Job Summary

As the Head of Client Confirmations Technology, you will lead a global team responsible for the comprehensive Client Confirmations technology landscape. This critical role encompasses oversight of end-to-end client documentation and confirmation capabilities that support post-trade risk mitigation, enhance client servicing, ensure regulatory obligations are met, and drive operational excellence across diverse asset classes.

You will spearhead the development and execution of strategic technology roadmaps, including the management of CDU Data Services, CDU Platform Services, Smart Communications, SWIFT Matching, and other related platforms. Your expertise will be pivotal in implementing cutting-edge solutions such as document digitisation, AI-assisted workflows, and intelligent automation to modernise documentation processes, improve accuracy, accelerate client turnaround times, and achieve seamless straight-through processing.

Working closely with senior stakeholders across Markets Product, Markets COO, Operations, Legal, Compliance, Risk, and Architecture, you will ensure that technology delivery aligns with business objectives and regulatory frameworks. Your leadership will cultivate a culture of continuous improvement, resilience, and high-quality service delivery within a dynamic and diverse global environment, all while fostering collaboration and innovation to maintain Standard Chartered's position as a market leader.

Key Responsibilities

The role holder leads others and is accountable for strategic direction, delivery outcomes, financial and technology risk management, stakeholder alignment and talent development across the global Client Confirmations technology organisation.
•    Strategy and transformation: Define and execute the multi-year client documentation and confirmations technology strategy across asset classes. Lead the evolution of the application portfolio, including CDU Data Services, CDU Platform Services, Smart Communications, SWIFT Matching and related services, ensuring alignment to Post Trade Services strategy, client outcomes, regulatory requirements and enterprise architecture standards.
•    End-to-end capability ownership: Own termsheet, confirmation, affirmation and matching, client statement and dispatch capabilities from trade-data intake and template selection through generation, review, negotiation, sign-back, distribution and evidence retention.
•    Platform ownership and client outcomes: Accountable for client experience outcomes relating to confirmation timeliness, service quality, documentation integrity and operational responsiveness.
•    Architecture and convergence: Simplify the legacy estate and converge toward strategic documentation and confirmation services. Own the lifecycle, target-state architecture and integration roadmap across CDU Data Services, CDU Platform Services, Smart Communications and SWIFT Matching, establishing clear service boundaries and controlled integration with upstream trade and client data sources, and downstream communication, record-keeping and regulatory platforms.
•    Documentation quality and controls: Strengthen template governance, legal-term accuracy, product and client-data validation, version control, entitlements, maker-checker controls, record keeping, audit evidence and regulatory readiness.
•    Automation, AI and observability: Apply document digitisation, AI-assisted extraction and matching, intelligent workflow, exception triage and end-to-end monitoring with responsible AI governance and human oversight.

•    Portfolio and financial governance: Own investment prioritisation, workforce and vendor planning, run-and-change spend, platform health and executive reporting, balancing client value, control obligations and engineering sustainability.
•    Stakeholder and people leadership: Partner with Product, Operations, Legal, Compliance, Risk, Data, Architecture and Cyber Security; lead a global team with clear accountability, succession and a culture of engineering and documentation excellence.

People and Talent 
•    Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
•    Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
•    Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience

Must-have Skills
    •    Cross-Asset Client Confirmations and Documentation Expertise
    •    Document Platforms, Workflow and Template Engineering
    •    Technology Strategy, Innovation and AI Enablement
Other Skills
    •    Technology Platform and Engineering Leadership
    •    Documentation Risk, Controls and Regulatory Readiness
    •    People Leadership and Team Culture
    •    Strategic Stakeholder and Portfolio Management

Motivations

This role is energised by improving client-facing post-trade outcomes through accurate, timely and controlled documentation at global scale.
•    Building high-performing global engineering teams and a culture where document quality, legal-term accuracy, resilience and client service are non-negotiable.
•    Delivering measurable improvements in confirmation timeliness, matching, straight-through processing, exception reduction, documentation quality and platform stability.
•    Shaping future-ready client documentation platforms through convergence, standardised templates, digitisation, intelligent automation and responsible AI.

Qualifications

Key Experiences
•    Demonstrable experience leading enterprise confirmation, documentation, templating, workflow, matching or client-statement platforms in production environments.
•    Strong technical and domain credibility to challenge document architecture, trade-data integration, template, workflow, channel, record-keeping and control decisions and translate them into client and business outcomes.
•    15+ years of Financial Markets technology experience with significant leadership responsibility across confirmations or client documentation platforms. Demonstrated experience delivering document generation, templating, matching and affirmation, workflow automation, client statements, records, controls, platform convergence, resilience and AI-assisted document processing.
•    Proven ability to lead global teams, manage material investment and vendor portfolios, and deliver resilient, controlled and scalable client documentation outcomes.
Certifications / Qualifications
•    Bachelor's degree required; Master's degree or equivalent postgraduate qualification preferred.
•    Relevant certifications in Post Trade Processing, Workflow Automation, Technology Delivery, Enterprise Architecture or AI-enabled Document Processing are advantageous.
Languages
•    English required. Additional regional language capability is beneficial for global team and stakeholder engagement.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.