Job Summary

The PMO Manager strengthens the Bank’s ability to deliver complex change at scale by providing disciplined programme governance, integrated delivery planning, and decision-grade reporting. The role leads the Programme Management Office (PMO) for a series CIB Operations Transformation initiatives, primarily supporting Financial Crime Compliance change deliveries, acting as a trusted partner to senior stakeholders and workstream leads to ensure the programme is well structured, transparently managed, and executed in line with the approved business case and Change Delivery Standards (CDS).

This role is accountable for ensuring consistent controls, reliable programme data (e.g., in Clarity / ADO), proactive risk and dependency management, and effective stakeholder engagement, so that programme outcomes, benefits and delivery milestones are achieved with clarity, pace and confidence.  

Over time, and subject to sustained delivery performance, the role may evolve to take on broader programme management responsibilities, including progression into a Programme Manager position.

Key Responsibilities

Programme Governance
•    Support the Programme Manager in establishing and maintaining the Programme governance framework (cadence, forums, artefacts) to enable consistent oversight and decision-making.
•    Coordinate and assure compliance with Change Delivery Standards (CDS) and programme controls (documentation, change control, RAID discipline), escalating non-adherence where required.
•    Enable effective governance forums by preparing Steering Committee materials (progress packs, ToR, minutes, action logs) and ensuring accurate programme data captured in Clarity/ADO

Planning & Execution Support
•    Support the Programme Manager in developing and maintaining an integrated Programme plan aligned to the approved business case and delivery outcomes.
•    Coordinate delivery planning inputs across workstreams to ensure initiative plans remain synchronised, dependencies visible, and milestones tracked.
•    Provide execution support and delivery assurance by monitoring progress against key milestones and highlighting risks/slippage for Programme Manager action.

Risk & Issue Management
•    Facilitate and support the identification and assessment of programme-level risks and issues, ensuring mitigations are defined and owners assigned.
•    Coordinate RAID governance by maintaining logs, tracking actions to closure, and escalating material risks/issues in line with programme thresholds.
•    Support effective programme oversight by ensuring risks/issues are accurately updated in Clarity and reflected in governance reporting

Resource Management
•    Consolidate and maintain a programme-wide view of resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
•    Coordinate inputs and updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.
•    Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.

Stakeholder Engagement & Communication
•    Support the Programme Manager in delivering a programme-wide communication plan, including stakeholder briefings, messaging and regular updates.
•    Serve as a central coordination point across workstreams, business units and external partners to ensure alignment, clear actions and consistent communication.
•    Support change readiness activities by coordinating training/communications (where required) and capturing lessons learned to strengthen PMO practice.

Tooling & Reporting
•    Deliver high-quality programme reporting (dashboards, progress reports, status updates) with clear insights for stakeholder decision-making.
•    Maintain Clarity as system-of-record by ensuring business case, change requests, milestones, RAID, dependencies and resourcing data are accurate and current.
•    Support benefits tracking by ensuring benefits forecasts and actuals are captured and reflected correctly in Clarity and governance reporting.

Financial Oversight
•    Support development and maintenance of programme budgets and financial forecasts in partnership with the Programme Manager and Finance stakeholders.
•    Monitor expenditure and variances against approved budgets, flagging exceptions and risks for Programme Manager review/escalation.
•    Identify efficiency opportunities across delivery activities and support the Programme Manager in pursuing agreed cost-saving actions.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across 
     Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Programme Sponsors and Accountable Executives
•    Technology & Operations (T&O) Function Heads
•    Programme/Project Managers, Product Owners
•    Risk, Compliance, Finance, HR, GBS Ops
•    Vendor and third-party partners

Skills and Experience

•    Experience with managing Agile and waterfall projects. 
•    Should be proficient on working with project management tools – Clarity, ADO, Confluence, MS-Office (Word, PowerPoint, excel), MS-Project, MS-Planner, MS-whiteboard, etc.
•    Should possess excellent communication and presentation skills (both written and oral).
•    Should be proficient in doing financial forecasting & budgeting.
•    Should understand end‑to‑end banking operations, including front office, operations, technology, and control functions.
•    Financial crime compliance domain experience (e.g. AML, KYC, Sanctions, Ongoing Monitoring) within a banking or financial services environment would be highly beneficial.
•    Knowledge of Bank’s policies and procedures and key risk areas/risk types such as data quality is a must.
•    Project Management accreditation  (e.g. PMI PMP)
•    English    
•    Manage Projects
•    Manage Change

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.