Job Summary

Lead the Resilience Support Team (RST) to provide centralised administrative support to Country Business Resilience Managers, Regional Heads of Business Resilience and Head of Business Resilience and beaccountable for the successful delivery and coordination of key business resilience and crisis managementactivities.

In addition, provide leadership as the subject matter expert (SME) to team members and engage with the Regional Heads of Business Resilience and Head of Business Resilience regularly to ensure that the countries’ business resilience and crisis management requirement are adequately supported. 

Key Responsibilities

•    Provide guidance to Contract Owners, Process\Business Owners on the development of continuity plans for Third Parties
•    Coordinate and track completion of BIAs, BCPs and Country Strategy documents.
•    Maintain and monitor BCM testing schedule (BCPs, CrMGs, Call Notification)
•    Support Country/ Cluster Operational Resilience Managers to deliver the testing and exercising requirements
•    Support Contract Owners testing TPCPs, as recommended by the Third-Party Resilience
•    guidance materials
•    Review testing results, reporting failures to the relevant Operational Resilience Manager
•    Maintain trackers as required for monthly reporting and highlight any ageing or expired documents or activities to the relevant stakeholders for necessary actions
•    Provide administrative support for Group Internal Audit (“GIA”) responses
•    Support Control Sample Tests (“CSTs”) & Key Control Indicator (“KCI”) tests 
•    Support Regulatory Compliance Assessments with input from Country Compliance Team 
•    Provide support to DCCs in countries with no Operational Resilience presence

Skills and Experience

•    Business resilience leader with 5 – 7 years hand-on experience. Preferably from banking industry with good operational risk background.
•    Absolute authority and knowledge of business resilience and CM across regions.
•    Ability to work independently under tight deadlines and with a high degree of autonomy and initiative.
•    The bearing, temperament, and stakeholder management skills to manage relations with the Country Business Resilience Managers and Regional Heads of Business Resilience. 
•    Ability to lead teams and manage performance and career for employees. 
•    Data Analysis skills - able to analyse data trends & independently assimilate, analyse, and evaluate information from large and disperse data sets.
•    Decision-making - able to independently take appropriate decisions within delegated authority levels.
•    A very strong understanding of the dimensions and complexities of regional and industry crisis risk scenarios.
•    The stakeholder management skills to effectively influence appropriate risk management preparations even when they are at odds with business objectives.
•    Strong knowledge of banking operations, broad understanding of banking industry, customers, functions, products and the regulatory requirements governing banking operations. 
•    Strong knowledge of the technological infrastructure and IT systems used in banking.
•    Process improvement - experience of & aptitude for identifying & implementing process improvements. An aptitude to acquire professional knowledge and educational accreditation in Resilience and Continuity planning.
•    Exceptional interpersonal and communication, particularly under time pressure.
•    Ability to analyse complex issues and translate these into clear and concise reports to facilitate decisions required from senior management. 
•    Preferably a person of professional standing with extensive experience in both the technical and managerial aspects of business continuity, IT disaster recovery and crisis management planning.
•    Inquisitive & service-oriented attitude. 
•    Excellent communication in English (articulation and writing). Should be able to communicate issues and solutions clearly and concisely.

Qualifications

• EDUCATION     Bachelor degree in Banking, Finance or Accounting 
• TRAINING     IT, Risk, BCM, Crisis Management
• CERTIFICATIONS     BCM ISO 22301:20119 Lead Implementer Certificate
  LANGUAGES     English 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.