Job Summary

Strategy

•    Report on any anomalies during review of transaction if the same is not in line with the rule scenarios.
•    Basis the review/false positive recommend for any changes in rule/threshold with supporting evidenced to Management/Stakeholders as appropriate.

Business

•    Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
•    Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.

Processes

•    Holistic review of cases triggered for IFD in ECM system.
•    Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalate to relevant stakeholders. 
•    Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
•    Adopt a risk-based approach on cases Investigated as applicable.
•    Diligent and focused investigation on case management based on the alerts triggered.
•    Ensure clear updation of comments for closure of cases in system along with evidences if any.
•    Timely response/reminder to be set out for the cases under Investigation as per agreed protocol/timelines.

•    Act as a Fraud specialists who must prevent, detect and investigate any signs of internal staff fraud detection. Analyse and reviews transactions to detect internal staff fraudulent transactions if any.
•    Apply comprehensive approach in dealing with all types of fraud. Analyses and reviews pattern and trends to prevent future frauds.
•    Examines cases/accounts to check any fraudulent or erroneous information. Investigates and summarize the key points of the investigation with root cause.
•    Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
•    Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable.
•    Preparation of MIS report on daily basis providing the accurate data to the stakeholders. 
•    Complete the day-to-day operations and ensure the BAU is completed without any escalations. 
•    Participate and lead client calls/ meeting and minute the meeting points. 
•    Provide support to the UAT testing and suggestions to the system’s enhancement and process enhancement to the team. UAT Testing support required on Public Holidays/Non-Working days. 
•    To assist the line manager in doing the quality assurance check of the fraud cases completed on monthly basis. 

•    Assist the internal audit team with any queries and updates on the Internal Fraud Team questions. Raising the same to the managers and stakeholders.  
•    Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff.
•    Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
•    Ensure adherence to the Group’s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.
•    Escalate or raise any issues that arise while investigation to the senior management and stakeholders. Follow the process to ensure the actions are taken on time to remediate or close the case. 
•    Provide cross training to the other team members and new members to ensure the dependencies are clear and seamless.
•    Good Command on English is essential and knowledge on Fraud Detection or compliance process is required.
•    Excel knowledge with Pivot and MACRO skills will be an advantage.

Key Responsibilities

People & Talent 

•    Lead through example and build the appropriate culture and values. Work in collaboration with Team and other required stakeholders as deem fit.
•    Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
•    Be a good Team player and support the team in case of any adhoc requirements/excessive volumes/short staffing etc.

Risk Management

•    Identify and share industry best practices and work with the businesses for their feasibility and implementation.
•    Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
•    Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis     
•    Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards as deem fit.

Governance

•    Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
•    Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, & regulations among employee’s forms part of the culture.
•    Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
•    Adherence to confidentiality agreement always.
•    Adherence to Group Policy and Code of conduct always.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

•    Internal/External Stakeholders: Providing support to the Fraud Control unit by monitoring of suspicious transactions pertaining to PvB Clients based on alerts triggered in Falcon.

Co-ordination with BRM and C&S for clarification/supporting documents/Voice logs.

Other Responsibilities

Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Ensure candidate supports the team at all times; and ensure wiling to take up UVT activities on weekends if any as per Business requirements.

Skills and Experience

• Fraud monitoring or similar operational transactional based review activity.
• English Proficiency (writing/Speaking)
• Technical know-how
• Excel (knowledge of Macros/Pivot) is an advantage.

Qualifications

• NA

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.