Job Summary

To handle different markets and support different timezone in handling Lending Operations

Key Responsibilities

Processes
• Managing a team of highly efficient people responsible for GLS at all times by effective supervision
• To Solve Issues relating to Customer Service and Operational Issues 
• To meet and Surpass agreed SLA CTQ’s
• Ensure that the budgeted tasking is met.
• Ensure that No Failed Audit or High Risk Audit Issues
• Function as an independent controller in GLS activities.  
• Ensure that there is no Operational Loss in his / her area of control
• Work as a Relationship Manager for GBS to all stakeholders.
• Ensure the smooth running of GLS at all times by effective supervision. 
• Ensure that SLA’s are periodically reviewed with country and other operational units.
• Ensure that System Access Controls are followed as per IT Security Policy.
• Ensure appropriate Delegated Authorities are in place for all verifiers in the unit.
• Ensure BCP / BIA is in place and tested at periodic intervals. 
• Ensure that the Unit is adequately staffed to meet the business needs
• Ensure that appropriate initiatives are taken to meet the cost stretch targets allocated. 
• Accurate Checking of Loan processing within GLS 
• Accurate Updating of Control sheet and ensure completion of EOD on all days
• Accurate checking  & Maintenance of Loan related static data (e.g., SSI, CPI, Investor, RPA and URPA set ups in ACBS) 
• Accurate checking & maintenance of Loans released in ACBS.

• Ensure monthly business specific KCSA is completed and confirmed before every 5th 
• Reconciliation of Suspense and Nostro Accounts on a regular basis and appropriate escalation as per policy.
• Ensure that Knowledge on Systems and Procedures is updated by keeping track of periodical circulars and other instructions issued. Ensure timely escalation to Senior Management of any exception noticed related to work and environment.  
• Ensure timely archival of records with service provider and proper maintenance of inventory of archived records. 
• Handling Fungibility 
• Ensure DOI’s are reviewed and updated periodically.
• Ensure LDP’s are in place for all team members.
• Ensure Performance Appraisals are done for the team as per HR Policy and P3 updated timely.
• To identify and report all exceptions on non compliance with standard controls 
• To identify and report all weaknesses inherent in the standard controls 

People and Talent 
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Motivate the team by appreciating any good work done by the team members instantaneously and also by nominating for ICON Awards if really deserved and maximize Productivity of the team
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Actively participate and encourage participation of team members in Outserve / Ideal Projects and Initiatives
• Ensure proper training is given to team members whenever required. 
• Ensure backup staff is identified and trained

Risk Management
• Identify and escalate Risk Issues as per ORMAF Policy.
• Implement suitable mitigations for the identified risk issues.
• Adhering to laid down Operating Procedures and Group Risk Policies at all times.
• To report unit’s OR issues and losses to UORM 
• To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management 

Governance 
• Ensure timely escalation to Management of any exception noticed related to work and environment.  
• To always strive to have a positive VOC 
• Discharge Key Holders Responsibilities as per Group Policies
• Ensure that Key Control Standards are adhered to.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
• Peers, Subordinates in GLS
• Peers in other Units in GBS India
• Head GLS and his / her subordinate and other managers in country
• SCB Group

Other Responsibilities
• Ensure that Productivity / Accuracy MIS is updated periodically
• Upholding the Values of the Group and Company at all times 
• Ensure proper succession plan for all roles are prepared
• Participate & encourage participation engagement & CSR Initiatives. 
• Ensure proper maintenance of work stations and the environment of the GLS QE work place.
• Ensure adherence of clean desk policy

Qualifications

• Analysis skills:  able to analyse data, advance working knowledge of MS Office Suite and communicate clearly and concisely.
• Banking operations experience and service-oriented attitude.
• Good knowledge in corporate lending operations
• Good communication in English (articulation and writing).

Skills and Experience

• Product Knowledge
• Process knowledge
• TP System knowledge
• Operational Risk Knowledge
• Client Centric
• Stakeholder Management
• Precision/Accuracy
• Communication
• Change Management
• Data Analytics
• Strategy Formulation & Implementation
• People Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.