Job Summary

The Head of Security Operations Centres (SOC) and Incident Management is expected to provide strategic and operational leadership across the regional Security Operations Centres (SOCs), establish and lead the global security incident management framework, including governance, response, and recovery protocols. Responsible to develop, implement the SOC framework & strategy of the Bank through closely working and enabling the supply partners. Responsible for the management, governance and assurance of SOC policies, processes, and procedures considering best practices and the operational needs of the business, thus ensuring that Standard Chartered complies with all current security and regulatory requirements. The key deliverables include the oversight of physical access governance, real-time incident monitoring, incident response, risk intelligence, business traveller tracking and assistance efforts. This role is pivotal in protecting people, assets, and security operations in a highly regulated and dynamic financial services environment. 

RESPONSIBILITIES

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Leadership, coordination, and management of the global SOC network, including defining the strategy and tactical objectives for the SOC network in collaboration Group and Cluster Heads of Security.
•    Plan, direct, and control the SOC functions and operations.
•    Lead the expansion and growth of the SOC, driving integration of new products and services.

Processes
•    Accountable for assurance of the delivery and implementation of global policies and procedures for the SOC
•    Responsible for the development and management of SOC policies, processes, standards and procedures for the consistent application and operation of the regional SOCs
•    Ensure that the SOCs comply with all relevant legislation relating to security, and compliance to policy, process, and procedures to achieve operational objectives in a globally harmonised way.
People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from SOC teams and work in collaboration with Technology, HR, Risk and Control partners.
•    Review and consult on SOC team structure/capacity plans to ensure that it’s meeting business demands.
Risk Management*
•    Maintain an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
•    Ensure the effective application of the risk management framework of the standard chartered to evidence that existing SOC risk control processes are effectively implemented and are adhered to across the Group.
•    Lead the development of a proactive intelligence capability to track global threats including geopolitical risks, civil unrest, terrorism, pandemics, and environmental hazards.
•    Distribute actionable risk alerts, threat bulletins, and impact assessments to leadership and business units.
•    Integrate open-source intelligence (OSINT), third-party feeds, and internal intelligence sources into decision-making processes.

Key Responsibilities

Business
•    Awareness and understanding of the wider business and market environment in which the Group operates.
•    Accountable for the daily operations of the SOCs, including the development of global policies, processes, standards and procedures for safety and security, the management and delivery of SOC projects, and the development and implementation of systems and processes to assure compliance to local regulations.
•    Subject matter expertise. Provide expertise and specialist support on all aspects of SOC management.
•    SOC Management. Manage Regional SOCs that provides 24/7/365 monitoring of physical security events, threat intelligence, and travel risk.
o    Establish SOPs, playbooks, and escalation matrices for incident triage, emergency response, and threat mitigation.
o    Ensure technology integration across regional SOCs and global security platforms.
•    Incident management & response. Establish and lead the global security incident management framework, including governance, readiness, response, and recovery protocols.
o    Serve as a key incident commander for high-impact events, ensuring structured coordination across regions and functions.
o    Conduct post-incident reviews and ensure lessons learned are embedded into training and policy.
o    Own the bank’s global traveller tracking program, destination risk analysis, and emergency response support.
o    Collaborate with Travel, HR, Legal, and Compliance to ensure pre-travel advisories, real-time monitoring, and duty of care compliance.
o    Oversee deployment of travel risk technology platforms for real-time assistance, notifications, and personnel accountability.
o    Lead response efforts during major travel disruptions (e.g., natural disasters, civil unrest, medical emergencies).
•    Budget Management. Set and manage the SOC budget, and ensure costs are managed to maximize efficiency, flexibility, and capability across the group.
•    Project Management accountable for the delivery and management of SOC process improvement projects, including determining project priorities, based on risk and broader Bank initiatives. Ensure projects are delivered on time and within budget to agreed standards.

•    Business focus. Responsible to ensure that the SOC function is delivered as a cost-effective business and actively identify opportunities for cost savings through simplification or collaboration and improved standardisation, without increasing risk exposure.
o    Leads the SOC team to develop and implement a programme of continuous improvement of the SOCs including staff, processes, operations, and technologies.
o    Assist in implementation of new SOC products and services.
o    Undertake benchmarking and market testing against appropriate organisations as required.
•    Supply Partner Management. Responsible for team & supply partner management and overall use of SOC resources. Coordination with supply partners to assist with development of the relationship with SCB, including the management of SOC KPI’s.
•    Technology. Act as the primary point of contact for all technology-based solutions supporting SOC operations, that have a future focused orientation, promoting simplification, efficiencies, and enhanced user experience.
o    Lead on the development and implementation and integration of security systems into the SOCs (e.g., alarms, access control, CCTV).
o    Oversee the management, administration and maintenance of SOC hardware, software, and systems to achieve operational effectiveness.
•    Data and Metrics. Develop, coordinate, and maintain SOC reporting (internal & external) that enables proactive risk monitoring with anticipatory reports.
o    Develop key performance indicators focussed on improving service delivery and customer satisfaction, driving forward any improvements where necessary.
o    Creation of reports, dashboards, and metrics for SOC operations and in support of stakeholders.
o    Provide reporting on incident trends, response times, access exceptions, and traveler risk metrics.
•    Communications. Responsible for the coordination of regional SOC communications, incident alerts, relevant staff awareness content and enhancements.

Governance
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Implement global strategy and compliance for physical access control systems across all bank branches, offices, data centres, and critical infrastructure.
•    Partner with Physical Security, HR, Facilities, and IT to ensure robust access governance, auditability, and consistent identity lifecycle management.
•    Drive convergence of physical and logical access monitoring where feasible.
•    Be responsible for the assurance of policies, processes, standards, procedures, and guidelines for SOC are being implemented globally.
•    Responsible for the assurance of SOC compliance through coordinating and compiling results of Control Reviews, Assessments and Gap Analyses
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
•    Build strong relationships with internal stakeholders including regional security leads, compliance, business continuity, and executive leadership.
•    Group: CRES, H&S, Security, Resilience (Crisis Management and BCP), IT, Cyber Security, Compliance, Human Resources, Supply Chain Management, Corporate Affairs, Operational Risk
•    External: Peer organisations, Risk Information Service providers
Other Responsibilities
•    Embed Here for good and Group’s brand and values in the SOC team.
•    Perform other responsibilities assigned under Group or Functional policies and procedures.
•    Be a key member of the Safety & Security Leadership Team 

Skills and Experience

• Knowledge of SOC operations acquired through education, training, and experience
• Development, management and implementation of SOC policies, processes, and standards
• Manage a diverse team in a global, multi-cultural environment
• Data and analytics skills, reports

Qualifications

EDUCATION     Holds a related degree or other professional safety and security qualifications or certification
TRAINING     Preferably 10 years of exp in managing SOC operations, travel security, incident management. 
MEMBERSHIP     Membership of recognised professional security body is desirable. 
LANGUAGES     English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.