Job Summary

Job Summary

As a Senior Officer in Cash Operations at Standard Chartered in Baghdad, you will play a crucial role in enhancing and managing the payment services within our processing centre. Your work will directly contribute to positioning the centre as a key revenue generator by developing innovative payment service products aligned with business goals. You will have responsibility for monitoring and controlling operational costs to meet departmental budgets, while continuously seeking efficiencies that optimise cost per transaction, including overseeing expenditures such as courier, communication, and miscellaneous expenses.

In this role, you will ensure strict adherence to financial controls to prevent revenue leakage, maintaining integrity in all profit and loss account activities. You will provide exceptional service standards, developing strong relationships with internal stakeholders and external customers, particularly large corporates in the UAE and beyond. By advising customers on best practices for transferring funds, especially to exchange-controlled countries, you will safeguard compliance with regulatory requirements and contribute to our service excellence.

You will embody and advocate Standard Chartered’s core values in all your activities. Additionally, you will lead and support key projects, delivering on objectives that support our operational goals and strategic vision. This position demands a proactive mindset, attention to detail, and the ability to work collaboratively across diverse teams to achieve meaningful impact.

Key Responsibilities

Key Responsibilities

Process Management

• Verify authenticity and accuracy of all transactions processed in the Cash Payment Centre, ensuring compliance with remitter instructions and operational standards.
• Oversee prompt resolution of internal account reconciliation issues, including adjustments for sundry and erroneous entries, minimizing discrepancies.
• Manage escalation and timely resolution of Nostro unreconciled entries to maintain accurate financial records.
• Maintain consistent adherence to agreed service level agreements (SLAs) by ensuring turnaround times for transaction processing are met.
• Handle all enquiries and complaints efficiently, guaranteeing resolutions within defined timeframes to uphold customer satisfaction.
• Stay fully updated and compliant with the Group’s CMS policies and other bank procedures related to cash and payment operations.
• Act as custodian for sensitive bank keys and bulk stock items as required, maintaining security protocols.
• Provide supervision and backup support across various operational desks to ensure seamless service delivery.
• Ensure rigorous authenticity checks on all cheque types processed, including returned items, and ensure cheques are warehoused and cleared timely.
• Implement robust reconciliation processes for all processed financial instruments to prevent any operational risks or losses.
• Prevent any unauthorized debits affecting profit and loss accounts and diligently monitor tariff applications to payment instructions to prevent revenue leakage.

People & Talent Development

• Lead, motivate, and train operational staff to optimise performance and enhance productivity across the department.
• Champion service improvement initiatives that align with Standard Chartered’s customer service philosophy and outserve programme.

Additional Role Information

This full-time, office-based position is located in Baghdad, Iraq. While this role does not include direct people management responsibilities, it offers significant opportunities to contribute as a senior individual contributor and to influence team performance through subject matter expertise and operational leadership. The role requires a hands-on approach to managing cash operations and clear communication skills to effectively coordinate with multiple internal departments and external stakeholders. Candidates must be comfortable working within a dynamic financial services environment that demands accuracy, compliance, and a focus on continuous process improvements.

Our Ideal Candidate

Our Ideal Candidate

• Possesses comprehensive knowledge of payments processing, operational risk management, and SWIFT messaging standards.
• Experienced in working within complex banking environments, demonstrating strong attention to detail and analytical skills to manage reconciliation and transaction validation.
• Skilled in maintaining compliance with regulatory frameworks and internal control policies, with a proactive approach to risk mitigation and continuous improvement.
• Effective communicator with the ability to build trusting relationships with internal teams and external clients, providing consultative advisory support.
• Demonstrates leadership qualities through mentoring and developing team members, fostering a collaborative and high-performing culture.
• Adaptable to fast-changing environments, able to manage ambiguity, and committed to delivering excellent customer service.

About Standard Chartered

About Standard Chartered

Standard Chartered is a leading international bank, with a rich heritage spanning over 170 years. We combine global reach with a nimble approach, empowering us to create positive impact for our clients, communities, and colleagues. We thrive on challenging conventions and discovering innovative solutions to meet evolving customer needs and market demands.

Our purpose—to drive commerce and prosperity through our unique diversity—and our brand promise—to be here for good—are realised through how we embody our valued behaviours in our everyday work. We believe in celebrating the diversity of our teams and fostering an inclusive culture where every individual feels valued, respected, and has the opportunity to succeed.

Together, we:

• Do the Right Thing: We act with integrity, are assertive when needed, challenge each other constructively, and prioritize the customer in all we do.
• Never Settle: Always striving for continuous improvement and innovation, simplifying processes, and learning from both successes and setbacks.
• Are Better Together: We embrace authenticity, value inclusiveness, recognise the strengths in others, and collaborate for long-term sustainable success.

What we offer

What We Offer

Aligned with our Fair Pay Charter, Standard Chartered provides a comprehensive remuneration package and a suite of benefits designed to support your overall wellbeing—mental, physical, financial, and social.

• Robust retirement savings schemes, including core bank funding, along with medical and life insurance coverage, complemented by flexible and voluntary benefits tailored to local needs.
• Generous time-off policies encompassing annual leave, extended parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and dedicated volunteering leave (3 days), alongside a minimum combined total of 30 annual and public holiday days.
• Flexible working arrangements enabling adaptation between home and office working environments, fostering work-life balance.
• Proactive wellbeing initiatives featuring access to Unmind—a leading digital wellbeing platform—development courses aimed at resilience and essential human skills, a global Employee Assistance Programme, mental health first-aiders, and diverse self-help resources.
• A commitment to continuous learning, offering extensive opportunities for reskilling and upskilling via physical, virtual, and digital platforms to support career progression.
• Being part of a diverse and values-led organisation dedicated to inclusive practices, where your unique talents are celebrated and everyone is empowered to reach their full potential.