Key Responsibilities

End to end ownership of the process cost performance management services covering retail risk Function / Segment / Regions. Ensure high quality service delivery through measurable performance metrics ensuring effective control, stakeholder engagement and leadership development.]

Strategy

• The mitigation of risk by providing accurate and timely information necessary to support management decisions.
• Protection of the Bank’s reputation.  Bank’s ability to meet legal and regulatory obligations.  Minimizing risk of Bank being used by money launderers.
• Ensure compliance with ALL internal policies and regulatory requirements.

Business

Wealth & Retail Banking (WRB) risk cost forecasting and reporting

• Monitoring end to end Global Retail Risk Cost; Analysis of Variances, Run-Rate, One- offs,  Normalisations, monthly forecasting for 30 Markets 
• Preparation of annual Corporate plan( 5 Years), discussion & review with Countries and group heads.  Addressing countries heads queries efficiently, loading numbers in hyperion, various reconciliation before locking down the numbers
• Supporting Group in setting up cost target for retail risk, stretch allocation in markets and tracking the performance of cost stretch month & month. Monthly Cost efficiency save analysis & presentation for retail risk heads
• Ensure the timely & accurate delivery of performance management reporting (flash, commentary, outlooks, strategic initiative tracking, collections Capacity Plan reports etc) and drive the automation of performance dashboards)
• Deliver insightful & actionable ad-hoc analysis in respect to productivity and cost opportunities as well as identifying and articulating key risks to senior management to drive decision making.
• Month end accrual, ageing  analysis and Financial control substantiation
• Headcount Capacity Plan reporting for Collections 

Processes

• Responsible for End to end ownership of the process cost performance management services covering retail risk Function / Segment / Regions. Ensure high quality service delivery through measurable performance metrics ensuring effective control, stakeholder engagement and leadership development.

People & Talent

• Ensuring that the necessary trainings (on-the-job or classroom) are conducted to the team and provide required job knowledge. 
• Ensure quality processing and adherence to all key controls and checks.
• Responsible for handling all queries relating to the reports produced.

Risk Management

• Work closely with the country risk teams.
• Compliance with all relevant policies and procedure, guidelines, rules & regulations

Governance

• Proper documentations like EUC, BIA, BCP, BID, Migration Checklists, SLAs, Recharge Documents, DOI, Change Templates etc. needs to be documented appropriately.
• Ensuring that proper backups are being arranged for critical reports.
• Ensure that the Cost Budgets are met according to management targets

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Group WRB Risk
• Credit Units (Collections & Recovery, CRM)
• Finance
• Legal, Compliance & Assurance 
• IS & IT Personnel (Local and Group)
• Human Resources

Other Responsibilities

Embed Here for good and Group’s brand and values in RRS function; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Cost Reporting, Forecasting & Budgeting and Productivity Reporting

• Monitoring end to end Wealth & Retail Banking (WRB) Risk Cost; Analysis of Variances, commentaries, drivers and messaging on cost movement  
• Cost monthly forecasting [cost base ~USD90 mio across 30 markets]
• Prepare high-level insight to senior stakeholders on monthly P&L position, Capture key drivers for actuals vs. budget and YoY variances 
• Ensure the timely & accurate delivery of performance management Reports (Various monthly reports like- flash, commentary, outlooks, strategic initiative tracking)
• Prepare quarterly P&L messaging for the Regions/Segments, ensuring key story has been captured to provide meaningful insight 
• Manage WRB LI and expenses Planning during the Target Setting and Corporate Plan cycles. [Preparation, review, Challenge, finalisation & submission] 
• Manage Investments and efficiency for WRB Risk. Develop and monitor the KPIs for cost & productivity management and highlights areas for management review. Presenting WRB Risk into key forums
• Develop plan on cost Saving opportunities and help implement to meet the expense goal
• Support and drive digitisation agenda, project management including streamlining reporting whilst ensuring key stakeholder requirements are covered
• Month end accrual, ageing analysis and Financial control substantiation
• Headcount Capacity Planning for Collections

Skills and Experience

• Adequate knowledge around MS Office as these tools are primarily used to produce the MIS and also able to troubleshoot and resolve issues on these tools.    
• Hands on experience of Oracle / SAP / Hyperion/ ERPs    
• Ensuring that the necessary trainings (on-the-job or classroom) are conducted to the team and provide required job knowledge.    
• Knowledge of visualisation tools and  automation techniques will be an added advantage.    

Qualifications

• Education
  • Commerce Graduate/MBA/CA/CMA with 4-6 years of Experience in Banking Industry
  • Good understanding of P&L Cost and Balance sheet 
  • In-depth knowledge relevant key performance measures of Credit Risk and retail Banking
  • Experience in Cost Management, Financial planning & analysis(FP&A)
  • System/App knowledge Hyperion, MRC, SAP, Finance analytics, 
  • Advance Excel & PowerPoint. SAS would be an advantage
  • Analytical mindset, attention to detail and ability to think logically 
  • Prior experience of working with SAS software is desired / required.
  • A fair understanding of the innovations in banking & emerging technologies.
  • Organizational visibility of outcomes and benefits.
  • Analytical and dispute resolution skills. 
• Languages - Proficient in English
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.