Job Summary

JOB SUMMARY

• Support Head, Programme Management Office to co-ordinates management of the Project/ Programme, providing support to the Project/ Programme Manager as required on Project/ Programme Management related processes;
• Support Head, Programme Management Office to work closely with PMs and the regional/local teams on financial management, project planning, overall project governance and various management reporting.

RESPONSIBILITIES

Strategy

• Support the Head, Project & Programme Management Office to drive, coordinate, and manage the Project/ Programme; Providing support to the Project/ Programme Manager as required on Project/ Programme Management related processes 

Business

• Responsible to drive and end-to-end delivery of change projects in the domain assigned in an Agile delivery methodology 
• Manage the Change Delivery Standards (CDS) and assurance framework for the Project/Agile Deliveries/Programme, complying with the Change Governance Policy and CDS, and ensuring staff working on the projects are aware and comply.
• Lead and drive change management, able to take calculated risks and seeks continuous improvement. Effectively manage, collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. 
• Support the Group, Region, Country teams on financial management, project planning, overall project governance and various management reporting.
• Establish governance and review Programme documents: PSC/ PgSC ToR, AED/PED, BRD, Project Plans, Closure Report, Change Requests, PSC MoM etc to meet the highest quality standards. 
• Monthly update of Governance Dashboard and Phase Gate review for project funded initiatives by the Group / Region.

• Supporting the Project/Programme Steering Committee (PSC/PgSC) in preparing quality materials (ToR, Progress reports, QPR, Refinement Forums, minutes etc)
• Engage Global teams on the Change Delivery Standards, framework parameters and cascade necessary updates, rollouts across Global markets as applicable.
• Ensuring Project Tools ie. Clarity, Azure DevOps is up to date including Project static data, status update including RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked and reported to the PSC/PgSC.
• Coach and guide PMs in AED/PED preparation and subsequent Project management. 
• Coach and track/guide Project managers to upskill on relevant Accreditations through relevant Training and Certification. Organise, train and co-ordinate with the Group, Region, Country Project management learning sessions
• Organise and co-ordinate Country Project forums, Support Group Management forum presentation decks and project initiatives.
• Drive and manage the annual Investment budget exercise for Group, Region, and Country as applicable.
• Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing Change Request Approvals (CRAs), Go Live parameters etc
• Embed the highest standards of Group ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Processes

• Support Head, Programme Management Office to co-ordinates management of the Project/ Programme, providing support to the Project/ Programme Manager as required on Project/ Programme Management related processes;
• Support Head, Programme Management Office to work closely with PMs and the regional/local teams on financial management, project planning, overall project governance and various management reporting.

Governance

• Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing CSTs, KRIs etc
• Engage teams on the framework parameters and cascade necessary updates to required Delegates.
• Liaise with the various stakeholders to obtain status updates and determine and agree on required actions

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Change Delivery COE to achieve the outcomes set out in the Bank’s Conduct Principle
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Country and Business Heads, 
• Technology & Operations (T&O) Functional Heads, 
• T&O MT, 
• GBS MT, 
• Programme & Project stakeholders

Qualifications

• Bachelor degree from a reputable university
• Minimum of 10+ years experience in banking field, with proven track record in project / initiative implementation, business analyst skills and generally getting things done with the flexibility to adapt
• Knowledge of Banks policies and procedures relating to NFRR and key risk areas/risk types such as data quality would be a plus
• Good stakeholder management and collaboration skills geographies and lines of business, 
• Highly disciplined and structured with an outcome oriented and logical mindset and approach
• Able to work independently and also as part of a team
• Strong analytical skills, interpersonal and communication skills. 
• Able to handle multi-tasks, manage time effectively and perform under pressure and able to work at flexible hours
• Other than the above, job holder should follow other job duties and responsibilities assigned by line manager from time to time as needed. 
• Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.  

Role Specific Technical Competencies

• Project Management and/ Agile experience/ certification
• Use of planning tools e.g. Clarity PPM, Jira, Confluence, Trello

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.