Job Summary

Strategy

• Work in line with Group Strategy 

Business
Support the unit in achieving the common goals

Processes
Learn and manage system changes without any impact post production 

People & Talent

• Handle a big team and develop talent 

Risk Management

• Ensure strict adherence to various RISK policies and control around the process 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

• All Ops stakeholders in-country/GBS related to reconciliation, product teams, Project Product owners, Technology teams

Key Responsibilities

• Manage account reconciliation activities covering;
•  Nostro account reconciliations,
•  Internal/ GL account (suspense and sundry) reconciliations, 
•  Trade/Stock and Position reconciliations, 
•  Credit Card, ATM, retail branch banking reconciliations
•  Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.  
• (Prior experience of working with TLM (Transaction Lifecycle Management) or any automated reconciliation platform preferred)
•  Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
•  Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.  Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.
•  Actively look for opportunities to standardize processes / automate / eliminate non value added activities and implement them for process improvements. 
•  Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy –in to  implement process / system changes
• Continuously improve team productivity to the standards prescribed 
• Create sufficient back-ups for each process to eliminate key staff risk at any point of time.  
• Work to reduce System Downtime in collaboration with technology teams
•  Perform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.
• Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
• Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines
• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
•  Uphold the values of the Group and Company at all times.
• Comply with all applicable rules / regulations and Company & Group Policies.
•  Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
• Carry out BCP tests.
•  Assist in Department & Group related projects.
   

Skills and Experience

• Business Analysis
• Stock/ Cash recon knowledge
• Trade recon knowledge
• FM Product knowledge (i.e., FX, Money Market, Derivatives)
• SS Product knowledge (i.e., Custody and FS)
• TLM Knowledge
• Presentation skills

Qualifications

•    Graduation in any discipline
•    Extensive TLM system and workflow knowledge essential.
•    Knowledge of multiple product functions preferably Financial Market & Securities Services systems/processes
•    Working knowledge of reconciliations performed for the group.
•    An analytical, risk-based approach with good communication skills and team ethic required, though should be able to work autonomously when required
•    Knowledge of MS suite of applications required, preferably at Intermediate/Expert level

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.