Job Summary

We are seeking a Business Analyst (Band 6) to support the WalkMe Digital Adoption platform within the S&T function.
The role will focus on:
•    Driving digital adoption across enterprise platforms (SuccessFactors, OneSC, Ariba, Fieldglass, etc.)
•    Translating business process challenges into WalkMe-enabled solutions
•    Delivering data-driven insights to improve user experience, process efficiency, and adoption
WalkMe enables in-app guidance, automation, and analytics to simplify complex processes and enhance employee experience. 

Key Responsibilities

Business Analysis & Stakeholder Engagement
•    Engage with business stakeholders across S&T to understand process pain points and user journeys
•    Translate requirements into functional specifications and WalkMe use cases
•    Act as the bridge between business teams, product owners, and technical developers

Data Analysis & Insights
•    Leverage WalkMe analytics to track: 
•    User engagement
•    Adoption trends
•    Process bottlenecks
•    Generate actionable insights and recommendations for continuous improvement 
Core Skills
•    Strong business analysis and requirements gathering capabilities
•    Experience working with digital adoption tools (WalkMe preferred)
•    Ability to analyse data and derive insights to drive decision-making
•    Strong stakeholder management and communication skills
Why this Role Matters (SCB Context)
•    WalkMe is a key enabler of digital transformation at scale, improving employee experience and productivity across 85K+ users. 
•    This role directly contributes to: 
•    Process efficiency
•    Adoption of digital platforms
•    Risk and compliance improvements 
Optional Add-ons 
•    “Exposure to AI-enabled digital adoption

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    Business
•    Technology
•    Risk 
•    Compliance

Skills and Experience

Digital Adoption & WalkMe Implementation
•    Support design and deployment of WalkMe solutions (Smart Walk-Thrus, Smart Tips, automation flows)
•    Collaborate with developers to ensure scalable and user-centric implementations
•    Identify opportunities to improve platform adoption across key systems

Qualifications

•    5–8 years of experience in: Business Analysis / Consulting / Digital Transformation roles
•    Experience in banking or global enterprise environments preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.