Job Summary

The Manager is responsible for end to end working of the clearing operation activities in GBS.

This position is required for the management of key Operational activities and to support clients to deliver the right level of client service and engaging with stake holders for all clearing activities.

RESPONSIBILITIES

Strategy
Operations role on supporting Clearing business on the below areas 

•    Financial markets products (e.g. - Rates, FX)
•    Trade lifecycle management 
•    Accounting and settlements 
•    Reconciliation 
•    Understanding on Derivative Clearing  
•    Prime services 
•    Margining 
•    Collateral Management
•    Brokerage 
•    Operation Risk framework
•    Understanding the breadth and complexity of the regulatory environment across our global footprint.

Business
•    Responsible for serving as primary contact for clearing clients and internal staff for advice, enquiries, complaints and any other service issues. 
•    Deliver excellent service against agreed service standards and in line with client satisfactions criteria.  Build strong working relationships with our priority clients.
•    Work together with key internal stakeholders to solve any client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
•    Long lasting relationships and good rapport with premium clients for better client experience
•    Identify opportunities for service improvement based on useful metrics and demonstrate results.

Key Responsibilities

Processes
•    Primary contact person supporting clearing business across wide range of FM products in terms of providing solutions, enquiries, complaints, resolving of discrepancies and transactional errors. (highly automated, standardized, scalable)
•    Collateral Management 
•    Trade and cash flow Reconciliation and investigation. 
•    Nostro & Balance reconciliation and investigation.
•    Handling Exception  
•    Cash management/Payment & Accounting
•    Daily, weekly & Monthly Control Reporting
•    Working on MIS / Adhoc reporting 
•    Responding to email queries from various key business stakeholders. 
•    User Acceptance Testing (UAT) & User Verification Testing (UVT)
•    Be an active, vocal member of workshops, discussions and working groups.
•    Working with Operational risk and ensuring all controls are followed and risk highlighted and mitigated. 
•    Working with Product owner on new business onboarding and automation of the process.
•    Ensuring daily business activities are carried out by the team in a timely manner 
•    Ensure operating instructions are reviewed and updated, checklist signed, and all escalations done to the senior management.

People & Talent 
•    Coach team members and developing necessary skills to get the results.
•    Identify team goals and evaluate the team progress.
•    Resolve any conflicts.
•    Organise team initiatives. 

Risk Management
•    Knowledge on Operation Risk framework
•    Understanding the breadth and complexity of the regulatory environment across our global footprint.
•    Awareness in Operational Risk
•    Working with Operational risk team and ensuring all controls are followed.  
•    Any risk are highlighted and mitigated.

Governance 
•    Ensure the organisation adherence to regulatory and internal policies, managing risk and maintaining a robust risk framework.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Clearing Operations to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Front office, Client Service team, Ops Risk, other back office teams

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.