Job Summary

This is the role of an Insights Director which is part of a global team in Corporate Affairs, Brand and Marketing (“CABM”). The team’s aim is to promote the proactive use of Insights and Data in making choices by both Corporate and Investment Bank (“CIB”) and CABM teams. The ideal candidate should have experience of having worked in a market research or business consulting firm, managing large scale global insights projects both in terms of insights generation and project management. Ideally should have worked in SC CIB.

Develop and manage robust data research/collection methodologies, approaches, and strategies to

facilitate data extraction, data analysis, and insights generation for CABM and CIB

Demonstrate deep understanding of CIB client segments, their behaviours and needs

Undertake in-depth research on effectiveness of client events organised globally by SCB, generate insights and recommendations for future planning, including recommendations for questionnaire design, alternate insights collection approaches etc

End to end project management of events surveys to create efficiencies across the research journey, particular focus on data management and analysis for reducing the time taken to deliver actionable insights

Design and deliver event specific, thematic and aggregate reports; deliver presentations to a diverse global audience (internal stakeholders)

Ability to run advanced analytics to identify trends, causality, and actionable insights to support commercial business outcomes

Create macros and use automation tools to drive efficiencies

Collaborate with the wider team to maintain events survey databases, in line with the Bank’s database guidelines

Translate insights into clear, concise reports, and presentation to internal and external stakeholders; integrate multiple data sources for holistic insights. Story-tell the insights.

Create / develop and maintain dashboards using visualisation tools like Tableau, Power BI etc

• Facilitate, oversee, and manage the overall strategy for measuring effectiveness of client events 
• Manage a broad range of business and CABM stakeholders
• Input into strategy papers and other reporting forums
• Nurture, upskill and manage a high performing team
• Support the delivery of other research projects managed by the team, as needed
• Nurture deep relationships with external researchers to understand brand, marketing, and communications industry best practices

Key Responsibilities

Strategy
Awareness and understanding of the Group's business strategy and model appropriate to the role
Drive the measurement strategy for CABM initiatives, events in particular
Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates, particularly the CIB business.
Processes
Responsible for executing the Proprietary Client Survey and Market Research processes.
Adhere to the Bank’s research policies, ensuring integrity, independence, and research standards of any research evaluation and/or CABM’s brand, marketing, communications content produced
People & Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
The ability to interpret the Group's relevant risk and governance frameworks, identify key issues based on this information and put in place appropriate controls and measures.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Governance
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Collaborate with the Data & Analytics team, local and regional data governing bodies, to ensure that
data capabilities are compliant with relevant legal and regulatory requirements and risks
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Wider Research and Insights team based in Singapore, Malaysia and UK
CABM senior management and events teams globally and across clusters
CIB business stakeholders
Other Responsibilities
Embed Here for good and Group’s brand and values in the CIB Research & Insights team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Business Analytics    
• Research & Data Analysis    
• Visualisation, story telling & presentation    
• Project Management    
• Critical thinking and problem solving    
• MS Excel, PowerPoint, either of Python/VBA

Qualifications

• EDUCATION     Statistics, Marketing or Business Administration is preferred
• TRAINING     Advanced analytics skills preferred
• LANGUAGES     Excellent written and spoke English 
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.