Job Summary

Role Purpose
•    The purpose of this role is to provide strategic and tactical management of FCSO Transaction Monitoring Non-Correspondent Banking (NCB) teams in GBS India.
•    Support the Global Head, Transaction Monitoring discharge their key responsibilities around Process Ownership at Group-level for the Transaction Monitoring as set out in the ERMF, as it relates to:
o    Identification and management of the processes and associated risks including activities which are carried out by other businesses or functions, or which are hubbed or outsourced;
o    Implementing the RCSA to monitor the effectiveness of the controls and standards governing the end-to-end process;
o    Being responsible to the Process Universe Owner, Risk Framework or Policy Owners, and implementing the control requirements applicable to the process;
o    Escalating significant risks and issues to the Process Universe Owners, relevant RFO or Policy Owners

Accountabilities
•    Oversee Transaction Monitoring processes within approved Group risk appetite, ensuring effective control execution, robust metric tracking, timely breach escalation, and prompt remediation through structured treatment plans.
•    Conduct ongoing review of key metrics and trends to identify control effectiveness gaps and drive process efficiency improvements across Transaction Monitoring.
•    Provide strategic input into the design and enhancement of Transaction Monitoring solutions to improve risk detection and operational performance.
•    Lead the training and development of resources to ensure capability development aligned with evolving financial crime risks and surveillance requirements.
•    Ensure robust capacity planning and resourcing to deliver Transaction Monitoring processes within defined risk tolerances and Case Analysis Duration targets.

Key Responsibilities

•    Maintain an appropriately skilled and resourced Transaction Monitoring team to support consistent and effective process execution.
•    Drive operational efficiency across Transaction Monitoring processes while maintaining strong quality standards and regulatory compliance.
•    Ensure adherence of alert analysis processes to all applicable Risk Type Frameworks, including FCC, Compliance, and Operational Risk frameworks set by Group Risk Function Owners.
•    Engage proactively with the Second Line of Defence to obtain approval, guidance, and constructive challenge on risk-related matters.
•    Implement process and control enhancements to meet local and extra-territorial regulatory requirements and respond to emerging financial crime risks.
•    Ensure consistent implementation of Group policies, standards, and guidance, alongside Country Addendum and variations, in line with local FCC regulatory requirements.
•    Assess, monitor, and mitigate Financial Crime Compliance risks across surveillance and operational activities.
•    Ensure accuracy, completeness, and integrity of data aggregation, management information, and risk reporting relating to alert analysis processes.
•    Build and maintain strong senior stakeholder relationships across the Bank, peer institutions, external advisors, and regulators to align with leading market practices and emerging financial crime trends.
•    Act as a key interface between business and technology, translating compliance requirements into technical solutions and ensuring alignment with financial crime risk management objectives.
•    Collaborate across FCSO to develop and integrate strategies, procedures, and practices, with a strong focus on digital transformation and organisational efficiency.
•    Foster a strong compliance culture that attracts, develops, and retains a diverse and high-performing team of financial crime professionals.
•    Partner with FCC Compliance leadership and key stakeholders to develop and execute a comprehensive FCSO strategy across emerging technology, digital, and data capabilities, including AI, ML, and RPA.
•    Proactively anticipate changes in the regulatory and compliance landscape and support senior management in forward planning and response.
•    Drive continuous improvement of financial crime control frameworks, ensuring integration, scalability, and effectiveness of global processes and systems.
•    Champion efficiency, cost optimisation, and value creation across all Transaction Monitoring processes and activities.

Project/Change Management
•    Measure outcomes on Change initiatives/ program post-implementation to evaluate benefits realisation.
•    Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
•    Provide subject matter expert advice, guidance and support to the project managers on managing change.
•    Lead or influence significant programmes of work in support of the financial crime compliance objectives.
•    Review new business requirements and provide solutions where required.
•    Provide skilled resources to support project/programme delivery.

Business Continuity Management
•    Responsible to ensure BCM framework adequately supports the business strategy. Where necessary to provide executive sponsorship for major BCM initiatives.

Key stakeholders
•    FCSO Management Team
•    FCC Group and Country representatives

Strategy
•    Ensure full alignment and compliance with Group Transaction Monitoring Standards, embedding consistent application across all processes and jurisdictions.
•    Drive the implementation of the FCSO right-shoring strategy, actively contributing to Management Team discussions and shaping optimal operating models.
•    Contribute to the development and execution of the Surveillance strategy, proactively identifying and responding to strategic opportunities and business changes.
•    Lead and influence strategic direction through collaboration with key stakeholders including CFCC, Business, Legal, Compliance, Technology, Finance, and Operations.
•    Maintain a strong understanding of peer institution practices and regulatory expectations, positioning the function as a thought leader in emerging Transaction Monitoring and financial crime trends.
•    Engage in relevant industry forums to both inform and influence advancements in Transaction Monitoring practices.
•    Provide strategic input into policies, procedures, and DOIs impacted by Transaction Monitoring to ensure clarity, consistency, and regulatory alignment.
•    Enable the development and implementation of programmes that embed sustainable, effective, and efficient processes, leveraging innovation and technology.
•    Define and execute the vision, strategy, and direction for surveillance, ensuring alignment with FCSO priorities and the Group’s broader strategic objectives and growth ambitions.
•    Articulate a clear future-state vision for surveillance, aligned to the Group’s financial crime compliance aspirations and grounded in leading industry practices.

Business
•    Business Enablement and Financial Performance: Partner with Client Segments, Products, and Functions to support the achievement of business objectives and financial targets. Ensure the effective delivery of a scalable and efficient Transaction Monitoring surveillance programme, underpinned by strong operational management and a commitment to delivering high-quality client service.
•    Regulatory and Surveillance Delivery Across Markets: Provide support to relevant countries to ensure adherence to Transaction Monitoring requirements, maintaining alignment with local regulatory expectations and internal standards.
•    Regulatory Engagement and External Representation: Serve as the primary operations contact for engagement with regulators and external bodies on matters relating to FCSO Transaction Monitoring processes and activities. Ensure interactions are well-governed, transparent, and aligned with regulatory expectations.
•    Performance Management and Planning: Develop and own the annual Performance Management plan for the end-to-end Transaction Monitoring process, ensuring alignment with capacity planning assumptions and budgetary requirements.
•    Target Setting and Stakeholder Alignment: Establish and agree performance targets for FCSO in collaboration with key stakeholders, ensuring clear alignment with the annual Performance Management plan and broader organisational objectives.

Risk Management
•    Risk Identification and Response: Provide informed recommendations, and where appropriate implement actions, to address identified risks and investigation findings. Ensure risk responses are proportionate, timely, and aligned with Group risk appetite and regulatory expectations.
•    Escalation and Regulatory Breach Management: Proactively escalate regulatory breaches, or instances where risk tolerances have been exceeded, to senior management and in-country FCC. Ensure swift and effective remediation actions are initiated, including cessation of activities where required.
•    Financial Crime Event Analysis and Reporting: Analyse significant financial crime risk events, (such as Suspicious Activity Reports (SARs), non-compliant transactions, production orders). Ensure all related and connected parties, particularly across jurisdictions, are identified and appropriately reported in line with internal governance and regulatory requirements.
•    Policy Application and Control Frameworks: Apply Group and FCC policies and processes, (such as AML surveillance, client screening, risk assessment frameworks) to effectively manage financial crime risks and ensure consistent control execution.
•    Horizon Risk Identification and Mitigation: Anticipate emerging financial crime risks that may materially impact the Group. Develop and implement forward-looking mitigation strategies to address such horizon risks in a proactive and structured manner.
•    Outsourcing Governance and Regulatory Compliance:  Ensure adherence to internal Outsourcing Policies and Procedures, while maintaining compliance with applicable local regulatory requirements across all relevant jurisdictions.
•    Third-Party Oversight and Service Governance: Establish and maintain robust Service Level Agreements (SLAs) and Service Review Meeting (SRM) frameworks between in-country Business, FCC, and FCSO for all outsourced activities. Ensure effective oversight of third-party performance and risk management.
•    Risk Advisory and Framework Application: Provide expert guidance on the application of risk management frameworks, supporting stakeholders in making informed decisions aligned with Group standards.
•    Oversight of Risk Mitigation Plans: Maintain end-to-end oversight of risk mitigation action plans, ensuring timely execution, appropriate governance, and effective resolution of identified issues.

Governance
•    Support senior management in the effective oversight and governance of FCSO activities.
•    Track and oversee significant issues arising from FCC and FCSO metrics, assurance activities, audit reviews, and regulatory inspections, including validation of effective issue closure where required.
•    Ensure robust tracking and timely remediation of regulatory findings arising from surveillance and investigative activities.
•    Ensure prompt escalation of serious regulatory breaches or risk tolerance breaches, with immediate remediation actions and cessation of activities where necessary.
•    Proactively identify and recommend control enhancements, simplifications, and optimisation opportunities to strengthen the overall control environment.
•    Support the execution of control checks under the Operational Risk Framework, ensuring consistency and adherence to Group standards.
•    Ensure periodic reporting and timely escalation of material risks and issues identified through FCC and FCSO monitoring and assurance activities.
•    Maintain accountability for the identification and escalation of emerging risks and issues to senior management through established governance forums and Quality Assurance frameworks.
•    Actively participate in relevant leadership forums to represent and advance FCSO priorities and risk perspectives.
•    Prepare and cascade lessons learned from audit findings, assurance activities, and investigations to strengthen control effectiveness.
•    Define and implement FCSO key metrics and Key Risk Indicators (KRIs) to enable proactive risk management.
•    Collate, analyse, and interpret data to produce insightful reports for senior management and relevant governance and risk committees.
•    Analyse data trends to identify emerging risks and vulnerabilities, driving targeted remediation actions across the FCSO function.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the FCSO to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
•    Support relevant stakeholders to respond to regulatory questions.
•    Represent the Group through relationships with key regulators, relevant industry and vendor / user groups.

Skills and Experience

•    Compliance Policies and Standards 
•    Compliance Advisory
•    Surveillance (including Screening and Monitoring)
•    Investigations
•    Compliance Risk Assessment
•    Regulatory Liaison
•    Manage Change
•    Manage Projects

Qualifications

Minimum 15 years of relevant work experience in the following areas:
For Monitoring:
•    Atleast college degree.
•    AML and Counter-Terrorist Financing Surveillance: Demonstrated expertise in AML and counter-terrorist financing surveillance, with a strong understanding of jurisdiction-specific regulatory requirements and the risk profiles associated with different client segments.
•    Analytical and Decision-Making Skills: Strong analytical capability, with the ability to identify trends, detect anomalous or out-of-pattern activities, and derive insights from complex data sets. Proficient in leveraging internet-based resources and MS Office Suite. Demonstrates the ability to independently assimilate, assess, and interpret information from disparate data sources, and to determine appropriate outcomes, including case closure or escalation. Able to clearly document and communicate decisions in a concise and structured manner.
•    Banking Knowledge: Comprehensive understanding of banking products, customer segments, and transactional flows, with deep expertise in at least one segment such as Retail, Corporate, Private Banking, or Correspondent Banking.
•    Banking Operations: Experience in core banking operations, including Client Due Diligence, payments, trade finance, markets, or related areas. Maintains a strong service-oriented mindset aligned with operational efficiency and client outcomes.
•    Communication Skills: Excellent verbal and written communication skills in English, with the ability to articulate complex issues clearly and effectively to a range of stakeholders.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.