Job Summary

Operations
The prospect candidate would be primary responsible for managing the custody services offering (including conventional custody) comprising of client service management, transaction processing, systems maintenance, and monitoring, reporting and operational risk reporting.

•    An experienced operations professional in the banking or financial sector with Securities Services and minimum 8-10 years of experience, across digital asset and conventional asset services (client onboarding, securities trade/clear/settlement/corporate actions, billing, payments, regulatory reporting, reconciliation, exception handling and business continuity management) project management, business enablement, business analyst.
•    Bachelors / Masters  degree in Banking/Finance/Information Technology or a similar subject or comparable professional training.
•    Experience in working with and managing outsourcing partners.
•    Demonstrates a passion for digital assets and understanding of blockchain technology and cryptocurrencies.
•    Preferably, a track record of leading change and defining operational processes for new business lines.
Client Solutions / Services
•    The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS) globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service.  The job holder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard.  He/she will also interact strongly with other Business Account Managers (BAMs) regionally to exchange ideas and maintain uniformity across regions.  
•    The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs.  Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of FSS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements.  In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.  

Key Responsibilities

•    Client satisfaction is a key factor in expanding existing FSS relationships and maintaining a strong pipeline of potential new business from existing clients, will work together with FSS Relationship Managers and Sales to convert.
•    The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design.
•    The role is responsible for the US time zone support for the Hong Kong and Singapore branch. Candidate will be supporting the US hours.

Strategy

•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business

Strong exposure in Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations, Treasury services, knowledge on Agent banking, Sub Custody operations and clearing is a must for this role. 

•    Develop and execute on the origination of Financing & Securities Services (FSS) solutions in line with the Bank’s FSS product roadmap and win themes (e.g., a focus on ESG, operational efficiency enhancing client experience, data as a service, increased channel connectivity etc.)
•    Establish and manage strategic partnerships with external partners, to create integrated investment management solutions for mutual clients. 
•    Ensure execution of strategy in the assigned region, addressing specific country and client needs while executing in line with global sales strategy for the segment. 
•    Monitor competitor activities and market share within their region across their segment, and internally highlight sales threats and opportunities. 
•    Identify and prioritise opportunities with higher RoTe and profitability for the team’s pursuit.
•    Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
•    Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients 
•    Ensures consistent levels of service are provided to clients
•    Thorough understanding of clients and ability to deliver in challenging situations
•    Build strong relationship and trust with local BAM clients 
•    Anticipate and embrace change to retain and build a competitive edge

Processes
•    Should be aware of LEAN tools and should have driven efficiency projects. Lean Six Sigma, Black Belt certified staff has an advantage. 
•    Responsible for leading & motivating a team of team members with accountability on all Service Delivery parameters. 
•    The candidate should also have good system skills, problem solving , analytical , handling multiple geographies, workflow management, second layer /linkage b/w manager and the team members , driving error reduction improvements, contributing innovative ideas for better productivity, risk reduction process controls, training etc.
•    Should have knowledge of ARIS Mapping. Excellent communication skills, Advanced Presentation skills, Advanced document writing skills. Quick thinker and should have willingness to work with tight deadlines. 
•    Lead process improvement and cost save / ops excellence initiatives. 
•    Partner with various squads like transformation, Ops Excellence to create stability and scale for the teams.
•    High engagement and team motivation skills, ability to multi task team members, reviewing policy guidelines, interacting with stakeholders on deviations / obtaining dispensation, clarifying regulatory aspects , providing Securities advisory services.  
•    Project management skills , ability to drive high performing teams, creative  and provide 24X7 hours support and flexible, represent Settlements in Securities Mancom 
•    Responsible for leading & motivating a team of team members with accountability on all Service Delivery parameters. 
•    Acts as escalation point as per the agreed client matrix and takes leading role in managing issues to resolution. 
•    Personally manages important client relationships
•    Monitors client survey feedback and implements appropriate actions in response
•    Ensures consistency of client management approach and collateral in all locations for which responsible
•    Oversees management of BAU Due Diligence (DD) branch visits. 
•    Has oversight of timely actions to remedy SLM breaches.
•    Oversees periodic reviews of service standards and client SLMs.

People & Talent
•    Build a qualified FSS pipeline that is sufficiently diverse to realise short term revenue objectives while also building for the future, balancing between large strategic mandates and less complex deals. 
•    Build and expand the Bank’s network to reach potential clients to assess new sales opportunities and prioritise those opportunities accordingly in consideration of the business gestation period. 
•    Bring together an appropriate deal team with (1) FSS Sales, (2) Relationship Managers, (3) Product, (4) Client Solutions, as well as (6) FM Sales and (7) CCIB Client Coverage colleagues and agree priorities across deal team members to secure mandates. 
•    Collaborate with stakeholders (e.g., FM Sales, Client Coverage, etc.) to identify target clients, and agree and execute on (a) Growing incremental client income from existing clients, through increasing wallet share and onboarding new services and (b) Generating new client income from New-to-Bank or New-to-FSS client.
•    Leads through example and builds appropriate culture and values as part of a team
•    Sets appropriate tone and expectations from country service teams and works in collaboration with risk and control partners.
•    Attend ongoing training and development. 
•    Objectively provides feedback to Client Service Managers and provide guidance when necessary

Risk Management
•    Advanced knowledge of RISK gradings, BASIL Norms
•    Ensure all control/operating procedure and documentations are properly followed.
•    Ensure compliance to all established procedures, regulations and the Group Guidelines.
•    To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication. 
•    Diving end to end process reviews. Driving Process Risk Assessment’s and key control reviews and implementing right controls. 

•    Producing Root Cause Assessment for issues/Incidents.
•    Partner with risk and other internal teams (GIA/UORM’s) during reviews and mitigate any risk findings.
•    Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them
•    Under Risk Management Framework – the role is responsible to act in accordance with our Bank and departmental policies.

Governance
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management (at a product and enterprise level as relevant) • Identify and mitigate risks through day-to-day analysis of transactional data, external factors and other drivers 
•    Identify and mitigate digital and data risks in accordance to local markets’ data protection and privacy laws • Keep abreast with changing regulatory requirements and provide advisory support to clients
•    Assesses the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
•    Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team.
•    Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model 
•    Communicates Client Solutions strategy to business partners to ensure understanding of Client Management principles
•    Works closely with FSS RMs, Sales and Product Management to define client requirements and prioritise accordingly
•    Facilitates client meetings with regulators and market infrastructures.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in GBS Securities Services; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); managing daily BAU operations for settlements, pre and post settlement management, fails management, stakeholder management, support business growth and strategies, partner with technology and group, assess and implement risk and controls to effectively manage risk]

Skills and Experience

•    Business Communications
•    Conflict and Crisis Management
•    Data Analytics tool
•    Project Management
•    Team Management
•    Business Strategy Planning and Implementation

Qualifications

•    Education         Post Graduate
•    Training           Leadership / Technology / Core Office Tools    
•    Certifications    Certifications – CISI / Financial Markets    

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers