to achieve long-term goals.

What we offer

In return for your expertise and dedication, Standard Chartered offers a comprehensive and competitive compensation package aligned with our Fair Pay Charter, reflecting our commitment to supporting your overall wellbeing.

• Competitive salary and core benefits: Inclusive of retirement savings plans, medical coverage, life insurance, and flexible voluntary benefits tailored to your needs and location.
• Generous time-off policies: Including annual leave, extensive parental and maternity leave (20 weeks), sabbatical opportunities lasting up to 12 months, and volunteering leave.
• Flexible working arrangements: Balancing office presence with options for remote working to support your work-life integration.
• Dedicated wellbeing support: Access to Unmind, a leading digital mental health platform, resilience training, global Employee Assistance Programmes, and mental health first-aiders to ensure holistic support.
• Continuous professional development: Encouragement to reskill and upskill through a range of learning platforms—physical, virtual, and digital—that foster growth and career progression.
• Inclusive and values-driven culture: Be part of a workplace that celebrates diversity, fosters belonging, and ensures every individual is respected and empowered to succeed.