Job Summary

•    The Associate Director, Private Banking Operations, Hong Kong supports the end-to-end delivery, control, resilience and continuous improvement of Private Banking operations. The role manages services delivered by in-country teams, outsourced providers and vendors to achieve sustainable client outcomes, regulatory compliance and agreed service, financial and strategic objectives. 
•    The role is accountable for operational integrity across wealth management operations and securities servicing, with secondary responsibilities for banking operations, servicing and transaction processing. It ensures accurate portfolio administration in accordance with internal procedures, market practices and regulatory requirements, effective risk management and timely resolution of transaction exceptions. As a key contact for wealth management enquiries, it coordinates with Front Office stakeholders to deliver high-quality client support and consistent outcomes throughout the transaction lifecycle.

Key Responsibilities

Transaction Processing & Asset Transfer Execution
•    Coordinate with relevant processing teams, counterparties, custodians and product providers to resolve issues affecting timely transaction completion. Liaise with Front Office and processing teams to clarify outstanding instruction or documentation requirements and facilitate resolution of related issues..
•    Resolve transaction exceptions and processing issues promptly to minimise client impact and operational risk.

Operational strategy and governance
•    Execute the in-country operations plan and operating model alignment with the global Private Banking Operations strategy.
•    Represent Operations at relevant country governance forums, management information, service reviews and escalation protocols.
•    Contribute to the annual operating plan, capacity plan, budget and productivity commitments.

Client & Front Office Support
•    Deliver operational support and guidance to Relationship Managers, Client Service Managers, and internal stakeholders on asset transfer and securities operations matters.
•    Investigate and resolve enquiries, complaints, and service requests to maintain a high-quality client experience.
•    Provide clear communication and status updates on transaction progress, outstanding requirements, and issue resolution activities.
•    Build effective working relationships with Front Office teams and operational partners to ensure seamless client servicing.

Risk, Control & Regulatory Compliance
•    Support review and remediation of M7 and ensure risks mitigation and remediation items are addressed as per agreed plan 
•    Proactively review and identify non-compliance with internal policies, external laws and regulations at a global level e.g. Data privacy, records management (e.g. ML40)
•    Support timely completion of Operations risk assessments and remediation, in partnership with Business Risk Management (BRM) team e.g. Gap analysis, Audit or Regulatory Findings, self-assessment etc.

Stakeholder Management & Operational Collaboration
•    Coordinate effectively with Custodians, Transfer Agents, Fund Houses, Global Banks, and internal operational teams to facilitate successful transaction outcomes.
•    Maintain strong working relationships across Operations, Technology, Risk, Compliance, Product, and Business stakeholders to manage dependencies and improve service delivery.
•    Escalate complex issues appropriately to ensure timely decision-making and stakeholder visibility.
•    Contribute operational expertise to cross-functional initiatives affecting asset transfer and securities servicing processes.

Service Delivery
•    Support country process owner to manage In-Country resources and provide Global Business Services (GBS) oversight of front office daily enquiries related to time-sensitive transactions, end-to-end (i.e. from front office straight through to GBS hub)
•    Monitor and report monthly on service-level agreements, key performance indicators and client-service outcomes inclusive of outsourced partners and vendors
•    Review and facilitate the resolution of exceptions, and root-cause remediation
•    Manage outsourced third-party vendors

Transformation and Change Delivery
•    Drive and facilitate projects/initiatives to improve back and front office process and system improvements. 
•    Lead business change activities in projects such as requirements gathering testing, communications, and training. 

Operational Resilience
•    Review and update annually business continuity, crisis management, disaster recovery plans post annual drills 
•    Support resilience testing for critical services and third-party dependencies.

Skills and Experience

Priority Skills    
•    Banking Operations Management
•    Banking Fundamental
•    Governance, Risk, and Compliance (GRC)
•    Retail Banking
•    Transaction Processing
•    Customer Due Diligence
•    Communication and Stakeholder Management
•    Process Ownership and Process Management
•    Risk and Compliance Management
•    Incident Management
•    Operations – Back Office Management
•    English – Proficient

Other Skills    
•    Client Development
•    Continuous Improvement
•    Stakeholder Engagement
•    Strategy Development
•    Talent Development
•    Hong Kong Regulatory 
•    Business Process Design
•    Business Process Improvement
•    Change Delivery
•    Cantonese - Desirable

Motivations

•    Motivated by delivering high-quality operational outcomes while ensuring compliance with regulatory requirements and internal policies. 
•    Energised by identifying opportunities for process improvement, driving operational efficiency, and enhancing customer and stakeholder experiences. 
•    Thrives in a fast-paced, results-oriented environment that requires problem-solving, critical thinking, and effective decision-making. 
•    Driven by collaborating with cross-functional teams to achieve shared business objectives and deliver sustainable business outcomes. 
•    Demonstrates resilience and adaptability when managing complex operational challenges, changing priorities, and continuous business transformation. 
•    Motivated by developing people, fostering a culture of accountability and continuous improvement, and supporting team success through coaching and leadership.
 

Qualifications

•    10+ year in Banking, Insurance or Financial Services 
•    5+ years in wealth management, operations or risk management
•    Demonstrated experience in process improvement /large scale transformation /projects.
•    Experience operating within securities operations, custody, wealth management, or private banking environments involving complex transaction processing.
•    Exposure to global financial markets, investment products, and multi-jurisdiction operational processing requirements.
•    Experience working with a broad range of stakeholders including Front Office teams, custodians, transfer agents, product providers, and control functions.
•    Exposure to risk-controlled environments where regulatory compliance, audit readiness, and operational governance are critical.
•    Experience managing competing priorities and delivering high-quality outcomes within time-sensitive operational environments.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.