Job Summary

The Co Creation Team Member will play a critical role in driving end to end delivery of PaaS (Payments as a Service) and VAM (Virtual Account Management) deals, with hands on ownership of lower environment testing, production validation, client onboarding, and implementation.
The role will work closely with internal stakeholders, operations teams, technology partners, and external vendors to ensure high quality delivery, faster go to market, and continuous innovation, while also shaping and driving key operations objectives for 2026.

Key Responsibilities

Strategy
•    Build a strong relationship with our stakeholders and customers.
•    Manage projects, initiatives and test/ PVR to innovate and implement processes as well as intensifying collaboration across the network.
•    Ability to create test strategy and test schedule, and ability to guide team on testing approach.
•    Knowledgeable to prepare estimates for large projects
•    Creative to resolve challenges during project progress and testing
•    Manage all initiatives to get more fit and flexible in the way we work.
•    Focus on proving that we are here for good.
•    Coordinate various projects, ensuring timely delivery and adherenceto quality standards. Effectively manage  resources, timelines, and stakeholder expectations
•    Maintain open and effective communication channels within the team  and with other stakeholders and partners (Country LPM,Country CMO, Group Product, Technology and Solution Teams).Facilitated regular meetings to discuss progress, share updates, and address any concerns.
•     Own and execute lower environment testing (SIT / UAT) for PaaS and VAM solutions, ensuring functional, operational, and control requirements are met. 
•    Support and coordinate production testing, go live validation, and post production stabilization. 
•    Validate end to end flows covering collections, payouts, virtual accounts, settlement, reconciliation, and reporting. 
•    Ensure defects are triaged, prioritised, and resolved in collaboration with technology and vendor teams.

Business
•    Maintain a close working relationship internally/ within working group to ensure that service issues are promptly escalated and acted upon.
•    Initiating & implementing service quality initiatives
•    Uphold the values of the Group and always company.
•    Drive end to end onboarding and implementation of PaaS and VAM clients, from deal handover to business go live. 
•    Act as a bridge between Sales, Product, Technology, Operations, Compliance, and Legal during onboarding. 

•    Ensure implementation artefacts (process notes, test scenarios, operating procedures, and controls) are documented and signed off. 
•    Support client walkthroughs, UAT sign offs, and readiness assessments.
•    Own delivery milestones and ensure timely, predictable execution across multiple concurrent PaaS and VAM deals. 
•    Work on day to day basis with operations teams to embed solutions into BAU with minimal friction. 
•    Identify operational risks, gaps, or inefficiencies early and drive corrective actions. 
•    Support post go live monitoring, incident analysis, and continuous improvement.

Processes
•    Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
•    Unify and standardize test artefacts, project progress status reports, completion report suite covering e2e test & project methodology.
•    Thorough understanding of the system and data architecture of the underlying product
•    Adoption of model across all domains with appropriate test methodology aligned to each project and evidence
•    Data Leakage Prevention
•    Adherence to Group Code of Conduct
•    Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
•    Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
•    Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same.
•     Work closely with key internal stakeholders across Product, Tech, Ops, Risk, Compliance, and Business teams. 
•     Coordinate with external vendor partners and fintechs to ensure solution readiness, testing completion, and delivery timelines. 
•     Act as a single point of coordination for delivery related discussions, escalations, and dependencies.

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
•    Employ, engage and retain high quality people.
•    Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
•    Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality.

Risk Management
•    Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
•    To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.
•    To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
•    Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management
•    Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner  

Governance
•    Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money – laundering regulations and guidelines.
•    Embed the Group’s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities
•    Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);To assist the manager in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
•    Contribute towards the future strategic direction and process innovation of department by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
•    Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties. 

Qualifications

•    Academic or Professional Education/Qualifications; University educated
•    Licenses and Certifications/accreditations; nonadditional
•    Professional Memberships; relevant memberships to be agreed
•    Bank training; nonadditional 

Skills and Experience

•    Manage Conduct 
•    Manage Risk
•    Manage People
•    Business Facilitation
•    Manage Change
•    Business Governance & Support
•    Management of Frontline Risk
•    Strategy & Business Model
•    Service Delivery & Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.