Job Summary

The role holder is accountable for delivering the end-to-end, best-in-class onboarding client journey for Private Banking clients. 

The role holder is expected to align the client journey objectives to PvB’s strategic agenda and responsible for identifying and creating areas of competitive advantage in the onboarding domain, including change management within the domain.

The role holder should also support the Country Head of Client Onboarding and Country PvB Business Head in co-ordinating and resolving trade-offs between competing priorities by establishing a close working relationship with functional partners including T&I, Risk, Compliance, FCC, HR, Finance, Legal, Audit etc.

Key responsibilities:

•    Own and manage client committee processes end-to-end, including scheduling, agenda setting, documentation preparation, and minute taking.
•    Track and follow up on action items arising from committee meetings to ensure timely resolution and accountability.
•    Maintain and update trackers with high accuracy and attention to detail.
•    Ensure timely escalation and reporting of critical and high-risk items.
•    Oversee the governance process related to the onboarding and review of high-risk clients.
•    Coordinate approvals and ensure all relevant documentation, due diligence, and risk assessments are completed in line with regulatory and internal standards. 
•    Collaborate with CFCR, Legal, and other risk teams to ensure alignment with policies and procedures.

Risk Management

•    Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
•    Ensure appropriate escalation to Country/Group Governance Committee or other stakeholders in senior management, risk or control functions as appropriate.

People and Talent 

•    Champion and act as a role model of the Group’s values and culture in the region. 
•    Driving an environment of collaboration, both within the team and across the wider Group, to ensure issues are raised and blockages are resolved in a timely manner.

Governance 

•    Ensure compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements.  This includes compliance with local banking laws, other applicable laws (e.g., laws governing securities activities) and anti-money laundering regulations and guidelines.
•    Embed the Group’s values and code of conduct across the region to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among staff.

Qualifications and Skills:

•    Relevant experience in client onboarding, governance, risk management, or compliance roles.
•    Strong organisational and project management skills
•    Proficient in Excel, PowerPoint
•    Ecellent written and verbal communication skills
•    Ability to mange multiple stakeholders and priotirise tasks in a fast-paced environment
•    High attention to detail and strong analytical mindset

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

•    Country and Regional PvB Head
•    Market Heads
•    Country and Regional COOs
•    Functional Partners including T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc. 
•    Head GBS, PvB
•    Group and regional CIOs / CTMs where appropriate 
•    Local Regulators as appropriate  
•    Banking Associations and industry partners 

Skills and Experience

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model 
• Service Delivery & Operations Management

Qualifications

• Academic or Professional Education/Qualifications: As per Bank’s requirements and HR policy. ACAMS preferred. Legal or Company Secretary background preferred.
• Language: English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.