Job Summary

The Director, Lending Fraud Risk Analytics is a permanent role that requires strong business acumen and deep knowledge and experience in the lending fraud risk tools, analytics and strategy. The successful candidate will have a strong understanding of operating in a FIRST line capacity within Analytics domain and can respond flexibly and collaboratively to evolving fraud landscape. Candidate to have proven experience (15+ years- Financial Services) in Analytics, MIS, Reporting, Dashboarding and Governance. 

Key skills
•    Strong MIS and analytical skills with attention to detail, analysis.
•    Sound understanding MIS and dashboarding tools and applications (MS Excel, SQL, Tableau and Power point)
•    Familiarity with lending fraud detection tools, case management systems, and data analysis platforms.
•    Knowledge of lending processes and related fraud risk exposures.
•    Excellent written and verbal communication skills to document findings and interact with stakeholders.
•    High ethical standards, integrity, and discretion in handling sensitive information.

Key Responsibilities

Strategy 
•    Support the fraud risk strategy by identifying emerging fraud trends and providing insights for risk mitigation.
•    Provide feedback on effectiveness of fraud risk tools and suggest improvements or new solutions
•    Implement the Fraud Risk management infrastructure (tools and technology) for channels and products within WRB.
•    Manage fraud risk, assisting businesses with implementing the 'best in class’s tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
•    Partner with risk management teams to align investigations with broader fraud strategies.

Business
•    Implement FRM policy, strategies and Global Process Standards across all channels and products.
•    Develop application fraud detection framework for all products and channels to identify and respond to existing and emerging external fraud risks.
•    Provide subject matter expertise to stakeholders on fraud trends.
•    Deploy the strategies and have oversight of processes and controls across products and channels for management lending external fraud risk. 
•    Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.

Processes
•    Accountable to all key stakeholders across Business teams (Country/ Group) for lending fraud risk analytics, reporting and governance requirements. 
•    Accountable to manage fraud risk engine (application fraud risk applications) rule and model governance.  
•    Knowledge on MIS/ Analytics/ Reporting tools- MS Excel, Access, SharePoint, MS PowerPoint, SQL and Tableau. 
•    Knowledge on AI/ ML algorithm such as liner and logistic regression, random forest, anomaly detection, XG boost, Ada boost etc.,
•    Knowledge on programming languages like Python/R and SQL. Knowledge of additional languages such as PySpark, Scala etc. would be helpful.  

•    Closely work with data science team to lead end to end AI/ML project that include planning, execution, and delivery. 
•    Ensure data security, integrity and compliance with data governance polices and best practices
•    Mining data across internal systems to support stakeholder requests
•    Develop visually appealing and interactive reports and dashboard using Power BI or any open-source tools to present data-driven insights to business users
•    Identify opportunities for process improvement, best practices, and innovative technologies to enhance project performance.
•    Design and implement efficient data models, ETL process and data transformations to support analytics and reporting needs.
•    Collaborate with business stakeholders to gather and understand the requirements and translate them into effective report solutions.
•    Liaise with product owners and other stakeholders to get feedback on the product and incorporate recommendations into future enhancements on the Application Fraud detection tools. 
•    Plan, manage a execute the rule/ model/ application across the life cycle across the application fraud detection risk engine. (including testing and ensuring traceability between requirements and test cases). 
•    Undertake functional testing of the delivered functionality to ensure it meets the requirements; where required, document issues and manage issues to resolution. 
•    Assist with the prioritization of existing requirements as well as any new requirements that may come up. 
•    Manage and support the Application Fraud Detection Model governance and validation approval process. 
•    Provide expert support to the business during User Acceptance Testing. 
•    Provide user training and support for implementation of Fraud Risk engine, applications, rules and models; including performing user verification testing where required. 

People & Talent
•    Lead through example and build the appropriate culture and values.
•    Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified

Risk Management
•    Deliver the defined aspects of the lending fraud risk role to support the Group's Fraud risk management approach and objectives.
•    Ensure that the trade fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.

Governance
•    Provide oversight across WRB lending external fraud risk trends, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
•    Embed the Group’s values and code of conduct in Wealth and Retail Banking Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees’ form part of the culture.
•    Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the countries in the Region.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the external fraud risk operations to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; and The Right Environment.]  
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
•    Internal stakeholders
•    Group Lending and Risk Operations
•    CCO Retail Clients, RCOs, CCH, CCROs, SOROs
•    Regional / Country Business Heads and Product Head - WRB Client segment
•    Country FRM head and team
•    Financial Crime Compliance and Shared Investigations Services
•    Relevant members of Risk Operations management team
•    T&I partners supporting WRB. 
•    External stakeholders
•    Auditors and Regulators
•    Suppliers, Vendors and Consultants

Other Responsibilities
•    Establish strong relationships with identified stakeholders across the business lines and understand their strategic goals, in order to ensure Fraud risk management and alignment.
•    Prepare, present and demonstrate fraud risk capabilities in relevant risk committees, steering groups and cross-business forums.
•    Measure efficient and effective management of Fraud risk through applicable controls and tools
•    Build trusted working relationships with other functional heads, risk and compliance counterparts, and business unit stakeholders. 
•    Utilise appropriate risk management tool(s) to manage, track and monitor Fraud risks across the business lines.
•    Maintain sufficient and appropriate evidence of work performed for review by Group Internal Audit and others.
•    Monitor, assess and advise business lines on acceptable risk tolerances based on policy and control environment and the evolving regulatory and threat landscape.

Qualifications

Education  and experience    
•    Proven experience (15+ years- Financial Services) in Fraud Risk Management Technology
•    Bachelor’s degree in engineering, Finance & Accounting, Law, Business Management, or other related discipline. 
•    Extensive experience (12+ years) of MIS, Analytics and Business intelligence in complex projects
•    Experience in having worked in Risk Management projects
•    Quick learner: ability to delve into and analyse new areas and capture requirements quickly
•    Excellent analytical and writing skills 
•    Excellent Communicator 
•    Ability to work with stakeholders globally. 

Languages/Tools    
•    Python, SQL, VBA, Power BI, Qlik sense, SAS, Feedzai, Quantexa

Skills and Experience

•    Good understanding and working experience on Credit risk and fraud risk management
•    Good Knowledge of Client KYC, CDD and verification process
•    Good Knowledge of data analytics and visualization tools 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.