Job Summary

This role could be based in India or Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Risk Monitoring & Insights (RMI) OTCR team, established to support Group Risk and CFCC, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs. The RMI-OTCR team needs to ensure the effective, sustainable, and controlled operation of the Dynamic Risk Monitoring (DRM) -RCSA Copilot Tool. The role holder is responsible for end-to-end DRM platform administration, including user access, configuration, monitoring, and incident management. They perform monitoring of Early Warning System (EWS) alert. They drive data quality management and root cause analysis, generating risk insights through trend analysis and rule effectiveness reviews. They support users through role-based training, guidance materials, ongoing support, and communication of changes. They also support governance, testing, and continuous improvement of both platform capabilities and LLM-generated outputs in collaboration with Technology and AI teams.

Key Responsibilities:
•    Ensure reliable, secure, and resilient operation of the tool
•    Enable proactive identification deteriorating risks and concentrations.
•    Provide timely, accurate, and actionable risk insights to management
•    Maintain strong data quality and governance
•    Support continuous improvement and alignment with the Bank’s risk framework
This is a global role, covering SCB's presence across Asia, Africa, the Middle East, Europe, and the Americas, and spans multiple business lines such as Retail Banking, Private Banking, Wealth Management, Transaction Banking, and Financial Markets.

Key Responsibilities

Strategy
•    Understand and support the bank’s strategy to unite businesses and functions and drive organizational transformation.
•    Help build world-class risk and compliance capabilities, fostering a risk-aware and client-focused environment for the bank’s next phase of growth.

DRM Platform & System Administration

•    User & Access Management

•    Manage user access requests, including review, validation, and approval in line with access governance standards.
•    Administer role-based access control, including creation and maintenance of roles and entitlements.
•    Perform periodic access recertification and manage access changes for joiners, movers, and leavers to ensure least-privilege and segregation-of-duties principles are maintained.

•    Platform Configuration & Maintenance

•    Configure and maintain system rules, parameters, and workflows in accordance with business, risk, and regulatory requirements.
•    Implement updates and configuration changes to support new countries, businesses, processes, products, or risk requirements.
•    Ensure configuration changes are documented, tested, and compliant with change management procedures.

•    Incident & Problem Management

•    Raise, log, and track incident and problem tickets related to platform and system issues.
•    Collaborate with Service Bench Technology, Tech AI team and Risk & CFCR Chief Data Office (CDO) teams to investigate, diagnose, and resolve incidents within agreed service levels.
•    Support root cause analysis for recurring or high-impact incidents and contribute to implementation of permanent fixes.

•    System Monitoring & Operations

•    Proactively communicate to all DRM users any issues related to system performance, availability, capacity, and scheduled batch runs, based on notifications from the Service Bench Technology team.
•    Monitor for and identify anomalies, failures, or performance degradation, escalating issues promptly and coordinating appropriate corrective actions with relevant teams.
•    Serve as the primary contact for communicating data-feed issues identified by the CRHS team to DRM users and support reconciliation or validation checks to ensure data integrity.

•    Release & Change Deployment Support

•    Support release deployments and change implementations, including coordination with Technology and business stakeholders.
•    Participate in testing activities (user acceptance testing) to validate changes and new releases.
•    Perform post-implementation validation and monitoring to ensure successful deployment and system stability, escalating issues where necessary.

Risk Monitoring, Alert Management & Early Warning
•    Performing daily monitoring and triage of alerts and exceptions.
•    Classifying Early Warning Signal (EWS) alerts as either true risk or false positives and cancelling false positive EWS alerts where appropriate.
•    Tracking remediation actions and associated resolution timelines to ensure timely closure.
•    Managing orphan and overdue/ageing alerts, including:    

•    Working with the M7 team to ensure accuracy and completeness of library data; and
•    Engaging with 1LoD and 2LoD to confirm risk and process ownership.

•    Where a user is on leave or absent, allowing the MS Admin—upon receiving a valid request—to use the “Re-assign Alert” function in the Alert Dashboard to reassign the alert to another user with the same role.

Data Quality Management
•    Collect and document details of data quality issues identified by the Risk and CFCR Chief Data Office (CDO) teams.
•    Identify and investigate data quality exceptions to assess impact, root cause, and remediation requirements.
•    Coordination with 1LOD data owners to remediate issues
•    Maintenance of data quality rules, thresholds, and KPIs
•    Root cause analysis of recurring data issues
•    Review the CE/RR override data quality report and perform root cause analysis of overrides to identify opportunities to enhance the CE/RR logic.

Risk Insights
•    Trend and thematic analysis across risk types and processes
•    Rule effectiveness/override analysis and false-positive assessment
User Enablement & Change Management*
•    Role-based onboarding and refresher training
•    Development and maintenance of user guides, FAQs, and training materials
•    Ongoing user support 
•    Capture and triage user feedback and enhancement requests
•    Communication of changes, releases, and rule updates

Governance, Assurance & Continuous Improvement
•    Rule governance, review, and approval
•    Manage enhancement backlog 
•    Support UAT, regression testing, and post-release validation
•    Work on the continuous improvement of LLM outputs to ensure alignment with user requirements. Consolidate and share user feedback to enhance the quality and effectiveness of LLM‑generated narratives. Collaborate with the Technology AI team to update and refine models, improving their accuracy and relevance.
•    Manage Static Data Updates related to Process Data, Drop down Data, Email Templates

People & Talent
•    Contribute to a culture of openness, trust, and risk awareness, embodying the Bank’s values.
•    Promote an environment that supports knowledge exchange, continuous learning, agile working, prioritization, and collaboration.
•    Maintain strong relationships with the wider Professional Services team and other key stakeholders, including CFCC and OTCR teams.
•    Provide constructive feedback to colleagues.

Process Governance
•    Create standardized documentation using templates and agreed processes
•    Maintain process documentation, SLAs, and SOPs for pack production 
•    Support process and policy re-design

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders
•    Risk & CFCR Chief Data Office (CDO) teams
•    Service Bench Technology and other Technology support teams
•    1LoD and 2LoD users and process owners

Skills and Experience

•    Business Acumen, Product and Operations
•    Business Ethics
•    OTCR Risk Management
•    Leadership (Influencing and Inspiring)
•    Managing Change
•    Data gathering, analytics and insights
•    Enterprise and Operational Risk Management
•    Collaboration and Stakeholder Management
•    Regulatory Environment – Financial Services

Qualifications

Overall Working Experience: 

•    Overall, 10 years of experience in Banking or Financial Institution or Regulator or Fintech or equivalent industry

Business & Contextual Experience in at least one of the below: 
•    Retail Banking
•    Wealth Management
•    Private Banking
•    Transaction Banking – Trade
•    Transaction Banking – Cash Management
•    Markets (e.g., Sales & Trading, Global Credit Markets, Private Side)

Domain and Functional Experience in one of the below: 
•    OTCR – Operational, Technology and Cyber Risk 
•    Experience in Business or Product or Non-Financial Risk (NFR) Management or Control Oversight in a front or first-line role

Other experience: 
•    Well versed with tools and techniques of analysing potential risk exposures
•    Understanding of effective communication skills.
•    Understanding of best practice risk assessment techniques and risk management frameworks.
•    Understanding of the key features of relevant laws and regulations relevant to the Group
•    Sound judgement on business practices, regulatory relationship management and reputational risk,
•    Ability to balance both detail oriented and big picture perspectives.
•    Ability to collaborate and work dynamically across functions.

Other important Experience: 
•    We value your practical and hands-on experience in the above domains .
•    Any industry certifications in the Risk domain are most welcome 
•    Any industry certifications in the Data Analytics or AI or Business or Product domain are most welcome 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.