Job Summary

The AI Product Specialist is part of the HR Transformation team in Standard Chartered, and will report into the Core HR Hive.

Key Responsibilities

Strategy

Experience in solution design & delivery, including analysing change requests and requirements, assessing impacts of changes to existing processes/system functionalities, defining acceptance criteria & expected outcomes, leading on test design & supporting testing execution (functional testing and behavioural app testing), and working within a project team setting
Experience working in an Agile project, and managing product backlogs in tools like Jira or ADO
Experience acting as liaison between business/operations stakeholders and project team members ensuring clarity across all involved parties on the change being delivered  

Business
We are seeking a detail-oriented and strategic AI Product Specialist to support the implementation and governance of AI solutions within our HR ecosystem, primarily leveraging SAP SuccessFactors. This role is instrumental in coordinating cross-functional teams, overseeing AI feature testing, ensuring responsible AI practices, and tracking performance metrics to support data-driven HR decisions.

Processes
Lead and support the rollout of AI-driven features and functionalities within SAP SuccessFactors including virtual agents, predictive analytics, and intelligent recommendations.
Collaborate with HR, IT, and vendor teams to integrate AI capabilities aligned with business needs.

Evaluate and advise on agentic AI capabilities and their potential integration into HR workflows.

Design and oversee test cases for AI features, including validation of outcomes across diverse user scenarios.
 Monitor for bias, accuracy, performance, and user acceptance of AI outputs.
Collaborate with product managers, data scientists, HR stakeholders and compliance teams to ensure successful end to end implementation.
Manage communication between stakeholders to ensure AI product milestones are met.

Define and track KPIs to measure the performance and adoption of AI features.

Support the development and visualization of AI dashboards to provide insights on usage, fairness, and efficiency.
Serve as a liaison between business stakeholders and technical team to ensure AI implementations meet both user expectations and regulatory requirements. 
Gather user feedback and partner with vendors to enhance AI functionality and user experience.
Stay current on emerging AI trends in HR tech and recommend innovations that align with business goals.

Risk Management

Ensure compliance with internal and external AI governance standards (e.g., Responsible AI frameworks, country compliance).
Review and document RAI risks, mitigation actions, and audit trails throughout the development lifecycle.

Key stakeholders
Senior Business Leaders, Programme Manager, Product Owner, Global People Services (GPS), Vendors, Enterprise Technology squad, HR Digital Service and Experience team, Core HR Transformation team, Functional teams 
HR Senior Leaders, HR COO team, CoE leads, Country HR Service Delivery, Heads of HR, HRBPs, Country Subject Matter 
Change and Enablement teams, Internal communications team, Corporate Communications team 
Key Functional Partners:  Technology Senior Leaders, Innovation Technology Office (ITO), Finance, Property, Compliance, Legal and Risk

Skills and Experience

1. Strong Communication skills to collaborate with key stakeholders like Country SD, Operations, HRBA etc.
2. Strong knowledge in SuccessFactor modules (EC Core, PRB, etc)
3. Good knowlege on QA skills, pertains to E2E testing and performing business engagements
4. Should be able to talk with Product owners, understand the requirement and cascade the same to the project team
5. Should be a specialist in Agile methodology of projects handling
6. Should be able to handle problem solving, critical thinking and Decision Making
7. Should be able to handle Project Management 
8. Should help the team achieve the milestone within the timeline
9. Project/product management skills as needed

Qualifications

• Candidate should be a Graduate or Post Graduate which can be an Engineering or masters like MBA/MCA or with Computer/IT background

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.