Job Summary

Strategy

•    Implement the Fraud Risk management infrastructure (tools and technology) for channels and products within WRB.
•    Project management to deliver Lending fraud risk management technology tools
•    Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

•    Assist implement FRM policy, strategies and Global Process Standards across all channels and products.
•    Ensure the fraud risk management framework is effectively embedded and communicated across Retail Customers segment.
•    Deploy the strategies for processes and control automation across products and channels for management lending external fraud risk. 
•    Ensure delivery in line with stakeholder expectations and results in a clear outcome of fraud reduction.

Processes and Projects 
•    Manage project delivery including planning, scope, budget and resource .
•    Support program manager in the planning, delivery and implementation of projects.
•    Build cross functional relationships with business, FRM, technology, risk , compliance etc to enhance delivery.
•    Ensure all the mandated artefacts are produced to the necessary standards and within required timelines.
•    Provide timely and accurate status updates to key business stakeholders and senior management.

People & Talent
•    Support identification, engagement, and retention of high quality FRM professionals. 
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
•    Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Lead through example and cultivate the appropriate culture and values. 

Key Responsibilities

Risk Management
•    Identify and share industry best practices and work with the businesses for their feasibility and implementation.
•    Ensure all country FRM policies and procedures comply with Group Policies and Standards. 
•    Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
•    Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance

•    Provide oversight across WRB Risk Operations team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
•    Embed the Group’s values and code of conduct in Retail Banking Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees’ form part of the culture.
•    Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the countries in the Region.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders*

•    Group Lending and Risk Operations
•    CCO Retail Clients, RCOs, CCH, CCROs, SOROs
•    Regional / Country Business Heads and Product Head - WRB Client segment
•    Country FRM head and team
•    Financial Crime Compliance and Shared Investigations Services
•    Relevant members of Risk Operations management team
•    T&I partners supporting CPBB. 
•    External stakeholders
•    Auditors and Regulators
•    Suppliers, Vendors and Consultants
•    

Qualifications

• Bachelor’s or master’s Degree in relevant field
• Fraud, Project Management
• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.