JOB SUMMARY

Supply Chain Management (SCM) is responsible for the overall commercial and risk management with the bank’s external third-party suppliers. To meet increasing business demands, the SCM team is putting in place a new capability to support Owners meet their obligations with regards to the management of the third-party contracts that they are accountable for.
The Manager, Contract Management Services (CMS), Professional Services and Property is responsible for delivering Contract Management Services that provide specialised support to Contract Owners of Professional Services and Property contracts. These contracts may include professional services providers, legal advisors, auditors and facilities management related services.
This role serves as the subject matter expert with deep industry knowledge in the relevant sub-category and ensures that Contract Owners receive the necessary support to meet their contract management and ownership obligations throughout the entire contract lifecycle.
The Manager, CMS, Professional Services and Property will work closely with SCM Category Management stakeholders, SCM Category Leads/Managers, SCM Supplier Managers, SCM Cluster Leads and Contract Managers/Owners to drive continuous improvement.
 
RESPONSIBILITIES

Strategy

•    Support the Lead and/or Senior Manager, CMS in accelerating the delivery of efficiencies and advancing CMS services across the Bank and all applicable categories, ensuring alignment with the Bank’s overall procurement lifecycle objectives.
•    Act as the subject matter expert for the Professional Services and Property sub-category within CMS services and serve as the primary point of contact for Contract Owners.
•    Represent the function when required to drive and support continuous improvement initiatives and participate in Refinement Forums. This includes requirements gathering, prioritization of SCM/business/function needs, adoption activities, ad hoc system testing, and collaboration with key stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives.
•    Contribute to the ideation and development of technology advancements (e.g., AI, automation, tooling) to strengthen CMS capabilities.

Business
•    Develop and maintain strong relationships with Contract Owners and SCM stakeholders.
•    Play an advisory role in the development of the CMS framework and end-to-end contract lifecycle process starting with supporting Contract Owners with completing risk assessments, through to contract expiry together with the completion and delivery of all obligations.
•    Build and maintain strong relationships with internal stakeholders, including legal, compliance, finance, and business units.
•    Support problem resolution and act as the final escalation point for Professional Services and Property CMS inquiries and issues.
•    Support the input of design and requirements for the platform and tools strategy for CMS. 
•    Play a role in driving the adoption of AI and automation, across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.

Processes
•    Continuous Improvement 
•    Support initiatives and identify use cases to optimise process and cost efficiency (e.g. Automation, AI, Process Simplification)
•    Drive initiatives to optimize value creation through effective contract management.
•    Monitor and improve end user experience.
•    Document solutions and contribute to knowledge base to improve user experience.
•    CMS Day-to-day
•    Role Scope:

Transition from Day 1 into Day 2:
•    Support the Contract Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
•    Ensure Contract Compliance has been completed to enable the contracts to be operational.
Key Contracts Obligations:
•    Ensure that the key contract obligations are registered in the key obligations log; and
•    Work with the Contract Owner to attest that the contract obligations are known and understood.
•    Provide support for catalogue creation and maintenance
Spend Forecasting
•    Ensure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purposes
Changes and Amendments
•    Work with the Contract Owners to manage contracts changes, amendments, and updates.
•    Assist Contract Owners in system meta data changes, include Contract Ownership changes
•    Support regulatory driven contract change programs
Third Paty Risk Management (TPRM)
•    Support Contract Owners with Day 2 period risk assessments as required by TPRM standards.
•    Support the resolution of risk exceptions

Contract Lifecycle Management
•    Maintain a flight plan of key contract dates (a flight plan), that includes renewal notice periods, expiry dates and 
•    Provide exit management support to Contract Owners, including working with Legal for termination notices.

Data Quality
•    Be accountable for data quality for any information produced and maintained within the responsibilities performed under CMS for Professional Services and Property Contracts

Risk Management
•    Identify and work with key stakeholders where applicable to mitigate risks associated with CMS, including financial, operational, and reputational risks
•    Ensure CMS activities comply with internal policies, industry standards, and regulatory requirements.
•    Raise Identified potential risks in contracts and work with applicable stake holders to develop strategies to mitigate them.
•    Work with applicable stake holders to manage and resolve any disputes or issues that arise during the sourcing to contract lifecycle.
•    Monitor and manage supplier compliance with regulatory, legal and ethical standards
•    Develop and implement risk management strategies to minimize potential disruptions in the supply chain.
•    Own the internal and external audit support and related action plans.
•    Establish and ensure that Data Quality is maintained to the required standards.

Governance

•    Maintain governance discipline for CMS processes, service performance and manage change.
•    Drive performance of the team to meet or exceed targeted metrics Establishes metrics and performance measures of the end-to-end process to drive continuous improvement.
•    Acts as a key point of contact for Businesses and Functions and SCM MT for CMS Professional Services and Property support matters
•    Point of contact for resolving CMS Professional Services and Property escalations till resolution

Training and Development
•    Take responsibility for self-development, and work line management to agree and execute on personal skills and development plans.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Leads by example to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.  
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders
•    CMS Line Manager
•    Contract Managers/Owners
•    Category Managers
•    Sourcing Managers
•    Legal 
•    Compliance 
•    Finance/Tax
•    Audit/Risk
•    Applicable Suppliers

Qualifications
•    Degree in Business Administration, Supply Chain Management, Contract Law, or a related field. 
•    A minimum of 5 years of experience in procurement and/or contract management, and/or supplier management
•    Knowledge of contract law, procurement, and supplier management best practices.
•    Attention to detail.
•    Excellent communication and interpersonal skills.
•    Strong analytical and problem-solving abilities.
•    Proficiency in procurement and contract management software and key Professional Services and Property trends 
•    Education     Degree level education
•    Languages     English (must), Thai, Vietnamese, Korean, Chinese (advantageous)

Role Specific Technical Competencies
•    Contract Management
•    Project Management
•    Knowledge in ERP system (Ariba)
•    Commercial Contract knowhow
•    Communication skills
•    Commercial Risk Management
•    Team Management
•    Negotiation Skills
•    Risk Management
•    Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.