Job Summary

As the Lead, Delivery Practice, you will play a pivotal role in ensuring consistent and effective delivery practices across all Hives, Squads, and Programs within the organization. You will be responsible for establishing and maintaining minimum standard practices, as well as enabling Delivery Coaches, Squad Leads, and Product Owners to implement these practices effectively. This role requires a balance of strategic thinking, business acumen, process optimization, people management, and risk management skills to drive continuous improvement in the delivery function.

In this role, you will collaborate with Delivery Coaches to plan and implement strategic initiatives in various Domains, improving change delivery across Corporate and Institutional Banking, Wealth and Retail Banking, Group Functions, and Support.

You are successful in this role when you meet the below key performance indicators:
Adoption rate of standard practices among Hives, Squads, and Programs
Proficiency of Delivery Coaches, Squad Leads, and Product Owners in applying standard practices
Reduction in delivery risks and issues through proactive monitoring and data-driven interventions

To do this, you must have 
(1) expertise in analysing data and generating actionable insights on product delivery processes and constraints.
(2) proven track record of engaging with senior stakeholders to gain support and drive change,
(3) proficiency in co-creating and implementing change initiatives through influence and collaboration. 
(4) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”, and 
(5) bias for action to take ownership and accountability of execution

Key Responsibilities

Strategy

• Collaborate with stakeholders to develop and evolve the strategic direction for delivery practices.
• Stay informed about industry trends, best practices, and emerging technologies in agile delivery to inform strategic decisions.
• Drive alignment of transformation agenda with the Bank’s broader strategic goals
• Drive the activation of Group / Business / Function change and transformation programs across the Domains with the Delivery Coaches

Business

• Establish strong relationships with business partners, CIOs, and other stakeholders to understand their delivery needs and priorities, secure buy-in and mobilize support for improvement initiatives.
• Collaborate with business partners to align delivery practices with overall business objectives.
• Drive the refinement, prioritisation, and execution planning of transformation roadmap with Group Delivery Excellence using insights and business storytelling based on data.

Processes

• Define, document, and implement minimum standard practices for agile delivery across Hives, Squads, and Programs.
• Monitor adherence to standard practices, analyse performance data, and identify opportunities for improvement.
• Develop and maintain guidelines, playbooks, and templates to support consistent delivery practices.
• Co-create and implement transformative initiatives to enhance the Bank's delivery excellence, leveraging your expertise in influencing, facilitating collaborative workshops, and bringing experts together
• Ensure that all transformed processes adhere to regulatory requirements, internal governance frameworks and industry best practices while minimising operational risks

People & Talent

• Design and deliver training and workshops to educate Delivery Coaches, Squad Leads, and Product Owners on standard practices.
• Provide ongoing support, coaching, and mentorship to Delivery Coaches, Squad Leads, and Product Owners in implementing and refining standard practices.
• Create and manage a community of practice for Delivery Coaches, Squad Leads, and Product Owners to share knowledge and experiences.

Risk Management

• Proactively identify, assess, and mitigate potential risks associated with delivery practices and processes.
• Ensure compliance with relevant regulations, policies, and procedures related to delivery practices.
• Develop and maintain contingency plans to address unforeseen issues that may arise during the delivery process.

Governance

• Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery Organization, and steer execution of improvement plans to address them. 

Key stakeholders

• Business or Function MT
• Domain Hive Leadership (CPO, Tech Lead, Product Owners, Chapter Leads, etc.)
• Expertise Leads and COEs
• Group Process Owners
• Functional partners incl. HR, Risk, etc.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Other Responsibilities

• Embed Here for good and Group’s brand and values in team 
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Multiple functions (double hats)

Skills and Experience

• Ways of Working Expertise
• Expertise in developing and implementing effective ways of working processes and models to enhance team performance and organizational outcomes.    
• Enterprise Delivery Expertise 
• Expertise in optimising end to end delivery of products, platforms, journeys and enabling capabilities across an organisation    
• Change Activation Expertise 
• Expertise in guiding and implementing organizational change to ensure smooth transitions and enhanced adoption of new practices and technologies.    
• Transformational Change Execution Expertise 
• Expertise in leading, managing and implementing large scale, strategic change that impacts the entire organisation, with a focus on delivering measurable results while ensuring the change is sustainable in the long term    

Qualifications

• Bachelor's degree in a related field (e.g., Business Administration, Engineering, Computer Science)
• Relevant certifications in Agile methodologies (e.g., Scrum Master, Product Owner, Agile Coach)
• 5+ years of experience in leading and managing agile delivery teams in the banking or financial services industry
• Strong understanding of agile delivery methodologies, tools (e.g., Jira, Azure DevOps), and practices
• Proven track record in driving process improvement and change management initiatives
• Excellent communication, facilitation, and relationship-building skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.