Job Summary

•    Support the CLM Platforms aligned to the DDCP business plan, aiming to enhance client experience, ensure regulatory compliance, and maximize process efficiency and effectiveness through technology and human-centered design.
•    Assist in performing governance activities across the CLM Platforms, ensuring adherence to practices and standards prescribed by the Portfolio Management team and the Standard Chartered Change Governance Policy / Change Delivery Standards (CDS).

Key Responsibilities

Strategy
Programme Planning & Tracking Support
•    Support Programme Managers in developing and maintaining a comprehensive Programme plan, ensuring alignment with the approved business case.
•    Strong in tracking programme/projects deliverables, key milestones and timelines within the Programme plan.

Business
Resource Management
•    Consolidate and monitor the comprehensive resource management view of the Programme, identifying gaps relative to forecasted requirements.
•    Input actual and forecasted resource data into Clarity.
•    Work with Programme Managers to determine staffing needs/changes for the Programme and follow-up with the Portfolio Team to ensure staff requisitions are approved and tracked until headcount is onboarded.

Financial Oversight
•    Support the development and maintenance of Programme budgets and financial forecasts.
•    Monitor actual Programme expenditures to ensure alignment with approved budgets.
•    Support in maintaining the financial forecast and actuals are accurately reflected in Clarity.

Processes
Tooling & Reporting
•    Deliver high-quality progress reports, dashboards, and status updates for stakeholders, ensuring clear and concise messaging.
•    Collaborate with Programme Managers to keep Clarity updated with the latest Programme data, including status updates, key milestones, financials, risks, issues, dependencies, and resource forecasts.
•    Ensure that benefits forecasts and actuals are accurately reflected in Clarity.

Demand Management
•    Support the PMO Lead, CPO, and Hive Delivery Lead in Demand Management activities, such as applying prioritisation scoring and approach to backlog, ensuring Demand Management & Unified backlog process is followed, and maintaining ADO hygiene.

Assurance
•    Ensure compliance with quality management standards such as Change Risk Assessment, Go-Live Attestations, and support the coordination of responses to audit queries (Internal).

People & Talent
Attributes
•    3-5 years of experience in the banking field, with proven track records in a PMO role.
•    Strong skills in project delivery tracking.
•    Experience with agile and waterfall project management.
•    Working experience in Programme/Project Risk/Issue Management and Financial management.
•    Proficient in working with project management tools such as Clarity, ADO, and Confluence.
•    Excellent in MS-Office (Word, PowerPoint, Excel)

Risk Management
•    Facilitate the identification and assessment of risks at the Programme level and support the development of risk mitigation plans.
•    Collaborate with Programme Managers to manage and update risks and issues in Clarity.

Governance
Programme Governance:
•    Ensure programme/project compliance with the Change Delivery Standards (CDS) and promote awareness of these standards.
•    Ensure good understanding of Bank’s project management tools (Clarity, ADO) and ensure programme team exercise consistency and quality data for accurate programme reporting.
•    Assist in preparing high-quality materials for the Programme Steering Committee, including Terms of Reference, Progress Reports, and meeting minutes.
•    Promote consistency across programme documentation, RAID logs, change controls, and other relevant records/artefacts.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Hive Delivery Lead
•    Programme/Project Managers
•    Chief Product Owners / Product Owners
•    Tech Delivery Leads
•    Portfolio Management Team
•    Quality Control team
•    Delivery Coaches
•    Vendor and third-party partners

Skills and Experience

Certifications like PMP, Prince2 etc. will be an added advantage.

Qualifications

Education
•    Hands-on experience in operating model design (people, process, technology, information) with an ability to articulate complex ideas in layman-friendly terms
•    Experience as a Analyst, in a PMO or similar role with experience in change and transformation in the context of process and system deployments
•    Weighs up benefits of short term tactical and long-term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing 
•    Process, commercial and operational awareness needed to develop appropriate solutions.
•    Certifications like PMP, Prince2 etc. will be an added advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.