Job Summary

The Business Process Manager supports the function head in driving the strategic execution, financial discipline, and operational effectiveness across the business. The role translates enterprise and business strategy into actionable operating and financial plans, ensures disciplined cost and investment management, and drives execution alignment across functions. 

Acting as a trusted advisor to function leadership, the Business Process Manager connects strategy, budgeting, capacity, and change delivery to ensure the function delivers against bank-wide priorities while maintaining strong operational performance and control. 

Key Responsibilities

Strategic Planning, Execution & Delivery
•    Drive the planning, execution and delivery of the function's strategic initiatives and projects, ensuring alignment with enterprise priorities and business strategy.
•    Provide forward-looking insights, scenarios, and trade-off analysis to support executive decision-making.
•    Manage interdependencies, risks, and delivery milestones across portfolios.
•    Translate business and cluster strategies into executable roadmaps, initiatives, and milestones to ensure strategic priorities are delivered in-market.
•    Support the development and execution of strategic initiatives linked to new clients, products, and geographic expansion to accelerate revenue generation while maintaining operational readiness.
•    Identify and coordinate required business enablers (process, technology, people, controls) for growth initiatives to ensure scalable and sustainable business expansion.
•    Support emerging market growth by strengthening operating models and local execution frameworks to improve delivery consistency and speed in developing environments.
•    Monitor execution risks, dependencies, and delivery challenges, escalating proactively where required. 

Financial Management, Cost & Budgeting
•    Own the end-to-end budgeting and forecasting process for the function, including headcount, run costs, and investment spend.
•    Drive cost discipline through productivity tracking, cost-to-serve analysis, and identification of optimisation opportunities.
•    Ensure transparent financial governance, including variance analysis and benefits tracking.
•    Support development of business cases and funding requests, ensuring alignment of spend with strategic priorities.
•    Identify and drive opportunities to improve productivity and reduce cost-to-serve to support sustainable and efficient business growth.

Performance & Business Management
•    Establish and manage the function's performance framework, including KPIs covering service, efficiency, risk, and control outcomes.
•    Deliver integrated management information and executive reporting with clear insights, risks, and recommended actions.
•    Monitor demand, capacity, and resource utilisation to ensure delivery of service commitments and operational resilience.
•    Support senior forums with reporting and analysis, driving accountability through structured reviews
•    Design and track performance dashboards and scorecards linked to business priorities to provide transparency on execution progress and outcomes.
•    Deliver data-driven insights and analysis to support prioritisation, resource allocation, and performance improvement.
•    Monitor performance risks and emerging issues to enable timely intervention and course correction.
•    Improve management information quality and consistency to strengthen decision-making discipline.

Change Portfolio Delivery Oversight 
•    Maintain a comprehensive, integrated view of the function's change and transformation portfolio across strategic, regulatory, operational, and technology initiatives.
•    Ensure initiatives are appropriately prioritised, funded, resourced, and sequenced in line with business strategy, regulatory commitments, and risk appetite. Partner with Transformation and Delivery teams to track milestones, risks, interdependencies, and benefits realisation.
•    Identify and resolve onboarding bottlenecks and structural gaps to improve client experience and operational efficiency.
•    Ensure change investments translate into measurable business outcomes, including productivity improvements, cost efficiencies, risk reduction, and service enhancements.

Processes
•    Partner with IT and relevant internal stakeholders to support key business initiatives, portfolio management activities, and cost mapping.
•    Monitor and strengthen core business processes and controls (e.g., onboarding, tail management, e-learning, cross-border MIS), ensuring adherence and operational effectiveness.
•    Drive process improvement and data integrity by reviewing workflows, validating data accuracy, and leveraging data insights to highlight business risks and opportunities.
•    Support digitisation, automation, and standardisation initiatives to reduce manual processing and operational friction.

People Agenda and Communication
•    Support delivery of the People agenda, including early careers programmes, performance and compensation, talent and succession planning, D&I priorities and annual Certified Persons review processes.
•    Partner with frontline leaders on performance reviews, ensuring a transparent correlation between bonus and scorecard score.
•    Ensure clear and consistent communication of key business priorities and initiatives, driving frontline engagement in Group programmes, forums, and change activities.
•    Drive consistent, timely, and high-quality communication of business priorities, transformation initiatives, and governance requirements.

Enterprise Alignment & Stakeholder Leadership
•    Act as a central coordination point between the function's leadership and key partners including Finance, Technology, Risk, HR, and business units.
•    Drive alignment on planning assumptions, financial commitments, performance targets, and change priorities across the bank.
•    Lead governance forums and executive communications to enable clear, timely, and well-informed decisions
•    Build and maintain strong partnerships with internal and external stakeholders to enable effective execution of strategic initiatives.

Governance and Risk Management
•    Partner with stakeholders to manage business risk, strengthen controls, uphold regulatory compliance, and foster a strong risk and conduct culture, ensuring successful audit outcomes.
•    Lead governance and risk oversight activities, including preparing and quality-reviewing materials for risk forums, performing portfolio risk quality control, and guiding effective controls practices.
•    Support regulatory and control-related initiatives by monitoring regulatory developments, ensuring data accuracy, driving remediation where needed, and engaging regulators and stakeholders in a proactive, cooperative manner.
•    Monitor regulatory developments and emerging supervisory expectations, translating requirements into actionable initiatives.

Motivations

•    Energised by bringing structure, clarity and discipline to complex organisations so plans turn into measurable outcomes.
•    Motivated by supporting leaders and teams to perform at their best by improving visibility, decision‑making and execution over time. 

Our Ideal Candidate

Translating strategy and priorities into clear operating, financial or delivery plans, coordinating across teams to drive execution in complex environments.
Owning or supporting budgeting, performance management or resource planning, using data and judgement to manage trade‑offs, costs and outcomes.
Partnering with senior stakeholders to enable decision‑making, governance and delivery alignment across functions.
8 Years of Relevant Experience for all 3 above criteria

Role Specific Technical Competencies

Priority Skills
•    Cross-Functional Collaboration
•    Business Acumen
•    Stakeholder Management
•    Business Risk Management 
•    Change Management
•    Problem Solving
Other Skills
•    Project Management
•    Influencing
•    Business Analysis

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.