Job Summary

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

•    The role holder drives and supports the execution of the overall strategic transformation agenda for the CIB Operation and International Markets. Collaborates closely with other senior business and functional leaders to build and drive the CIB Ops -wide transformation.
•    Process Excellence Delivery role ensures execution and leadership steer to CIB Ops wide Process Excellence efforts in close partnership with CIB Ops and International Markets MT. The role requires driving holistic change by coaching and empowering people through multiple levers including process excellence, structural changes, digitisation, streamlining, targets and tracking, training and accountability.

This role requires strong execution ability to work closely with SME process owners across CIB Ops and International Markets. The incumbent must work with business leaders and is
•    Accountable and responsible for execution of operational excellence fit for growth and efficiency target of xxx Mn across CIB Ops & International Markets 
•    Accountable for various transformation initiatives including value stream management, enterprise process / business operations process excellence including benefits realisation, productivity gains and financial / non-financial benefits. 
•    Responsible for mentoring talent pool as it relates to Operational Excellence (e.g. AI, Lean Six Sigma, Luma, OE Experts etc.)
•    Contribute to execution & formulation of process delivery CIB Ops strategy, ensuring alignment with strategic CIB business outcomes.
•    Establish, track and deliver a portfolio of initiatives to achieve target outcomes including driving CIB Ops and International Markets wide cultural transformation. 
 

Key Responsibilities

Strategy
•    Develop the strategic operations direction and roadmap for Process Excellence delivery, align with Business Strategy and agreed delivery in line with CP. This should drive Ops efficiency and headcount reduction. 
•    Drive Operations Strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies
•    Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets
•    Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows
•    Alignment of activities to support utilities model for greater standardisation, process efficiency and cost reduction

Processes
•    Oversee and accountable for process excellence delivery execution for assigned areas in CIB Ops and International Markets

Risk Management
•    Ensure that proposed process excellence delivery doesn’t compromise existing risks and controls and where required strengthen them.  
•    Engage process and risk control owners in upfront process changes. Have oversight of direct tracking and monitoring of projects. 

Governance  
•    Oversee delivery of process excellence portfolio of initiatives with accountability for delivering agreed outcomes for CIB OPs & International Markets. 
•    Guide teams in becoming self-sustaining in new process excellence delivery. 
•    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role

Process Excellence WoW 
•    Conduct planning, product lifecycle management, and marketing to support the applicability of Process Excellence mindset to CIB Ops and International Markets overall strategy and goals
•    Enable all aspects of Design Thinking, including listening to insights & data gathering, understanding & defining the problem, generating multiple ideas, prototyping & experimentation, testing & iteration towards a valuable solution.

•    Work with the CIB Ops business and functions to integrate process excellence capability that can facilitate collaborative planning, design and iterative testing of solutions which will deliver a seamless customer and employee experience
•    Work with Ops leaders, product owners, SMEs, and testers to inform and influence Ops focused solutions 
•    Identify gaps and opportunities in the service and product offerings and support development of a clear roadmap for enhancements and expansions through internal & external partnerships
•    Use data-driven methods to enhance client engagement. 

Regulatory and Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

People & Talent
•    Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with control and conduct partners
•    Employ, engage and retain high quality people such that they are skilled and experienced to deliver its obligations. 
•    Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Key stakeholders
•    CIB Ops and International Management Team  
•    Ops leaders in GBS and Country Ops teams
•    Functional partners in Risk, Compliance, HR, Finance, Legal, Audit
•    External 
•    Local regulators and other government departments/officials 
•    Clients 
•    Industry partners, Banking Associations, etc 

Other Responsibilities
•    Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
•    Promote the Group’s brand and here for good with employees, clients and regulators. 
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Maintain effective communication with key stakeholders, including regulators and staff

Qualifications

•    Academic or Professional Education/Qualifications; University educated
•    Licenses and Certifications/accreditations; nonadditional
•    Professional Memberships; relevant memberships to be agreed
•    Languages; English
•    Academic or Professional Education/Qualifications – relevant degree  
•    Minimum 15 - 20 years of professional experience as a C-suite executive 
•    Strong background in leading and managing a global workforce transformation and programme management within international firm/organisation 
•    Stays current in knowledge with a focus on the future of technology 
•    Self-motivated leader with a growth mindset 
•    Advanced level communicator, with ability to influence and manage stakeholders from various seniority and backgrounds, preferably with international exposure 
•    Highly innovative and current in application of human centred design principles 
•    Leads on 'agile' as a way of working and proven experience transforming tech organisations to agile 
•    Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas. 
•    International exposure, ability to handle cultural diversity and developing high performers are essential to this role.

Skills and Experience

•    Business Process Improvement 
•    Organisation change Management  
•    Risk Management
•    Planning: Tactical Strategic

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.