Job Summary

•    Fees management is a crucial aspect of Financial Securities Services, ensuring that the clients are accurately charged with fees related to asset safekeeping, settlements, and other Custodial, Funds Services functions. Proper management of custody fees enhances transparency, profitability, compliance, and client trust.
•    Fees management is a strategic necessity in financial securities services, impacting revenue, compliance, client trust, and operational efficiency. By leveraging technology, automation, and transparent pricing models, custodians can enhance profitability, maintain regulatory adherence, and strengthen client relationships.
•    Our ability to accomplish the revenue optimization, building transparency with clients, regulatory compliance is becoming more and more dependent on our ability to efficiently turn around the invoices through a digital transformation in fee management, reducing manual efforts and errors.

Key Responsibilities

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
•    Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group

Business
•    To supervise and control the day to day activities for Fee Management in accordance to established procedures.
•    To support the development and enhancement of the MFA processing systems to meet countries and business needs and more importantly in meeting the needs of the clients.
•    To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.
•    To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set

Processes
•    Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement

People & Talent
•    Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

Risk Management
•    Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions

Governance
•    Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders
•    Works largely independently under consultation with line manager and working as a team player. 
•    Internally, key relationships include:
o    Securities Services GBS India, staffs all level
o    Securities Services Operation (SSO) Heads in countries
o    Securities Services GBS India and GBS China
o    GBS Malaysia internal departments
o    Group Operations Securities Services
•    Externally, key relationships include:
o    Prospective clients
o    Countries respective Regulator, Depository and Central Bank
o    Discussion with application vendor and third party vendor

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Better together, Do the right thing , Never settle  [GBS India / Securities Service  / Billing]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 
•    As a Manager for Fees Management and Reporting Function, you will drive the outcomes to deliver on the objectives and key results for the team. You will work with Product, Business and Technology teams to prioritise any enhancements/ development of strategic Invoicing platform to achieve efficiency and manage stakeholder relationships to align expectation, prioritisation of overall invoicing product roadmap.  

Skills and Experience

•    Knowledge in Account opening
•    Securities Services Custodian process 
•    Proficiency in MS office with advanced excel /Word /PPT/ MIS reporting knowledge

Qualifications

•    Education        Graduate or Postgraduate
•    Training           Experience in Client onboarding process and Fee Management 
•    Certifications    Microsoft -ms excel skill
•    Languages       English with good communication and written skill

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers