Job Summary

The Manager – Content Management System is responsible for overseeing the daily operation, maintenance, and optimization of the Bank's Content Management System platform and content. The role involves a mix of technical, administrative, and strategic tasks to ensure efficient content delivery. The role also supports overall web operations, primarily managing WordPress-based platforms and ensuring content, UI, UX and SEO accuracy. Understanding of content and good content writing experience will be an added advantage.

Key Responsibilities

Oversee the day-to-day operation and maintenance of the CMS platform.
Upload, format, edit, and publish various forms of content, including articles, employee stories, management profiles, campaign pages ensuring accuracy and proper placement.
Lifecycle management for media assets and pages.
End-to-end page management on WordPress, including page creation, content updates, approvals and publishing.
Coordinate with business users, designers, developers, and QA teams.
Provide web support for UI, UX, and content-related changes.
Audit pages regularly and suggest edits for improved user engagement and accessibility.
Maintain, track and support in building monthly editorial calendars.
Manage user accounts, roles, and permissions within the CMS to control who can create, edit, and publish content.
Ensure all web content is optimized for search engines (SEO) and web accessibility standards (WCAG).
Participate in UAT and coordinate with development teams on system updates, upgrades, and new feature rollouts.
Ensure responsiveness, usability, and brand compliance across platforms.
Support releases, enhancements, and CMS upgrades across web pages.
Write, edit and proofread content as and when required.

Other Responsibilities

Looking for a candidate with 8+ years of relevant experience in content conceptualisation, creation and delivery, with hands on research expertise
Banking/Global Business Services domain knowledge is good to have but not a necessity
Experience of running and managing complex content
Excellent communication, presentation and documentation skills
Stakeholder management skills and project management skills
Proficiency in software like WordPress, MS PPT, Word, CMS systems
Strong understanding of content/ brand/marketing principles.
Excellent attention to detail and ability to deliver high-quality work under tight deadlines
Strong communication and teamwork skills
 

Qualifications

Bachelor’s or Master’s degree in Digital Marketing, Communications, IT, Computer Science or related field.
8+ years of experience in CMS, SEO, UAT, QA, or web support roles.
Hands-on experience with WordPress CMS.
Strong understanding of core web technologies such as HTML, CSS, and JavaScript for formatting and troubleshooting content issues.
Understanding of UI/UX principles and responsive design.
Additional experience of content writing will be preferable.
Strong experience working with business stakeholders and cross-functional teams.
Experience in managing and leading end-to-end web projects.

Skills and Experience

Hands-on experience with Website management toos.
Experience with defect tracking tools (JIRA, Azure DevOps, etc.).
Strong communication, documentation, and stakeholder management skills.
Exposure to SEO (Search Engine Optimisation) framework.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.