Job Summary

•    The AI Product Owner – CIB Operations is responsible for owning and delivering defined AI solutions, products or product features into CIB Operations, focusing on AI-enabled digitisation of core operational processes and implementing AI‑enabled workflows. The role supports the AI product roadmap, translates CIB Operations needs into clear backlog items, and works with delivery teams to ensure timely, controlled, and user‑centred delivery. The role contributes to value realisation by driving adoption, monitoring outcomes, and continuously improving AI products and solutions based on user feedback and operational metrics. 

Key Responsibilities

Strategy
•    Define, deliver and own AI products and capabilities within CIB Operations, aligned to AI strategy, roadmap and flagship use cases
•    Support delivery of MVPs and incremental enhancements aligned to agreed roadmaps.
Business
•    Work closely with CIB Operations users and SMEs to understand pain points and improvement opportunities where AI can be a point of difference. 
•    Translate business and operational requirements into clear user stories, acceptance criteria, and prioritised backlogs for CIB AI enablement
•    Ensure delivered AI functionality meets business, control, and regulatory requirements.
•    Act as the primary point of contact for day‑to‑day AI product queries and clarifications.
•    Support benefits tracking by defining and monitoring operational KPIs (e.g. cycle time, error rates, adoption).
•    Escalate delivery risks, dependencies, or scope issues to senior product leadership in a timely manner.
Processes
•    Participate in sprint planning, reviews, and retrospectives with engineering and delivery teams.
•    Support user readiness and adoption through clear process design, documentation, and user walkthroughs. 
•    Ensure new products or changes are embedded into existing operational processes with minimal disruption. 
•    Collect and analyse user feedback and usage data to inform backlog refinement and prioritisation.
People & Talent
•    Drive a mindset shift for AI enablement via early wins, feedback loops, and user engagement
•    Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for the squads and work in collaboration with all partners

Risk Management
•    Ensure product requirements incorporate appropriate internal controls, data handling standards, and risk considerations.
•    Work with Risk, Compliance, and Technology partners to address control gaps or audit actions relevant to the product.
•    Demonstrate awareness of key operational risks and follow established procedures for issue escalation and remediation.
Governance
•    Ensure compliance with all salient SCB governance frameworks where there are direct touch points with them or any subsequent downstream influence from the AI enablement Team
•    Represent the AI enablement team at any relevant investment and risk Forums and Committees 
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters 
•    Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.  Comply with relevant policies, processes and regulations, as part of the culture.  Lead by example by displaying exemplary conduct behaviours 

Key stakeholders
•    CIB Operations MT
•    CIB AI COE 
•    CIB Technology
•    Group CDO AI Team
•    Functional partners in Risk, Compliance, HR, Finance, Legal, Audit
Other Responsibilities
•    Promote the Group’s brand and Here for good with employees, clients and regulators. 
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Maintain effective communication with key stakeholders

Skills and Experience

•    Business Process Improvement 
•    Change Management  
•    AI Product Development
•    Data Engineering

Qualifications

•    Degree level education or equivalent practical experience. 
•    8-10 years of experience in product ownership, business analysis, operations change, or technology delivery within financial services. 
•    Experience with AI products, tools and solutions
•    Exposure to CIB Operations, process improvement, or workflow digitisation in a banking environment preferred. 
•    Familiarity with agile delivery methods (e.g. Scrum, Kanban).

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.