Job Summary
• Supply Chain Management (SCM) is responsible for the overall commercial and risk management with the bank’s external third-party suppliers. To meet increasing business demands, the SCM team is putting in place a new capability to support Contract Managers/Owners meet their obligations with regards to the management of the third-party contracts that they are accountable for.
• The Generalist, Contract Management Services (CMS) supports the end-to-end lifecycle of contracts, ensuring accuracy, compliance, and timely execution. He/she is responsible for delivering Contract Management Services that provide generic support to Contract Managers/Owners of assigned contracts within respective categories or domains.
• This role serves as the primary resource to provide triage support services to incoming requests, tasks or actions to ensure that Contract Managers/Owners receive the necessary guidance and support to meet their contract management and ownership obligations throughout the entire contract lifecycle.
• The Generalist, CMS will work closely with the Specialist, Manager and other colleagues in CMS team, SCM Category Management stakeholders, SCM Category Leads/Managers, SCM Supplier Managers, SCM Cluster Leads and Contract Managers/Owners to drive continuous improvement.
Processes
• Continuous Improvement
o Support initiatives and identify use cases to optimise process and cost efficiency (e.g. Automation, AI, Process Simplification)
o Drive initiatives to optimize value creation through effective contract management.
o Monitor and improve end user experience.
o Document solutions and contribute to knowledge base to improve user experience.
• CMS Day-to-day
o Role Scope
Key Responsibilities
Transition from Day 1 into Day 2
• Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
• Ensure Contract Compliance has been completed to enable the contracts to be operational.
Key Contracts Obligations
• Ensure that the key contract obligations are registered in the key obligations log; and
• Work with the Contract Manager to attest that the contract obligations are known and understood.
• Provide support for catalogue creation and maintenance
Spend Forecasting
• Ensure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purposes
Changes and Amendments
• Work with the Contract Managers/Owners to manage contracts changes, amendments, and updates.
• Assist Contract Managers/Owners in system meta data changes, include Contract Manager/Ownership changes
• Support regulatory driven contract change programs
Third Paty Risk Management (TPRM)
• Support Contract Managers/Owners with Day 2 period risk assessments as required by TPRM standards.
• Support the resolution of risk exceptions
Contract Lifecycle Management
• Maintain a flight plan of key contract dates (a flight plan), that includes renewal notice periods, expiry dates and
• Provide exit management support to Contract Managers/Owners, including working with Legal for termination notices.
Data Quality
• Be responsible for data quality for any information produced and maintained within the responsibilities performed under assigned CMS categories or contracts.
Risk Management
• Ensure CMS activities comply with internal policies, industry standards, and regulatory requirements.
• Raise identified potential risks in contracts and work with applicable stake holders to execute the action plan to mitigate them.
• Work with applicable stake holders to manage and resolve any disputes or issues that arise during the sourcing to contract lifecycle.
• Generate reports and summaries on contract status, compliance, performance, and key metrics
Training and Development
• Take responsibility for self-development, and work line management to agree and execute on personal skills and development plans.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leads by example to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders
• CMS Line Manager
• Contract Managers/Owners
• Legal
• Compliance
• Finance/Tax
• Audit/Risk
• Applicable Suppliers
Skills and Experience
• Contract Management
• Project Management
• Knowledge in ERP system (Ariba)
• Commercial Contract knowhow
• Communication skills
• Commercial Risk Management
• Team Management
• Negotiation Skills
• Risk Management
• Stakeholder Management
Qualifications
• Degree in Business Administration, Supply Chain Management, Contract Law, or a related field.
• 1-3 years of experience in procurement and/or contract management, business analyst and/or supplier management
• Basic knowledge of contract law, procurement services and operations, and supplier management best practices.
• Attention to detail and fast learner who can work in a dynamic and evolving environment.
• Good communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in procurement and contract management software and categories such as Technology, Banking Operations, Marketing, Financial Services, Real Estate, Travel, Professional Services, HR Services,
Education Degree Level Education
Languages English (Must), Thai, Vietnamese, Korean, Chinese (Advantageous)
