Job Summary

The Director, Head WRB SME Banking Fraud Risk is a permanent role that requires strong business acumen and deep knowledge and experience in the SME Banking including Credit underwriting and Fraud Risk operations and strategy. The successful candidate will have a strong understanding of operating in a FIRST line capacity within a SME Banking credit operations/ fraud risk management organisation and can respond flexibly and collaboratively to evolving fraud threat requirements. Candidate to have proven experience (12+ years- Financial Services) in SME Banking fraud risk management and Fraud strategy including SME banking products. The profile requires understanding of SME and trade and working capital products (including secured/ unsecured and program/ discretionary lending), SME banking operations, Fraud risk threat and control Landscape. The role requires experience in management of Application fraud detection tool and operational effectiveness metrices.

The role reports directly to the (Head: WRB- External Fraud Risk Lending). This role will work closely with the Fraud Risk organization and other stakeholders to address Fraud Risk as an operational risk sub-type  The role will provide for, 
•    Managing SME Banking (Including ME) fraud risk and strategy 
•    Managing Fraud risk activities and processes, effectively and efficiently- aligned to the business strategy. 
•    Define Fraud Risk management strategy and infrastructure for channels and products within WRB SME lending (small business and medium enterprise))
•    Define and develop operating model to best support process efficiencies and effectiveness in Fraud Risk Management 

Key Responsibilities

Strategy 
•    Proven senior leadership experience (12+ years) in SME Banking fraud risk management and fraud strategy, operating in a first line capacity within credit operations / fraud risk organisations.
•    Strong business acumen with deep knowledge of SME Banking, including credit underwriting, portfolio management and end to end fraud risk operations and strategy.
•    In depth understanding of SME and Trade & Working Capital products (secured / unsecured, programme / discretionary lending) and their associated fraud risk and control landscape.
•    Demonstrated experience in designing, implementing and governing application fraud detection tools and frameworks, including operational effectiveness metrics and performance monitoring.
•    Ability to operate flexibly and collaboratively in a changing fraud threat environment, translating evolving risks into actionable first line controls and strategies.
•    Strong track record of driving fraud risk initiatives across multiple products, channels and geographies, balancing risk mitigation, client experience and business growth.

Business
•    Accountable for ensuring SME fraud risk is effectively managed within agreed fraud risk appetite, with a focus on keeping SME fraud losses within established thresholds.
•    Define, own and maintain the SME fraud control framework across relevant businesses, ensuring controls are designed, implemented and operated efficiently and effectively.
•    Provide first line oversight of SME fraud risk, continuously monitoring control performance, loss trends and emerging threats, and driving timely remediation where required.
•    Support the Head, WRB External Lending Fraud Risk in their role as the Bank’s executive accountable for SME fraud risk, providing input, analysis and recommendations on SME fraud matters.
•    Work closely and collaboratively with the Head, WRB Fraud Risk; Head FCSO; Head FRSC; Business CROs and COOs; CCH (SME Banking); 2LOD; and SME Banking fraud management teams to align SME fraud risk strategy and execution.
•    Help shape and prioritise SME (including ME) fraud risk strategy, investment and resource allocation based on risk appetite, evolving threat and regulatory landscape, Group policies and standards, and technology infrastructure capabilities.
•    Influence business decision making by providing data driven insights on SME fraud risk, control gaps and required enhancements to processes, systems and products.

Processes
•    The major functional activities that this role (will lead and manage are:
•    Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the country. 
•    Develop and maintain Application Fraud Detection system capabilities (Lending application fraud detection tool), skills and infrastructure that are in compliance with internal policies and external regulations for SME Banking 
•    Review operational effectiveness of fraud detection tools
•    Act quickly and decisively when any fraud risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees
•    Review of delinquent accounts to identify fraud risk and recommend credit policy interventions/ enhancements
•    Design, implement and improve the SME Banking Fraud Risk Framework in WRB and monitor the SME lending fraud risk metrics to identify potential control weaknesses 
•    Re-engineer process to identify fraud and deliver desired client experience across all channels/products 
•    Strong collaboration and concerted efforts with key stakeholders/partners (e.g. SME (including ME),  Risk Operations, Fraud 2LOD, Operational Risk, CFCR, Technology)
•    sharing information on fraud trends and identifying emerging fraud threats 
•    leveraging on common tools, information, and processes
•    Provide support to global standard operational models, centralization, and automation.
•    Accountable for pre-booking scenarios development / fine-tuning to influence detection rates and FPR (false positive rates) for WRB Fraud Screening
•    Accountable for post-booking scenarios development / fine-tuning to influence detection rates and FPR.

•    Monthly review with stakeholders across Group and Countries. 
•    Sharing of significant fraud MO, root causes and best practices with the countries 
•    Support and provide feedback/guidance on issues faced within the region through performance review with Country/ Regional FRM teams. 
•    Design and develop a global standard application verification approach for both pre-booking and post-booking scenarios. 
•    Drive standardization and ensure investigative recommendations are fully adopted across SCB footprint. Ensure Lessons Learned shared with SCB countries on timely manner.
•    Develop fraud awareness programs for staff and clients.  
•    Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with both internal policies and external regulations 

People & Talent
•    Lead through example and build the appropriate culture and values.
•    Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified

Risk Management
•    Deliver the defined aspects of the SME Banking external fraud risk role to support the Group's fraud risk management approach and objectives.
•    Ensure that the SME Banking external fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated policy and standards; and those issues are identified, escalated, and addressed as appropriate.

Governance
•    Drive integration of SME Banking external fraud risk framework and associated policy and standards into countries, business lines
•    Ensure that the countries comply with the group fraud standards, perform gap analysis and assist countries in recording the gaps identified, if any

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the external fraud risk operations to achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
•    Business, country risk and Credit teams
•    Group Lending and Risk Operations
•    CCO, RCOs, CCH, CCROs, 
•    SME banking, Trade products, Risk, Compliance, FCC stakeholders
•    Trade FCSO
•    Fraud FRSC
•    Fraud Second Line of Défense
•    Regional / Country Business Heads and Product Head, WRB SME Banking client segment
•    Financial Crime Compliance and Shared Investigations Services
•    Relevant members of Risk Operations management team
•    Internal and External Auditors and Regulators
•    Suppliers, Vendors and Consultants

Other Responsibilities
•    Establish strong relationships with identified stakeholders across the business lines and understand their strategic goals, in order to ensure Fraud risk management and alignment.
•    Prepare, present and demonstrate fraud risk capabilities in relevant risk committees, steering groups and cross-business forums.
•    Measure efficient and effective management of fraud risk through applicable controls and tools
•    Build trusted working relationships with other functional heads, risk and compliance counterparts, and business unit stakeholders. 
•    Utilise appropriate risk management tool(s) to manage, track and monitor Fraud risks across the business lines.
•    Maintain sufficient and appropriate evidence of work performed, for review by Group Internal Audit and others.
•    Monitor, assess and advise business lines on acceptable risk tolerances based on policy and control environment and the evolving regulatory and threat landscape.

Skills and Experience

•    Good understanding and working experience on Credit risk and fraud risk management
•    Good Knowledge of Client KYC, CDD and verification process
•    Sound Knowledge of Client onboarding, maintenance, and credit underwriting processes
•    Business Strategy and Model: Strong understanding of WRB client segments
•    Good understanding of country fraud risk landscape (Loss events, Bureau checks, Local verification tools/ applications).

•    Hands on experience on application fraud risk screening & surveillance applications/ tools is must along with alert review and investigation process.
•    Knowledge of applicable Country regulatory and compliance guidelines (driven by Country central bank and other state authorities) relevant to mitigation and management of external fraud risk

Qualifications

•    Proven experience (15+ years- Financial Services) in SME, Trade & Working capital lending , SME Banking  fraud risk management and strategy.
•    Bachelor’s Degree in Finance & Accounting, Law, Business Management, or other related discipline. 
•    Graduate degree (Master’s) and/or professional certifications have an advantage (e.g., CA, CFE, CPA).
•    Thorough understanding of SME lending and Trade & Working capital  products, , operational and fraud risk, threat and control Landscape
•    Strong stakeholder management, leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization. 
•    Strong analytical and program management skills
•    Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
•    Ability to liaise with all parts of the Bank, including risk and business stakeholders.
•    Excellent oral, written and communication skills.
•    CFE, CFE, CPA, ACAMS etc.,

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.