Job Summary

As the Head of Delivery Performance and Practice, you will provide strategic leadership and oversight for both Delivery Performance and Delivery Practice teams, ensuring consistent, effective, and high-performing delivery practices across all Hives, Squads, and Programs within the organization. You will drive the development and implementation of standard practices, lead data-driven decision-making, proactively manage delivery risks, and foster a culture of continuous learning and improvement. This role requires a combination of strategic thinking, business acumen, process optimization, people management, and risk management skills to enhance overall delivery efficiency and alignment with organizational objectives.

In this role, you will also collaborate with Domain Delivery Excellence Heads and their Coaches to plan and implement strategic initiatives in various Domains, improving change delivery across Corporate and Institutional Banking, Wealth and Retail Banking, Group Functions, and Support.

You are successful in this role when you meet the below key performance indicators:

• Adoption rate of standard practices and data-driven decision-making among Delivery Coaches and stakeholders
• Improvement in delivery risks, issues, and performance through proactive monitoring and interventions
• Proficiency of Delivery Coaches in applying data insights and standard practices to their work

To do this, you must have

• courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”,
•  mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”,
•  leadership to drive solutions at multiple levels,
•  bias for action to take ownership and accountability of execution, and 
•  executive presence to influence senior executives

Key Responsibilities

Strategy

• Utilise data and insights to build the Product Delivery transformation agenda, ensuring that business cases for change are compelling and supported by clear evidence.
• Develop and execute a comprehensive strategic roadmap for Delivery Performance and Delivery Practice teams.
• Drive alignment of transformation agenda with the Bank’s broader strategic goals
• Drive the activation of Group / Business / Function change and transformation programs across the Domains with the Coaches
• Stay abreast of industry trends, best practices, and emerging technologies in data-driven decision-making and agile delivery.
• Engage stakeholders (ie. CXO -1 / -2) on strategic alignment and capability gaps across business critical initiatives.

People & Talent

• Provide strategic leadership, coaching, and mentoring to Delivery Performance and Delivery Practice team members.
• Design and implement talent development programs, resources, and workshops to upskill Delivery Coaches in data analysis, data storytelling, and applying standard practices.
• Foster a culture of continuous learning, innovation, and improvement among Delivery Coaches and stakeholders.
• Exhibit strong leadership qualities, inspiring and guiding teams to achieve desired outcomes through effective communication and mentorship.
• Identify opportunities for talent development that align with the transformation’s long-term goals

Risk Management

• Proactively identify, assess, and mitigate potential risks associated with delivery practices, processes, and performance.
• Ensure compliance with relevant regulations, policies, and procedures related to delivery practices and performance management.
• Develop and maintain contingency plans to address unforeseen issues that may arise during the delivery process.

Governance

• Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery Organization, and steer execution of improvement plans to address them. 

Key stakeholders

• T&O Management Team
• Business or Function Management Team
• CXO -1 / -2
• Transformation Leads
• Expertise Leads and COEs
• Group Process Owners
• Functional partners incl. HR, Risk, etc.

Business

• Establish and maintain strong relationships with C-suite executives, business partners, and stakeholders to understand their delivery needs, expectations, and priorities and drive alignment on transformation priorities and capability development
• Align delivery practices and performance management with overall business objectives, ensuring seamless integration and collaboration across the organization.
• Drive the refinement, prioritisation, and execution planning of transformation roadmap with Group Delivery Excellence using insights and business storytelling based on data
• Present transformation progress and business cases with clarity and precision, fostering trust at senior leadership level

Processes

• Oversee the development, implementation, and adherence to minimum standard practices for agile delivery across Hives, Squads, and Programs.
• Monitor and analyse delivery performance data, identifying trends, patterns, and potential areas of improvement.
• Collaborate with stakeholders to proactively address delivery risks, issues, and opportunities for improvement, fostering data-driven decision-making.
• Challenge and steer improvement of processes, governance, team design, org structure, funding models at the Group to improve delivery performance, productivity, and efficiency.
• Ensure that all transformed processes adhere to regulatory requirements, internal governance frameworks and industry best practices while minimising operational risks

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Other Responsibilities

• Embed Here for good and Group’s brand and values in team 
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Multiple functions (double hats)
   

Skills and Experience

Ways of Working Expertise
Expertise in developing and implementing effective ways of working processes and models to enhance team performance and organizational outcomes.    

Enterprise Delivery Expertise 
Expertise in optimising end to end delivery of products, platforms, journeys and enabling capabilities across an organisation    

Change Activation Expertise 
Expertise in guiding and implementing organizational change to ensure smooth transitions and enhanced adoption of new practices and technologies.    

Transformational Change Execution Expertise 
Expertise in leading, managing and implementing large scale, strategic change that impacts the entire organisation, with a focus on delivering measurable results while ensuring the change is sustainable in the long term    

Qualifications

• Bachelor's degree in a related field (e.g., Business Administration, Engineering, Computer Science)
• Relevant certifications in Agile methodologies (Product Owner, Agile Coach, Change Management) and data analysis (e.g., Data Analytics, Business Intelligence)
• 10+ years of experience in leading and managing agile delivery teams in the banking or financial services industry (at least 5 years of which is driving transformation initiatives (e.g. Project to Product, Enterprise Agile Transformation) as a Director / VP level)
• Strong understanding of data analysis, data visualization, and data storytelling techniques
• Proven track record in driving process improvement and change management initiatives
• Excellent communication, facilitation, and relationship-building skills
• Demonstrated leadership and people management experience in a matrix organization.
• Experience working with C-suite executives and managing multiple teams.    
• Certifications related to strategy execution, enterprise transformation, and executive leadership is desired

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.