Job Summary

Securities Services Stability and Governance lead.
Responsibilities include but not limited to:
• Lead major incident response process, ensure timely detection/resolution and enforce rigorous postmortem practices with corrective action tracking.
• Implement and continuously improve governance structures, simplify processes and standards.
• Regularly conduct stability and governance risk assessments including change-related, third party, compliance risks and drive remediation strategies.
• Drive system-wide reliability by leading work on availability, performance monitoring, capacity planning and proactive prevention of Incidents.
• Define and enforce change management practices (ex: controlled rollouts, avoiding failed changes) to minimize deployment-induced instability.
• Build and maintain observability tooling and dashboards that surface reliability, compliance and governance posture to stakeholders; report on trends, violations and opportunities to improve.
• Establish, maintain and evolve service level objectives, operation level objectives and associated policies to balance stability.
• Ensure that reliability and governance efforts support broader strategic goals.
• Focus on data centre migrations and improving/simplifying the overall infrastructure and observability.
• Ensure minimal incidents or outages during critical migrations with focus on stability.
• Experience in contract management, renewals and working with third party vendors. Should be familiar with contract management tools (from SAP) and approval/renewal of risk controls.

Key Responsibilities

Strategy
• Primarily to ensure System Stability and Governance of FSS applications.

Business
• Awareness and understanding of Financing in Securities Services. Expertise in managing Custody applications with good knowledge of Settlement processing, Post trade and Corporate Actions.

Processes
• Should be aware of ITIL processes – Incident, Problem, Change, Knowledge and Event Management

People & Talent
• Lead through example and build the appropriate culture and values. 

Risk Management
• The ability to interpret and identify key issues within the FSS applications and put in place appropriate controls and measures. 

Governance
• Align processes with business strategy, improving process and operating model, Managing the changing of a culture, decision making and establishing the centre of excellence  

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• FSS Business and Client Solutions teams
• FSS Operations
• FSS Production Support Head and Development Head
• FSS Development Teams 
• Infrastructure and other Support teams

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 

Skills and Experience

• Functional knowledge of Custody Settlements
• Oracle / Postgres - PL/SQL
• Compute solutions and CPUs 
• Networking
• Redhat Linux
• Solace Middleware
• Backup, Block Storage, NAS solutions
• Ticketing Tools (Remedy / Service Now)
• Monitoring Tools (ITRS, Grafana)
• Scripting (Unix Shell, Java, Python)
• Control-M / API 
• Cyber Security (DDoS, CDN, IPS) 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.